757-874-6402
VA, US
Dee M.
Dee M.
2014-06-20 02:26:24
Telemarketer
I got a call today. I remember I joined a ticket that I filled out at Jiffy Lube. They asked for $75 for the reservation. I paid the $75 and our appointment for the 90 minutes tour will be this Tuesday June 24 2014. I will be going with my husband and my 2 kids. I just hope they will treat us right because my husband and I are not purchasing anything. I will be happy to share our experience here good or bad.
BEDBUGS AND BLOOD AND SEMAN
BEDBUGS AND BLOOD AND SEMAN
2014-06-11 08:50:35
Unknown
ONLY THING YOU CAN PROMISE IS BED BUGS BLOODY MATRESS AND  FLUID STAINED BEDS AND RUGS AND BLANKETS. GROSS
WITNESS SIGN GETS $8,800 BAD CREDIT
WITNESS SIGN GETS $8,800 BAD CREDIT
2014-06-11 08:47:58
Unknown
SCAMMED ME!         AS SIGNING AS WITNESS! NOT CO SIGN AS EQUAL MORTAGE HOLDER!! AND NOT EVEN MARRIED OR RELATED TO THE BUYER JUST A  GUEST AT HIS PARTY . SCAM!! THEY STUCK US IN A MOLDY STINKY PATRIOT MOTEL! SCAM! BROWN WATER,HRS LONG SCAM! NO BREAKFAST SCAM!   YOU MUST WORK THEM THINKING WE ARE ALL NAIVE! BI*** WE GOT SCAMMED TO A FLEA MOTEL,NO FOOD, AND SAW THE TOUR! WE DIDNT EVEN STAY AT A 5 STAR BUG MOTEL!!!SCAM!  THE GIFT CARD REPLACED SOME GAS FOR DRIVING 300 PLUS MILES TO THAT HELL HOLE,YOU CON MY SIGNITURE AS WITNESS IN THERE!  WITNESS! ,  I WAS NEVER  BILLED NEVER, JUST FOUND IT FOR OVER $8,000 IN MY CREDIT REPORT AND IM ON DISABILITY,DIDNTSIGN AS OWNER BUT A WITNESS! THEY ARE DIRTY PLAYERS ,TOLD NOTHING TO MY KNOWLEDGE!I NEVER EVEN GOT A BILL HAD NO CLUE! JUST ON CREDIT REPORT.
THERE BAD  BAD EVIL PPL
THERE BAD  BAD EVIL PPL
2014-06-11 08:31:53
Unknown
SCAMMED POOR PEOPLE AS WITNESSES WHO DIDNT INTEND ON BEING CO SIGNERS!!!!!!!!!!!!!!!!!
SCAM   THEY SCAMMED SSI
SCAM   THEY SCAMMED SSI
2014-06-11 08:30:33
Unknown
SCAMMED SSI POOR PERSON,SAID THEY NEEDED WITNESS FOR MY FRIEND,,,,,,,ITS ON MY CREDIT REPORT NOW!  SCAMMED PARTY !
SCAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM
SCAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM
2014-06-11 08:28:51
Unknown
SCUMMY SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
OH THEY WASTED/SCAMMED ME!
OH THEY WASTED/SCAMMED ME!
2014-06-11 08:26:58
Unknown
I WAS IN THE PARTY I SIGNED AS A WITNESS TO THE BUYER NOT EVEN A RELATIVE OR HUSBAND, THEY STUCK ME AS CO OWNER!  AND OWNER STOPPED PAYING ITS ON MY CREDIT REPORT  SCAMMED AS WITNESS, THEY KNEW I SAID NO GLASSES AND YET THEY SAID ITS JUST WITNESS SIGNITURE AND SS#
SCAMMED ON SSI
SCAMMED ON SSI
2014-06-11 08:21:08
Unknown
YOUR THE IDIOT TAKING OUR MONEY. GET A REAL JOB STOP SCAMMING POOR DISABLED PEOPLE WITH NO MONEY
SCAM
SCAM
2014-06-11 08:19:02
Unknown
A SCAM, AND THE FREE STAY WAS ONE NIGHT IN A FLEA BITE MOTEL MILES AWAY.DRY STALE DONUTS.AND SCAMMED PEOPLE ON SSI, TO SIGN AS WITNESS TO A CONTRACT SO THEY CAN BILL THERE CREDIT REPORT BEHIND THERE BACK IF THE LOAN HOLDER DOESNT PAY!,, I WAS A WITNESS   NOT A CO BUYER  THEY STUCK A 8,800 DOLLAR MORTAGE IN MY CREDIT REPORT!!!!  SCAM!!!!!!!!!!!!!!!!!! AND I INTEND  TO TAKE THEM TO COURT!
DISABLED SSI ASKED TO SIGN
DISABLED SSI ASKED TO SIGN
2014-06-11 08:18:31
Unknown
ASKED TO SIGN AS WITNESS AT THE PARTY. IT IS A SCAM, AND THE FREE STAY WAS ONE NIGHT IN A FLEA BITE MOTEL MILES AWAY.DRY STALE DONUTS.AND SCAMMED PEOPLE ON SSI, TO SIGN AS WITNESS TO A CONTRACT SO THEY CAN BILL THERE CREDIT REPORT BEHIND THERE BACK IF THE LOAN HOLDER DOESNT PAY!,, I WAS A WITNESS   NOT A CO BUYER  THEY STUCK A 8,800 DOLLAR MORTAGE IN MY CREDIT REPORT!!!!  SCAM!!!!!!!!!!!!!!!!!! AND I INTEND  TO TAKE THEM TO COURT!
SSI DISABLED SCAMMED
SSI DISABLED SCAMMED
2014-06-11 08:15:41
Unknown
NOT EVEN MARRIED TO THE BUYER, THEY ASKED ME TO SIGN AS WITNESS AS THEY ALSO ASKED A FEW OTHER WITNESSES! I GOT SCAMMED! NOT MY MORTGAGE! I WAS ONLY AGREEING I WAS A WITNESS TO BUYER SIGNING.T IS A SCAM, AND THE FREE STAY WAS ONE NIGHT IN A FLEA BITE MOTEL MILES AWAY.DRY STALE DONUTS.AND SCAMMED PEOPLE ON SSI, TO SIGN AS WITNESS TO A CONTRACT SO THEY CAN BILL THERE CREDIT REPORT BEHIND THERE BACK IF THE LOAN HOLDER DOESNT PAY!,, I WAS A WITNESS   NOT A CO BUYER  THEY STUCK A 8,800 DOLLAR MORTAGE IN MY CREDIT REPORT!!!!  SCAM!!!!!!!!!!!!!!!!!! AND I INTEND  TO TAKE THEM TO COURT!
I WAS A GUEST AT PARTY AND THE FREE STAY WAS IN A DUMP!
LIARS SCAMMERS
LIARS SCAMMERS
2014-06-11 08:11:30
Unknown
T IS A SCAM, AND THE FREE STAY WAS ONE NIGHT IN A FLEA BITE MOTEL MILES AWAY.DRY STALE DONUTS.AND SCAMMED PEOPLE ON SSI, TO SIGN AS WITNESS TO A CONTRACT SO THEY CAN BILL THERE CREDIT REPORT BEHIND THERE BACK IF THE LOAN HOLDER DOESNT PAY!,, I WAS A WITNESS   NOT A CO BUYER  THEY STUCK A 8,800 DOLLAR MORTAGE IN MY CREDIT REPORT!!!!  SCAM!!!!!!!!!!!!!!!!!! AND I INTEND  TO TAKE THEM TO COURT!
SCAMMED TO BE A WITNESS AS THEY TRICKED ME TO CO SIGN,,,DIRTY LOOSERS
SCAMMED
SCAMMED
2014-06-11 08:09:28
Unknown
T IS A SCAM, AND THE FREE STAY WAS ONE NIGHT IN A FLEA BITE MOTEL MILES AWAY.DRY STALE DONUTS.AND SCAMMED PEOPLE ON SSI, TO SIGN AS WITNESS TO A CONTRACT SO THEY CAN BILL THERE CREDIT REPORT BEHIND THERE BACK IF THE LOAN HOLDER DOESNT PAY!,, I WAS A WITNESS   NOT A CO BUYER  THEY STUCK A 8,800 DOLLAR MORTAGE IN MY CREDIT REPORT!!!!  SCAM!!!!!!!!!!!!!!!!!! AND I INTEND  TO TAKE THEM TO COURT!
SCAMMED SSI WITNESS
SCAMMED SSI WITNESS
2014-06-11 08:07:51
Unknown
IT IS A SCAM, AND THE FREE STAY WAS ONE NIGHT IN A FLEA BITE MOTEL MILES AWAY.DRY STALE DONUTS.AND SCAMMED PEOPLE ON SSI, TO SIGN AS WITNESS TO A CONTRACT SO THEY CAN BILL THERE CREDIT REPORT BEHIND THERE BACK IF THE LOAN HOLDER DOESNT PAY!,, I WAS A WITNESS   NOT A CO BUYER  THEY STUCK A 8,800 DOLLAR MORTAGE IN MY CREDIT REPORT!!!!  SCAM!!!!!!!!!!!!!!!!!! AND I INTEND  TO TAKE THEM TO COURT!
scammed
scammed
2014-06-11 08:02:40
Unknown
your a scam!
Wanda
Wanda
2014-06-03 16:18:42
Unknown
I won a VIP trip with no strings attached. 2nights 3days to williamsburg plantation. All free. No tour to take or hear. Have won several for massanutten resort and had a blast.
A
A
2014-03-30 00:53:56
Unknown
From a former employee
To those of you who are skeptical: without knowing it from all sides, I understand. Some things truly do sound too good to be true, but by being on the phone for a few minutes and listening to everything and asking any and all questions, what do you have to lose? To those that simply do not want to do a timeshare presentation, I'll let you in on a very little known secret. It is against the law for timeshare companies to keep you past the promised 90 minute promised time. Does it happen? Absolutely.  That is because the reps feel that if they just keep you a "little" longer, you will be ready to buy. But at the end of the day, their job is to get you interested enough within the 90 minute time frame to make you WANT to stay. They know this going into every appointment. They just don't want you to know, they know. If they are rude or disrespectful, it's likely because their not good at what they do, because those who are good at it, feel no need to belittle you into buying.
To those that do not want to pay the $75 deposit, while it's understandable to be skeptical, your average nice hotel will not let you stay for $75/ night, let alone refund it back to you. This is a legitimate company, and I can say, that I enjoyed working there. The hours gave me the flexibility that I needed, all while making a decent wage. The down side is that it is simply too easy to be fired, and the employees are completely replaceable, and made to feel that way almost daily. Believe, if a rep called you and said you won this, it was free, or congratulations, it was their last call. The sales tactics are aimed at a specific group of people who will buy timeshare, and all must reps must adhere to these standards strictly, or will be terminated.
Ex 1.: Must have husband on phone tonight, or else.... This is because, in my experience, no matter how dire the situation and need for a next day call back is, they (the customer) never answer the phone, and if they do, are typically rude, as if they are a whole new person, thus wasting time. Must set a date today. This is for two reasons. This is a promotional package, and because they are not telemarketers, they cannot simply allow people to set a date, hold a condo, and then they change their mind, reschedule at whimzy, etc, leaving the room empty, and unable to make any money off the room. The other reason, they want people who will make a split second decision, like the one it takes to buy timeshare.
Ex 2: Pay $75 deposit. They don't care about your money, and will frankly lose more by holding a room, not renting it, and you don't show. What they do know, is if your incapable of coming up with $75 on the fly, there is no way you can afford timeshare.
To those that complain about the time of day they are called, they are trained to call twice, once notifying you of when there will be a second call, and again, that there will be a third call. I myself would only attempt to call people as late as 10 if, after calling for several days between 5-9, there was no answer. That can only lead me to believe that those times, are simply not times when you are able to be reached. Simply pick up the phone, or call the number back, there's really no need to hide behind your phones, as nobody is going to be coming to your door and getting in your face.
To the employees that have posted on here. You most likely are no longer employed, but if you are, I hope that you don't come up here to take your frustration out for having a bad night, because, it really makes everybody look bad. Sometimes, be willing to take a step back and look at things from another perspective.
Now that I am a former employee, I do plan on taking advantage of this, so that I can vacation on somebody else for a change. Wiser people have all the info and I hope this has given people a view from different sides.
Take their money
Take their money
2013-10-26 16:01:13
Telemarketer
Make your life easier, make theirs more unpleasant.
Follow the not-advice:
http://www.killthecalls.com/suing-telemarketers.html

There is no such thing as a free lunch, but this one is pretty cheap. $500 per violation ain't bad.
Aaron Simpkins
Aaron Simpkins
2013-02-21 14:02:14
Telemarketer
Wow...its funny how alot of the negative complaints are from people who either feel scammed or ripped off in some way...and to the comments about how a business should be run and "customers are always right" bullcrap...haha this is TELEMARKETING NOT McDonalds you idiots! The contact information is initially obtained voluntarily from you or a family/friend/or aquaintance if they have already purchased...now if you filled one of those forms out at an outlet mall, craft show, expo, etc...then thats your own fault. You will not be put on a Do Not Call list unless you specifically say "put me on your DO NOT CALL list" trust me, this is valuable info! Also most people who feel scammed or butthurt about their timeshare purchase later are the ones who couldnt afford it in the first place! The sales person tries their hardest to sell ANYTHING and by the time you probably bought just to get out of there...the initial idea you had painted in your head has been hashed into bits and pieces to get down to what u can afford that u end up feeling more scammed. FYI..by law you have 48hrs to cancel ANY transaction and obtain a full refund! so remember this either on phone or in person..OH! and to idiots who think that these "business practices" are going to be the end of timeshares..haha think again! do ur research and find out about how rich these timeshare owners are and the guy who invented the idea(well the first to actually turn it into reality)..oh and the Timeshare next door to Williamsburg Plantation is owned by a young guy who was in his mid-twenties when he got it going..insanely rich!! anyway...to each his own and next time i call you you better have that Visa, Mastercard or Discover ready for me! haha
thankyousomuch
thankyousomuch
2011-09-09 20:13:14
Unknown
Scammers get down on their hands and knees and thank the lord when they find someone like you!
sorry for you
sorry for you
2011-09-09 20:11:34
Unknown
wow!  just.... wow!
It totally sucks that the economy is so bad people have to this kind of s&&t just to earn some money, and at $8 per hour, not even enough to live off of.
anonymous
anonymous
2011-09-09 19:55:59
Telemarketer
My husband started getting these calls and the caller said the same thing - he won a free weekend at Williamsburg Plantation Resorts.  Everything else was the same as the people above mentioned - they wanted $75 up front, promised $200 Visa card when we view the presentation, needed to talk to me on my cell phone at the same time they talked to my husband on his (hmmm.....)

We did accept the offer just for the heck of it, but I will say this - I have had my cell phone number for almost 6 years and never had telemarkets call it - ever since the day after I gave it to the Williamsburg Plantation lady I have had 10 to 12 telemarketing calls per day - frustrating!!

I'll send an udpate after our "free weekend".
whatever
whatever
2011-07-15 02:20:21
Unknown
You obviously work for the company. This is all company lies and you know it. That "90 minute" tour is actually 3 hours or more and if you don't buy you are treated like crap. Also that so called  "luxury hotel" is a dump.
Jennifer
Jennifer
2011-06-06 20:56:27
Unknown
Said I won a trip also after filling out a free vacation form. Wanted a 75 dollar deposit and said it was a holding fee until I picked up the tickets in Williamsburg, VA
Vinnynhpt
Vinnynhpt
2011-06-06 20:56:27
Unknown
I used to work for this company and it is all legit and a very very good deal, not any other timeshare offers give u a free stay (u do have to pay hotel tax so they can't technically say it is for free) they also give other incentives to come tour the resort like free Bush Gardens tix or Colonial Williamsburg and gift certificates to eat dinner at decent restaraunts, c'mon people, it bugs me to see so many negative comments, its all about business and making money, they offer high discounted stays and hope that eventually someone buys into the resort.  A very good way to see Williamsburg for peanuts, I would say do it in a heartbeat if you get the call, just check them out on the web or with the BBB.
jj54
jj54
2011-06-06 20:56:27
Unknown
First off I am not a disgruntled employee. I voluntarily quit after years of frustration with the companies practices and how it treats it's employees. The information I share is to not blackball the company, but to give you as the consumer a heads up as to what ALL OF THIS is about. First off this is a Timeshare company. When you fill out entry forms for even windows or to win a car, they will sell your information to williamsburg plantaiton resort to generate leads for that company. Its in the tiny writing on the back. There is a 90 minute tour (which isn't 90 minutes; no matter how much the travel coordinator tells you it will only be 90 minutes, THE REPS AT THE RESORT ARE TRAINED TO KEEP YOU NO LESS THAN 3 HOURS.) A good defense to that would be to actually record the travel coordinator telling you that its only 90 minutes, than play it back once you tour. This will inturn put pressure on the resort to tell the call center that it is not just 90 minutes for future guest. With that recording of them telling you 90 minutes, you could also have a very nice false advertisment case on your hands. Now on top of your $75 deposit that you do on the phone, there is a totally seperate $150 depoist upon arriving to the hotel which your travel coordinator is trained to not tell you unless you ask. Now the key word as you can see is hotel. With this offer you will only stay in the condo on certain off season times of the year.For example,if it is summer there is a 99 percent chance you will not be staying in a condo, instead it will be the Patriot Inn and Suites which is a 2 star hotel. I wont even begin to go into the hotel reviews, just google it and see for yourself. Now to get to the good stuff.....

The main call center for the Williamsburg plantation resort call center is located in Yorktown,VA. The Main numbers are 757-874-6402 or 757-874-6422. They also have lines starting 757-947-.... . This is how you will know this is all truthful. Your call will start out something like this.....

*NOTE: ALL EMPLOYEES ARE SUBJECT TO IMMEDIATE TERMINATION FOR SPEAKING TO A
HUSBAND ON A MARRIED LEAD. IF YOU MARKED THAT YOU ARE MARRIED, EVEN IF YOU ARE A MARRIED GUY WITH YOUR NAME ON THE ENTRY FORM THEY WILL ASK FOR YOUR
WIFE UPON CONTACT. THE REASON BEING THAT THEY FEEL IT IS EASIER TO SELL A WIFE ON A VACATION (Very sexist), THEY EVEN GO AS FAR AS TO CALL THE HUSBAND THE DEAL KILLER. YOU ARE TRAINED NOT TO TELL THE HUSBAND ANYTHING WITHOUT HAVING THE WIFE LISTENING FROM ANOTHER EXTENTION. THE REASON FOR THAT IS BECAUSE THEY FEEL IT IS EASIER TO KEEP BOTH HUSBAND AND WIFE ON THE PHONE IF IT IS ON TWO SEPERATE LINES SO JUST INCASE ONE HANGS UP YOU STILL HAVE THE OTHER ON THE LINE TO TRY TO SAVE YOUR DEAL. THE ONLY TIME YOU CAN PITCH A MALE ON THE PHONE IS IF HE'S SINGLE. BUT EVEN IN THAT CASE IF THE MALE CHOOSES A FEMALE TRAVEL COMPANION TO LISTEN IN, THE CALL WILL START BEING DIRECTED AT THE FEMALE.

And again lol, this is how the call starts....

1) If you are a husband and you pick the phone up this is how the call will start....

Hi (Husband), this is (sales rep), im calling about the entry form your wife filled out at (Location), and im holding her $125 dollar visa gift card plus the rest of her gifts, go ahead and put her on the phone...

(again no matter how much you plead to just get more info, if you are a husband they will repeatedly just tell you its reguarding a visa gift card, and you will find out the rest of the gifts once you get your wife on the phone)

2) Now your wife picks up and this is what she's gonna hear....

Hi (wife), this is (sales rep) with the Williamsburg Plantation Resort and I am not a telemarketer. I'm calling about the entry form you filled out at (location) for the complimentary vacation to colonial williamsburg and I have great news, the entry form was selected. Now what your entitled to is a
complimentary 3day 2night stay in colonial williamsburg where you will be located only 5 minutes from Busch Gardens and Water Country USA. Plus (wife) youre receiving 4days and 3nights at main gate disney in Orlando, FL. Now also (wife), since the (location where you filled the entryform out) and visa
both co-sponsor the company, youre also receiving $125 on a visa gift card as well. Now im going to transfer you to your travel coordinator in just a moment so they can activate your gifts. Before I do that (Wife), go ahead and have your husband (or travel companion if single) join us on a seperate
extension or on a 3way call so we can go over all the details with the both of you.

(Now if you disect the opening of the pitch, you see how it leads with we are not telemarketers which is totally false. Now your getting someone else on the line to make the sale easier for them. Thats so if say for instance you were just pitching the one person, they don't want to take the chance that at
the end of the call you'll be like I need to check with my boyfriend or girlfriend or husband or something along those lines. They basically want the two people traveling on the phone to create the urgency of, either now or never with out having a good ammount of time to think about it.)

3)Now its either you and your husband or travel companion on the line....

Hi (husband) thank you for joining us on the line. Let me just give you two a recap as to what you are receiveing. You'll be getting 3days and 2nights in colonial williamsburg, $125 visa gift card, and a 4day 3night main gate disney stay in Orlando, FL. Now all we ask in exchange is just 90 minutes of your time so we can showcase our resort. Once our travel coordiantor sets everything up with you, they will e-mail you a confirmation letter which will include everything in writing, directions to our reception center, and an area map. Now (Wife) and (Husband) where did the two of you go on your last vacation?

(Now you can see how the call is going...get both people on the line, tell them the supposed catch, than get them passed over to a travel coordinator. The Initial contact people are good people, entry level people for company, they get paid commision just for transfering the call over with two people on
the line on two seperate phones. They get bonuses if the call actually books with a travel cooriator as well, but the bread and butter, there quota is based off of just passing the call over. Now you also notice they ask about your last vacation. They want you to have paid for at least 2 consecutive nights of lodging in the past two years to qualify for the vacations. Basically they want avid vacationers of course because there better candidates to buy timeshare).

4) Now your speaking to the travel coordinator and there job is going to be to close you. Notice how they tell you a story about them vacationing right after there intro, thats to gain trust. Also you will notice the travel coordinator will direct the whole call to the female...

Hi (Wife) and (Husband), my name is (Travel cooridnator) and its my job to answer any questions the both of you have and of course arrange your getaway to Colonial Williamsburg. Now (Wife), Whens the last time you and (Husband) have been to Colonial Williamsburg?

(If you answer you have been, they'll paint a little picture of what Williamsburg has to offer. If you haven't They'll go a little more in depth on the attractions. Now is when they'll transition into a vacation story
something like this....)

EX: " I took my 5 yr old to Busch Gardens and she loved it, she said it was the best time ever. And im sure you could agree (Wife), you could never put a price tag on those kind of memories....

(From here on out is the checklist, they will ask the wife a few questions to get some information from you which will inturn be used against you if you try to rebuttal.)

Now (Wife) where did you go on your last vacation?
What did you enjoy most?
Did you bring the Kids?
How about you (husband) what did you like best?
Now (Wife), on that vacation did you stay in a hotel or resort?
And (Wife), How much would you say it cost per night? $80, $100, or $150 pernight?
That sound right (Husband)?
And (Wife), How many weeks of vacation do you plan on taking in the upcoming year? one,two, or three?

(Now they will use that information to add up the money you told them. For example, if you say one week of vacation for the year at $100 pernight than that is $700 you are spending a year on vacation. Also notice how the husband is included but kept at a distance. For every ten times you say the wifes
name you say the husbands name once is how the travel coordiantors are trained.)

Now (Wife), it sounds like you'll be spending (dollar ammount) in on your next vacations and we hate to hear that. Thats why everyone is doing this and im sure (Wife) and (Husband), you both could agree it would be wiser to spend our companies money on your next vacation instead of pulling that money out
of your own pocket right?

See (wife) we just want to showcase our resort to you for only 90 minutes. Youre under no obligation to purchase or join anything. Our main goal is to roll out the red carpet and treat you and your family like royalty so you will go home with nothing but nice things to say about us and that makes sense right?

Now the resort itself just requires a fully refundable $75 deposit, once you get to williamsburg and complete your tour you will receive your deposit back infull plus the addition $125 on the visa gift card.

(Now from here is just basically setting up the date. The dates are only for the next 4-5 weeks out where you can actually check in for the 3/2 night stay in Williamsburg or you can come for just one day to tour and claim the vouchers, from that day you'll have a full 12 months to use to return voucher
back to Williamsburg. Now what they don't tell you is if you come for the one day, you cannot use the voucher with out 45 day advance on your date. Also there is no using the voucher on the weekend until late october when its offseason so don't let them fool you into thinking you'll have a weekend getaway sometime in the next year. Also with the Orlando trip, upon setting that voucher up you will pay a deposit of $100 which they also don't tell you. Same thing with williamsburg, as stated earlier you will pay a seperate $150 room deposit once you check in. Now when there booking you they will try do something special to gain your trust. For example, " I don't have that date but let me check with my manager and see if I can do that for you.", when in actuality they had the date all along. The closer timeframe they bring you out the more money they make. If you check in like on a monday versus a friday the travel coordinator makes more money.  The reason being Mondays of course are alot harder for people to arrive on versus a Friday. Also, if they tell you they can't do call backs because of the "computer system" not letting them call back, they are lying.That is just to create urgency so you book now. They aren't allowed to do call backs because they feel like this: If you catch a fish, would you believe the fish if it told you to throw it back, comeback tommorow and he'll let you catch it again?.
thats how they feel, you are a fish biting on the rod now, if they let you hang up or even have a chance to think about it, they know they will lose the sale. There are no computers, just your standard house phones (really cheap phones they use) and a piece of paper with your information on it. The call center is very ghetto, you can hear rap music blaring in the back round if you listen close enough. No headsets or computers or cubicles, Just tables with house phones layed on them, and a basket full of paper leads that they call. Now when giving your credit info, it isn't on a secured line. They basically just place you on mute until one of the managers can walk over and take your credit information from you. The bottom line is, if you don't atleast give them a credit card once you speak with the travel coorinator than you miss out.No call backs, No call ins, its either right then and there or never.)

HOPEFULLY THIS HAS BEEN HELPFUL. SORRY SO LONG BUT PLEASE READ BEFORE MAKING ANY DECISONS WITH THIS COMPANY, YOU BE THE JUDGE IF YOU WANT TO GO ALONG WITH
IT OR NOT
JJ54
JJ54
2011-06-06 20:56:27
Unknown
First off I am not a disgruntled employee. I voluntarily quit after years of frustration with the companies practices and how it treats it's employees. The information I share is to not blackball the company, but to give you as the consumer a heads up as to what ALL OF THIS is about. First off this is a Timeshare company. When you fill out entry forms for even windows or to win a car, they will sell your information to williamsburg plantaiton resort to generate leads for that company. Its in the tiny writing on the back. There is a 90 minute tour (which isn't 90 minutes; no matter how much the travel coordinator tells you it will only be 90 minutes, THE REPS AT THE RESORT ARE TRAINED TO KEEP YOU NO LESS THAN 3 HOURS.) A good defense to that would be to actually record the travel coordinator telling you that its only 90 minutes, than play it back once you tour. This will inturn put pressure on the resort to tell the call center that it is not just 90 minutes for future guest. With that recording of them telling you 90 minutes, you could also have a very nice false advertisment case on your hands. Now on top of your $75 deposit that you do on the phone, there is a totally seperate $150 depoist upon arriving to the hotel which your travel coordinator is trained to not tell you unless you ask. Now the key word as you can see is hotel. With this offer you will only stay in the condo on certain off season times of the year.For example,if it is summer there is a 99 percent chance you will not be staying in a condo, instead it will be the Patriot Inn and Suites which is a 2 star hotel. I wont even begin to go into the hotel reviews, just google it and see for yourself. Now to get to the good stuff.....

The main call center for the Williamsburg plantation resort call center is located in Yorktown,VA. The Main numbers are 757-874-6402 or 757-874-6422. They also have lines starting 757-947-.... . This is how you will know this is all truthful. Your call will start out something like this.....

*NOTE: ALL EMPLOYEES ARE SUBJECT TO IMMEDIATE TERMINATION FOR SPEAKING TO A
HUSBAND ON A MARRIED LEAD. IF YOU MARKED THAT YOU ARE MARRIED, EVEN IF YOU ARE A MARRIED GUY WITH YOUR NAME ON THE ENTRY FORM THEY WILL ASK FOR YOUR
WIFE UPON CONTACT. THE REASON BEING THAT THEY FEEL IT IS EASIER TO SELL A WIFE ON A VACATION (Very sexist), THEY EVEN GO AS FAR AS TO CALL THE HUSBAND THE DEAL KILLER. YOU ARE TRAINED NOT TO TELL THE HUSBAND ANYTHING WITHOUT HAVING THE WIFE LISTENING FROM ANOTHER EXTENTION. THE REASON FOR THAT IS BECAUSE THEY FEEL IT IS EASIER TO KEEP BOTH HUSBAND AND WIFE ON THE PHONE IF IT IS ON TWO SEPERATE LINES SO JUST INCASE ONE HANGS UP YOU STILL HAVE THE OTHER ON THE LINE TO TRY TO SAVE YOUR DEAL. THE ONLY TIME YOU CAN PITCH A MALE ON THE PHONE IS IF HE'S SINGLE. BUT EVEN IN THAT CASE IF THE MALE CHOOSES A FEMALE TRAVEL COMPANION TO LISTEN IN, THE CALL WILL START BEING DIRECTED AT THE FEMALE.

And again lol, this is how the call starts....

1) If you are a husband and you pick the phone up this is how the call will start....

Hi (Husband), this is (sales rep), im calling about the entry form your wife filled out at (Location), and im holding her $125 dollar visa gift card plus the rest of her gifts, go ahead and put her on the phone...

(again no matter how much you plead to just get more info, if you are a husband they will repeatedly just tell you its reguarding a visa gift card, and you will find out the rest of the gifts once you get your wife on the phone)

2) Now your wife picks up and this is what she's gonna hear....

Hi (wife), this is (sales rep) with the Williamsburg Plantation Resort and I am not a telemarketer. I'm calling about the entry form you filled out at (location) for the complimentary vacation to colonial williamsburg and I have great news, the entry form was selected. Now what your entitled to is a
complimentary 3day 2night stay in colonial williamsburg where you will be located only 5 minutes from Busch Gardens and Water Country USA. Plus (wife) youre receiving 4days and 3nights at main gate disney in Orlando, FL. Now also (wife), since the (location where you filled the entryform out) and visa
both co-sponsor the company, youre also receiving $125 on a visa gift card as well. Now im going to transfer you to your travel coordinator in just a moment so they can activate your gifts. Before I do that (Wife), go ahead and have your husband (or travel companion if single) join us on a seperate
extension or on a 3way call so we can go over all the details with the both of you.

(Now if you disect the opening of the pitch, you see how it leads with we are not telemarketers which is totally false. Now your getting someone else on the line to make the sale easier for them. Thats so if say for instance you were just pitching the one person, they don't want to take the chance that at
the end of the call you'll be like I need to check with my boyfriend or girlfriend or husband or something along those lines. They basically want the two people traveling on the phone to create the urgency of, either now or never with out having a good ammount of time to think about it.)

3)Now its either you and your husband or travel companion on the line....

Hi (husband) thank you for joining us on the line. Let me just give you two a recap as to what you are receiveing. You'll be getting 3days and 2nights in colonial williamsburg, $125 visa gift card, and a 4day 3night main gate disney stay in Orlando, FL. Now all we ask in exchange is just 90 minutes of your time so we can showcase our resort. Once our travel coordiantor sets everything up with you, they will e-mail you a confirmation letter which will include everything in writing, directions to our reception center, and an area map. Now (Wife) and (Husband) where did the two of you go on your last vacation?

(Now you can see how the call is going...get both people on the line, tell them the supposed catch, than get them passed over to a travel coordinator. The Initial contact people are good people, entry level people for company, they get paid commision just for transfering the call over with two people on
the line on two seperate phones. They get bonuses if the call actually books with a travel cooriator as well, but the bread and butter, there quota is based off of just passing the call over. Now you also notice they ask about your last vacation. They want you to have paid for at least 2 consecutive nights of lodging in the past two years to qualify for the vacations. Basically they want avid vacationers of course because there better candidates to buy timeshare).

4) Now your speaking to the travel coordinator and there job is going to be to close you. Notice how they tell you a story about them vacationing right after there intro, thats to gain trust. Also you will notice the travel coordinator will direct the whole call to the female...

Hi (Wife) and (Husband), my name is (Travel cooridnator) and its my job to answer any questions the both of you have and of course arrange your getaway to Colonial Williamsburg. Now (Wife), Whens the last time you and (Husband) have been to Colonial Williamsburg?

(If you answer you have been, they'll paint a little picture of what Williamsburg has to offer. If you haven't They'll go a little more in depth on the attractions. Now is when they'll transition into a vacation story
something like this....)

EX: " I took my 5 yr old to Busch Gardens and she loved it, she said it was the best time ever. And im sure you could agree (Wife), you could never put a price tag on those kind of memories....

(From here on out is the checklist, they will ask the wife a few questions to get some information from you which will inturn be used against you if you try to rebuttal.)

Now (Wife) where did you go on your last vacation?
What did you enjoy most?
Did you bring the Kids?
How about you (husband) what did you like best?
Now (Wife), on that vacation did you stay in a hotel or resort?
And (Wife), How much would you say it cost per night? $80, $100, or $150 pernight?
That sound right (Husband)?
And (Wife), How many weeks of vacation do you plan on taking in the upcoming year? one,two, or three?

(Now they will use that information to add up the money you told them. For example, if you say one week of vacation for the year at $100 pernight than that is $700 you are spending a year on vacation. Also notice how the husband is included but kept at a distance. For every ten times you say the wifes
name you say the husbands name once is how the travel coordiantors are trained.)

Now (Wife), it sounds like you'll be spending (dollar ammount) in on your next vacations and we hate to hear that. Thats why everyone is doing this and im sure (Wife) and (Husband), you both could agree it would be wiser to spend our companies money on your next vacation instead of pulling that money out
of your own pocket right?

See (wife) we just want to showcase our resort to you for only 90 minutes. Youre under no obligation to purchase or join anything. Our main goal is to roll out the red carpet and treat you and your family like royalty so you will go home with nothing but nice things to say about us and that makes sense right?

Now the resort itself just requires a fully refundable $75 deposit, once you get to williamsburg and complete your tour you will receive your deposit back infull plus the addition $125 on the visa gift card.

(Now from here is just basically setting up the date. The dates are only for the next 4-5 weeks out where you can actually check in for the 3/2 night stay in Williamsburg or you can come for just one day to tour and claim the vouchers, from that day you'll have a full 12 months to use to return voucher
back to Williamsburg. Now what they don't tell you is if you come for the one day, you cannot use the voucher with out 45 day advance on your date. Also there is no using the voucher on the weekend until late october when its offseason so don't let them fool you into thinking you'll have a weekend getaway sometime in the next year. Also with the Orlando trip, upon setting that voucher up you will pay a deposit of $100 which they also don't tell you. Same thing with williamsburg, as stated earlier you will pay a seperate $150 room deposit once you check in. Now when there booking you they will try do something special to gain your trust. For example, " I don't have that date but let me check with my manager and see if I can do that for you.", when in actuality they had the date all along. The closer timeframe they bring you out the more money they make. If you check in like on a monday versus a friday the travel coordinator makes more money.  The reason being Mondays of course are alot harder for people to arrive on versus a Friday. Also, if they tell you they can't do call backs because of the "computer system" not letting them call back, they are lying.That is just to create urgency so you book now. They aren't allowed to do call backs because they feel like this: If you catch a fish, would you believe the fish if it told you to throw it back, comeback tommorow and he'll let you catch it again?.
thats how they feel, you are a fish biting on the rod now, if they let you hang up or even have a chance to think about it, they know they will lose the sale. There are no computers, just your standard house phones (really cheap phones they use) and a piece of paper with your information on it. The call center is very ghetto, you can hear rap music blaring in the back round if you listen close enough. No headsets or computers or cubicles, Just tables with house phones layed on them, and a basket full of paper leads that they call. Now when giving your credit info, it isn't on a secured line. They basically just place you on mute until one of the managers can walk over and take your credit information from you. The bottom line is, if you don't atleast give them a credit card once you speak with the travel coorinator than you miss out.No call backs, No call ins, its either right then and there or never.)

HOPEFULLY THIS HAS BEEN HELPFUL. SORRY SO LONG BUT PLEASE READ BEFORE MAKING ANY DECISONS WITH THIS COMPANY, YOU BE THE JUDGE IF YOU WANT TO GO ALONG WITH
IT OR NOT
AA
AA
2011-06-06 20:56:27
Unknown
OMG....I received the same call, and i took a chance because i knew i had friends that have done the timeshare tour. I looked up the number after and seen this website and began to panick, i was worried all night long and i think i read every page on every site. It made it worse because I did not receive the confirmation email they said i would get, and when i tried to return the call the phone lines were busy all night, so i just assumed i got "got". I called this morning and got an answer, and they confirmed my reservation, which put me a little at ease. I will find out tommorrow when i get to the resort and and get my deposit back, the $150 promised for taking the tour and my four day 3 night stay in Orlando...To Be Continued...Pray for me!
e
e
2011-06-06 20:56:27
Unknown
I called them back, told them not to call us, yet they have been calling once a day every day for the last three days. Low life scum.
mak
mak
2011-06-06 20:56:27
Unknown
continuously calling my house as late at 10pm --never leave messages even when i tell them not interested they continue to call
1-410-774-6437 1-973-360-2032 1-702-520-1477
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