This is a legitimate fraud monitoring service who works with payment processors. The company, taken from an email they sent me after not being able to contact me via phone to verify a charge:

Jack Henry Payment Processing Solutions
Risk Management Department

In my case, someone across the country made a small charge and then tried several large transactions, which were all blocked. Extremely helpful and nice people. It's good to know there's someone on our side watching our backs. Side note, the person who attempted the fraudulent charges had no way of accessing my physical card. There seems to be an epidemic of card numbers being brute forced. I have a good idea of how they are doing this, and hopefully payment processors will make some changes so that this is caught sooner and potentially disallowed.

TL;DR

Totally legit, they're trying to help you. Call them back!

I received a weird email that i fell for and gave them my email, cell #, and address, then i get a call from this number the next day. i checked my account and i do have a charge made for $3.43 at Bedford Inn in Iowa. i called the number back and they kept my debit card blocked saying typically scammers will due a small amount first to see if it goes through and goes unnoticed before the try something bigger. this number is for the protection company of my credit union and they are legit.

Thank God this company called. They're under contract w/my credit union. I live in the Northeast and someone had stolen my card number and made a duplicate card and tried to process two transactions for over $1000 at a Walmart in the Midwest. It was declined due to the distance and Risk Mgmt called to advise of attempted fraud.

if this is a legitimate risk management company, why do you get an disconnected phone # when you call the number back.  A scam.

It was fraud prevention contracted by my bank

This is a legit number.  Before I said anything, the person on the other end told me my bank, what type of card, and the last purchase with the exact amount.

Got a voice mail from this company stating that there had been suspicious activity on my debit card.  However, they had the name of the bank incorrect.  Decided to wait til tomorrow when the bank is open and call customer service.

I was at an Anna's Linens trying to make a purchase with my debit card & it wouldn't go thru either as a debit or a credit. At the same time my Husband was calling me & since I think it's terribly rude to answer a phone while transacting with another person, I did not answer. When my card did not go thru I left the store without purchase. My husband called again & said he got a call from this number & that they had told him there was a questionable charge with my debit card & to have me call them, they would not tell him what it was even though it's a joint account. I called them & they said there was a charge at a CVS 30 min. prior in the city I don't actually live in but live on the outskirts of & just had happen to be in at Anna's. They didn't tell me why they red-flagged it but they did & I am glad they did. I did have to go to my bank to get a new card but at least I'm not out the $126 whoever was trying to charge even though the card was in my possession the whole time. A good number to answer if you ask me & don't believe the fool who said "It's a fraud folks - the above is from a shill for the fraud." or believe at your own risk.

There was suspicious activity on our card for North Carolina Wal-Mart too!

Additional notes: My husband called his federal credit union directly, and gave them this number and the name of the company "Jack Henry Payment Solutions" to verify that the bank did indeed use a third-party company to monitor fraudulent acitvities. The bank confirmed this company along with the suspicious charge made at the North Carolina Walmart.

It's always good to be suspicious since there are so any scams and frauds out there.

This is one of the few legit businesses though.

My husband received an email from Jack Henry Payment Processing Solutions, Risk Management Dpt, asking him to call them at this number. In the email, they provided an incident number to reference upon calling. Also, in the email they stated that they will not ask any personal information at all, only for the caller to verify recent suspicious charge(s) on his/her visa or credit card. My husband called back, and denied a charge made in North Carolina Walmart (we live in California). They blocked the charge.

My husband then contacted his federal credit union to order a new card and to cancelled the one fraudulently used.

This is Risk Management.  They called about a suspicious charge on my credit card.  It was fraudulent. The charge was for $1.50 for a hotel in Kentucky (I am far from there).  They cancelled my card for me. This is a good call to take.

I received a call from 1-800-411-8498 on a Sunday and the person on the phone informed me that my debit card was compromised.  We went through what she had for transactions and all I did was confirm or deny charges.  At no time did this person ask me for any account information,last four of my social etc.  
I got right on the phone with my banker who will check into it in the am., of course he is skeptical as he doesn't know of any risk management company who would call me on a weekend, but we'll know more tomorrow for sure.

They are the real deal. They called to confirm a charge on my account to pay for my son's after school care. It was higher than what I normally do at one time, so I am glad they called

This is a Legit call. Risk Management, banks/credit card companies use them to watch for fraudulent charges to customers cards. I just got a call, my bank card was accessed & fraud charges out if Alabama & Florida.

The msg was that they were questioning some charges on my visa; gave me the option of me either calling them back or my CU; I called my CU. I recently did make an overseas purchase, so thought that was what they were questioning; it wasn't, but instead three different purchases for Apple i-tunes--which I did not make. So thankful they called; very thankful.

Fraud Squad you are way off base here and I wonder about your motive for saying everyone here posting the truth is a "shill".  I am a very skeptical person and check all calls I don't recognize and then block them, but this is a legitimate call confirmed by my bank. There was suspicious activity on my CC at a Walmart out of state and the transaction was prevented from going through and my CC frozen by this Company. Thank goodness as it was fraudulent. It seems like Walmart is a popular place to use stolen credit card numbers after reading thru these posts. I'm surprised as they have cameras everywhere, especially at the checkout lines. This Co also has a website easily located by googling the name. A very Happy Camper with the job Jack Henry Payment Processing Solutions Risk Management is doing. Thanks!

This is a legitimate call. The lady was very knowledgable and helpful. Within ten minutes of the attempted charge, she called me. Very impressive. My card will automatically be cancelled and I have to call my CU on Monday to order a new card. The attempted charge was for $471 coming from a company called Hush out of South Africa.

I received a call from 800-411-8498 at 10:58 a.m. today. I didn't answer the call. After reading the posts here, I contacted my financial institution, gave them the 800 telephone number, and was told the call was a scam. There was no record of anyone calling me from the institution, and 800-411-8498 was not one of their numbers. Then the rep informed me that my account had a negative balance due to a pending transaction. When I informed her that I had not made any transactions recently, she contacted the institution's fraud department to investigate the transaction.

I just got a call from this number, & it is legitimate.  I let it ring out, and called it back.  It was answered "Risk Management".  They caught a $1 charge from Yahoo this morning & were checking to be sure it wasn't fraudulent.  I had to change a debit card number with Yahoo Wallet not an hour ago.  Good to know someone is watching out FOR the consumer for a change, and told her so. (I had to choose 'unknown' for your call type, as none of the categories listed was suitable.)

Fraud Squad,

I just received a call from them, heard their message, checked out the number here and called them back (on the off chance it was real). The only information they asked for was the phone number they had called and my name. No account information was asked for and I wouldn't have given it even if they asked. The guy I spoke with knew my bank and referenced a fraudulent auto-pay on an old card (one that I recognized). If after all of that, I still was unsatisfied, I could always call my bank with the information and they could verify it.

I am one of the more skeptical people out there when it comes to 800 numbers coming to my phone, but this was a legitimate call from a service provided by my bank.

It's a fraud folks - the above is from a shill for the fraud.

Part of a fraud campaign targeting numerous financial institutions.  Note the pattern of shill postings all claiming the number is real - an obvious giveaway.

The large number of phony posts claiming the call is real come from some con artists spamming the site to try to fool people.  There is a similar pattern to other fake calls claiming to be from Chase, Citibank, Bank of America, US Bank, Wells Fargo, RBC, PayPal, etc. all with the same shill postings:

http://800notes.com/Phone.aspx/1-866-750-9107/12

http://800notes.com/Phone.aspx/1-302-731-1166/2

http://800notes.com/Phone.aspx/1-800-555-0433

http://800notes.com/Phone.aspx/1-800-454-9078

http://800notes.com/Phone.aspx/1-302-731-1166

http://800notes.com/Phone.aspx/1-800-669-0102

http://800notes.com/Phone.aspx/1-866-255-3409/3

http://800notes.com/Phone.aspx/1-904-954-7500

http://800notes.com/Phone.aspx/1-402-935-7733/2

http://800notes.com/Phone.aspx/1-800-830-8574

http://800notes.com/Phone.aspx/1-800-824-9289/10

http://800notes.com/Phone.aspx/1-888-800-5234

http://800notes.com/Phone.aspx/1-602-766-6484/3

http://800notes.com/Phone.aspx/1-800-824-9289/10

http://800notes.com/Phone.aspx/1-888-800-5234

This was legitimate as they were representing 5 Star Bank and reporting a fraudulent charge to my debit card.  They said the card was shut down and told me to the call bank to get a new card.  They didn't ask for account nos, only my name, phone number and organization name on the card.  Looking at my account online I noticed a fraudulent charge.  The charge was like some others reported here where the person places a small charge to test the account.

This is legit - I went out of state for training for my job and placed an order for a work out guide that I can do while I am away and shortly after I received a phone call from 800-411-8498. I didn't answer it and didn't receive a voice message so I looked it up on here and noticed that it had conflicting statements. So I called back and they stated that they work for risk managment and if I could give them a tracking number. I stated that I didn't receive one and that I need to confirm with my bank that Risk Management was contracted out to them. I called my bank and they verified that they do work for them and that I did have a pending hot card transaction listed and it was my work out guide that I ordered. Hope this helps.

This is legit. Called and gave the ref number and thats the only info i gave them. They just verified my past transaction which i did and called it a day. Im so glad i double checked online before disregarding the email.

I got a call from this number on 4/25, but they didn't leave a message so I didn't follow up. Today I used my card and it was declined even though I knew i had money available. I called my bank and the representative looked into my account and said the card is blocked due to suspected fraud activity. Someone in Florida tried to charge $1800 to my account at Exxon Mobile. I told her definitely not me! I live in Alaska by the way. Next time I'm answering the call!

I too didn't think it was legit, BUT THEY ARE!! They asked for no information other than my name and let me know there was activity on my debit card  in North Carolina in the amount of $4 at a Wal-Mart. So so so Sooo glad I called back! Account blocked.

Legit. They caught suspicious activity and called me on a Saturday night! A state away from where I live, some do***e bag was attempting to use my card number checked in Lucerne Valley, CA at the  "Renaissance Hotel." This risk management company blocked my card until I can talk to my credit union on Monday and get a new #.

I did RETURN this call!  Fraudulent activity in the amount of almost $300. was found on my debit card.  Some POS in Arizona took my debit account for a ride at Wal-Mart and Frys-Food & Drug. Had to go to the credit union for a new card and get my money back.