I received what is clearly a fraudulent e-mail on 12/15/17 that looks very authentic, claiming "unusual activity" on my "Chase deposit account". I have no "deposit account" with Chase, but I do have four credit cards with them, which I monitor very closely on a daily basis, on line and through Chase's iPhone app. I've also signed up for alerts of any activity at all (even my own), and have seen nothing unusual at all, and there is no notification of this on Chase's secure website.

The first thing I did was contact Chase directly using the toll free number on the back of one of my credit cards (and NOT the number provided in the suspicious e-mail). I only had to provide the last four digits of the credit card and the last four digits of my Social Security number to validate myself, and the Chase rep was able to see all my Chase Credit cards. NONE of my accounts had been suspended, and everything looked fine. He instructed me to forward the e-mail to abuse@chase.com, which I did.

I then called the number given in the e-mail (800-772-9261). The person who answered purported to be from Chase's Fraud Department and then asked me for my 16-digit card number. I said "No way!" and hung up. In addition, the e-mail instructed me to mail my current credit card back to them and they would destroy it. Chase would NEVER ask you to send them back your credit card - they would instruct you to destroy it yourself. What utter nonsense. I can't believe people are actually falling for this scam.

I received this email with phone number and it is legitimate.  I had just gone to the grocery store and I couldn't use my card and then I went to another and still could not use it.  I thought it may have been an issue with the stripe on the back of the card or the machine at the store.  It was a brand new card and I had used it before. When I got home, I was going to call and then I received the email about the fraud alert.  They never asked me for my account number only my last three previous addresses and about the most recent transactions.

I got the email about the fraud alert. When they asked me for my SS# and birthdate I balked. I called the number on the back of my credit card, trusting that number. the agent did validate that the earlier call had been made by  me to the Fraud number 800-772-9261. the short version is: THE NUMBER IS LEGITIMATE.
Sine I called the real number and they told me I had called the Fraud number then the fraud number has to be the real McCoy.

I called they bounced me around after trying to get my personal number.  I then called the number on teh back of the credit card and they showed no issues at all.  This is a fraud email.

I was trying to transfer a relatively large amount of money from my Chase bank account to one of my account in another bank. Within a few hours I got a call from this number 800-772-9261 of "Chase Fraud Alert", asking me to call back to verify a suspicious transaction. When I call back, the system asked me the multiple choice question to identify me.

The questions including: 1- the street name I had been living in the past 3 years, Riverdale Dr press 1, Main St press 2, ........None of above press 5. 2- A car loan amount $200-299 press 1, $300-399 press 2,....None of above or no applicable press 5. 3- What vehicle you owned Ford 150 press 1, Toyota Camry press 2,....None of above press 5. etc. This is the same thing to verify the information from your credit report.

Once my identity is confirmed, the system tells me the details of the suspicious transaction: including amount  and where is the money goes to. I need to press 1 to confirm that this transaction is order by myself. Then everything done.

A good Fraud Prevention system, however Chase could do it more professionally. They should list this number in the Chase website or somewhere obvious. Maybe they do, but hard to find. Or should ask the card holder to call the number on the back of the debit card, then be transferred to the Fraud Prevention Department to have this process completed.

This e-mail is legit. I called the number on my card (not the one in the e-mail) and after I entered my account number it immediately routed me to the fraud department.

Yesterday morning I had a voice mail message about fraudulent charges.  I phoned back, told the phone tree those charges weren't mine, got transferred to a human, bad connection, woman said she'd call me back, she sounded urgent that I wait for her call.

So I waited a few minutes, got a call from Aegis which I didn't answer, another from Aegis, I called Chase myself again, card cancelled, they are to UPS (UPS?!) another today, then I got a Google Voice message, and now an email which sound hysterical.  I don't know how Chase got all these ways of contacting me since I am careful with them and have filled out all the 'privacy' don't contact me information.

I wonder if after the credit card is declined, the thief, who know what charges were declined, and who already has contact information, phones pretending to be fraud detection and gets more information.  Feels scary.

I'm glad this site is here.  I'm marking the email as spam.   Chase needs to get it's act together about this.

BE AWARE! It is a SCAM and will take all the info from you! I called and someone replied right away and with no sense! When they asked me for my home phone number, I gave the wrong one, then they asked me for my acc#, I said I don;t have it with me, then the woman asked again for my social and I hung up the phone. I called Chase immediately to verify and then I was told is fraud. To forward the email to abuse@chase.com to start an investigation. By the way, the last 4 digits of the card they sent on the email, is not even my credit card number or my first name in the email. So be really careful with all of these. Call CHASE before anything!

This number is legit. I called it and its Chase Fraud dept. They had called previously from another number and that number is also associated with Chase Fraud.
They closed my account and I'm not responsible for any charges made by the hacker(s) who stole my acct. number.
They didn't ask for ss#, and knew all my details - address, previous account activity that I verified was legit, so this number is really from Chase.

My father got an email from them with the number listed, and he called them, and then I called them. I coudlnt confirm they were Chase but I  didn't give them any info other than my name. The person who answered said her name was "Amruta" (female, heavy indian accent). She asked to confirm my idenity by asking several questions, which I didn't answer. She couldnt confirm she was with chase and advised I call the number on the back of my card or Chase's website.

I got an email from chase@activityconfirmation.chase.com, and instead of calling the number provided, I went ahead and called the number on the back of my card.

Turned out the email was legit, and someone charged 175 dollars on my credit card without my permission.  The number is legit, but it's probably better to call the number on the back of your credit card regardless.

I rec'd the alert today regarding supposed fraudulent activity on one of my cards and it was legit.  I had pulled up this thread during the initial part of the conversation with the agent and when I expressed concern regarding giving her info over the phone using the phone number in the email she said she understood and suggested I call the number on the back of the credit card in question.

I called the number on the back of the credit card and the agent I spoke with confirmed that there was a note in my account stating that I was concerned about the 800-772-9261 phone number in the email alert.

Both agents were very professional, they were from Chase (India :) ) and after speaking with the second agent he told me about the attempted fraudulent activity on my account, confirmed other activity on my account that was not fraudulent as well as checked my other credit cards to make sure there was no fraudulent activity on any of those.  He asked me no leading questions; he provided all the information so I knew he was looking at my accounts.

I am convinced that the email and the phone number were generated and owned by Chase, but I would still urge anyone who receives an email that appears to be from Chase regarding fraudulent activity on their credit card, to call the number on the back of the card.

I received the a Chase fraud alert text from an unknown number and then the email others are talking about here which references the number 800-772-9261.  

I have been on the phone with Chase twice today (note, I called the number off the back of my card, not the one in the email, just in case).  The first time they said there are no alerts on my account, they wouldn't send me a text, blah blah... The second time I called after actually checking my account transactions online.  Sure enough, there were two fraudulent transactions on my account!   The text and email were indeed legit (but didn't look like it)!!  

Yes, the Chase people were frustrating to talk to and I got transferred to multiple people with or without notice.. but it was legit and I have had my card deactivated.  I tried to receive some sort of explanation for the misinformation the first time I talked to them today.  Turns out I had called the debit card people, not the credit card people.  I thought whoever I talked to at Chase could access all my accounts.  Nope.  The first person was telling me accurate info based on what she could see.  I should have called the credit card number instead.

ALWAYS call the bank # on the back of your card if you get fishy texts/emails.  Don't click on links you can't trust or call numbers you don't know.

Sorry Scott H, but you are wrong... the email is NOT legit (but looks it).  I just received the same notice, clicked on the "Transaction NOT Authorized" link, then mistakenly called the 772 number on the screen instead of on the card.  Started a dialog with someone with an Indian accent, then told him to confirm he's actually from Chase, which he could not.  I then called Chase and confirmed 1) email is not theirs... "we will always call you directly" and 2) yes, the transaction in the email was posted and declined.

If this happens to you, simply cancel the card and ask for a re-issue.

This is a confusing thread.

This is a legit number and email. But, agreed, they answer the phone poorly and it makes you think you're being scammed. But, again, called the 800 number on the back of my card, talked with Chase and both are valid.

Here's the number 8007729261.

Yes, it turns out this particular number was legitimate, but you should ALWAYS call the number on the back of your card instead of one sent via email.

I received the chase@activityconfirmation.chase.com email as referenced above.  It was to question a transaction I had personally just made a moment earlier.  I called the number on the back of my card, and they confirmed that A) Chase sent the email, and B) the phone number in the email belongs to them (or more likely, a call center contracted to them).

Again, just because this one was legit doesn't mean you should let your guard down.  Call the number on the back of your card if you have account questions.

Same thing here.
I didn't get phone call from these scammers, but I got an email from: Chase@activityconfirmation.chase.com, they had my last 4 digits right and my full name on my card. Very scary.

This is a scam, so never give your SSN or CC # unless YOU initiate the call to the phone number on back of your card or to your Bank. Hope they catch these scammers, what a waste of space they all are.

I received an email stating that I had recently changed my home number on my card. It was from chase@activityconfirmation.chase.com. They also had my last four digits and my cell phone number in the email. I didn't call the 1800 number b/c of this website. Thank you so much for your help.

Did anyone bother calling Chase and asking? I called the number on the back of the card (always safe!) and confirmed that the email did indeed come from them and the number (800-772-9261) does indeed belong to Chase. All you have to do is a little digging before you start spewing BS.

I just called chase and they said this is not their email.

I received an email stating that I had recently changed my home number on my acct. It was from chase@activityconfirmation.chase.com. They also had my last four digits and my work number in the email. I didn't call the 1800 number  of this website. I forwarded the email to abuse@chase.com
Found this email on the real Chase web site under security.
PS Chase sends you emails via your secure acct. In other words, you have to log into your chase acct and check emails from Chase. That is the only way chase emails you.

received email to confirm a paypal transaction from chase@activityconfirmation.chase.com which
included the number: 800-772-9261.  I called the number on the back of my chase credit card to confirm that the email and the phone number were legitimate.  I was switched from a regular agent to a special security agent at chase and she comfirmed that both the email and the phone number were used by chase.

I just called the number on the back of my card and the email was legit.  They cancel your account and send you a new card so i suggest calling them...Always use the card number i still am skeptical of emails.

Got this email saying there was a potential fraudulent transaction.  I chose to call the number on the back of the card instead.  Turns out it was Chase and there was a fraudulent transaction. But the number in the email was real.

Had similar problems. Received an email with the number 800-772-9261 in it.

The story: I had phoned Chase to tell them that I was going to be overseas and that, therefore, they should expect purchases to appear from Europe in Euros on my (otherwise United-States-based) Master Card. I soon received a stupid email from Chase stating:

"As part of our ongoing effort to protect your account and our relationship, we monitor your account for possible fraudulent activity. To that end, we are writing to confirm that you requested the following action on the account noted below. In response to a request we received, we recently noted that you would be using your Chase Slate MasterCard account ending in [...] for spending above your normal spending volumes or for a large purchase. If you did NOT make this request or have questions regarding this request, please call us immediately at 800-772-9261 from the U.S or Canada, or if you prefer, use the number on the back of your Chase Slate card."

I phoned the 772 number and they immediately demanded my entire account number. I refused, saying that didn't sound safe, and they hung up. I called again and asked them to confirm that they were indeed from the business I wanted to contact, but they could not name either "Chase" or even "Master Card" independent of my informing them. So I told them I wasn't interested in doing business with them.

I then phoned, from my home line, the number on the back of my credit card and was told, over the course of about six calls, the following contradictory information by Chase: 1. we didn't send an email; 2. yes, that's our email; 3. that phone number isn't ours; 4. yes, that's our phone number; 5. we don't know whether or not that's our number but we can spend a long long time poring over a ton of documents to try to find it; 6. try looking on our website to see if that's our security department's number; 7. the security department's only number is 800-945-2004, and not 800-772-9261; 8. 800-772-9261 is the security department's only number;  8. nobody will ever demand your credit card number over the phone if you're calling in from a home line that's recorded in your account; 9. sometimes they need you to give them your account number because they can't pull it up from the incoming call; 10. when you make a request about Europe, they always send that inaccurate email, it's a common mistake, so don't worry about it; 11. they have a much more germane computer-generated email about Europe that they should have sent, it must have been an uncommon mistake, but don't worry about it; 12. that's a very uncommon mistake, so uncommon, in fact, you should worry about it; 13. they don't have a Europe-oriented (or any foreign-oriented) letter at all, so you should really worry about it; 14. customers can't talk directly to security but you can leave a message; 15. yes I'm from security, you can talk directly to me; 16. (same person) no I'm not from security but I'll forward you to them; 17. (same person) no I'm not from security and I can't forward you to them but you can dial them directly if you have their number, but I don't have their number ; 18. your account has a hold on it because of extremely large purchases; 19. there were no extremely large purchases and your account does not have a hold on it; 20. you can always call the number on the back of the card and get forwarded to security; 21. you have to call different numbers to actually get through to security; 22. someone will call you right back, within the hour (nobody did); 23. we never make call-backs.

Jeepers!

Worse, they all wanted to talk about a DIFFERENT complaint I had made about a month prior, in which I requested that they stop spamming me with marketing emails. No security agent could finalize an answer about whether that more recent email was (a) a fraud-spoof that they would take a copy of, or (b) just the wrong computer-generated email, trying to respond to my call (telling them I'd be making purchases in Europe) but failing (by saying I'd be making BIG purchases, not EUROPEAN purchases), but no big deal, so I should ignore it, or (c) a mistaken response to that call, which had ramifications on my account and therefore needed to be fixed.

Furthermore, every time I got to the point of trying to explain the problem, the Chase security staffers insisted that I wait for someone else, at which point they forwarded me back to standard customer-service department rather than letting me continue to talk with security / anti-fraud staff.

Possible diagnoses

1. Chase's anti-fraud department has some very limited people and some very limited time to interact with each individual complainant, such that they do very very very shoddy customer-interaction. I have similar observations about most anti-fraud departments at credit card companies. They think they're being "professionally terse" -- like an FBI agent? -- and that this will give the customers some sense of satisfaction that a real ball-breaker is enforcing their security. It just gives me a sense that they haven't paid attention to the details of a complicated problem and really they'd prefer it if customers like me, with fraud concerns, would just accept the inevitable fact, that someone else is going to steal my money, and that Chase is going to be the intermediary, and Chase's security department really needs to go sit at a coffee shop and eat more donuts so leave us alone.

2. Chase in general has utterly cruddy customer service. (Gee what a surprise ...)

3. There's an interceptor-agent who catches about half of my outgoing telephone calls to Chase and pretends to be their customer service and security departments and gives me the run-around. He sent me an email.

4. There's an interceptor-agent who catches about half of Chase's inter-departmental phone-call transfers and pretends to be either their customer service or their security department and gives me the run-around. He sent me an email.

5. The computer at Chase generated the wrong email, but, close enough, and I shouldn't worry about it, and really I shouldn't call their security department because when I get on the phone with big corporations I really turn into an annoying prig and they tried to be nice to me but eventually had to get rid of me.

:)

And how do we know your legit, David?

It's legit... Chase@activityconfirmation.chase.com is from Chase... although once you recieve the email... call them on their 800 number... your getting this email because Chase believes your credit card number may be compromised...

I got an email of URGENT Chase Confirmation and ask me to call this 800-772-9261. I came here to learn more about this number and I will not call them but I will call the number on the back of my card to report this. Thank you all.

I received the same type of email and thought for sure it was a scam. I played the lady on the other end and then she asked me for my CC number. I said, "Really?" shouldn't YOU have that? She was very nice and I then asked to talk w/her supervisor. She transferred me and then I thought.... Would if this is legit?  I called my wife and she said that she DID change the telephone contact number for this card.  This Number IS LEGITIMATE!

just got the same email and had the same run around from chase that others are reporting -i called the number on the back of my card and heard from customer service reps "no we did not send email  wait yes we did, please talk to fraud protection I mean security protection, can I have your birthdate no  wait i want the last four digits of social security number." I hung up on them. I am not sure if I will call them back or not. Not sure if they are going to pay for the product i ordered or not but the product was already shipped.