This number is not related to fidelity but instead to a scam to retrieve your credit card information.

Look up Fidelity Card services and merchant card services and you will not find this number listed anywhere.

Phone number 866-543-6313 called me and said they wanted to check on credit card activity with me.  Caller ID showed it as a "Private Call" which is strange for a major corporation that would want you to know who is calling you especially for credit card info.  I am not calling the number back.  Instead, I'm calling my bank in the morning and will be turning over the number to the phone company and the States Attorney if they can't back up what the caller left on my voice mail.

Just received a call from this number.  It is legit. Just checking to be sure recent activity on my credit card was mine.  And they did identify themselves from a bank I use.

NOT LEGIT! They were NOT from my bank. Said they were "associated with" my bank, then asked for my phone number and said they couldn't find it on file - could we please check "the spelling" on my last name. I've had fraud calls from my bank. They knew who I was. They identified my information to me - they DID NOT ASK FOR IT. This is a phishing scheme. DO NOT GIVE THEM YOUR CREDIT CARD OR ANY OTHER INFO. SCAM!!!!!!!!!!

If you get a call from this no. the person will identify the account owners name, address and phone number on file and YOU DONT GIVE ANY INFO. The person will tell you the last few transactions on your debit/ credit card and you are jsut supposed to say yes or no. If you find some transaction fishy, you can tell them, they suspend the card and ask you to call the bank to issue a new card. Not a phising scam as long as you know what info you are being asked.

Same thing for me. The same exact words!

Two reasons why this not a phishing scam:

1.) They already have every blessed transaction and piece of account information. I verified the phone number they called me at, and they read back last 4 account digits, transactions, issuing bank, etc. Some of the fraudulent transactions she red back were failed attempts at making a charge a dozen+ times, then eventually a few went through; if this were the case, and the people who called were in on it, they clearly _already_ have the capacity to continue making charges.

2.) Given that the company that called had that information, if they were a scam, the _last_ thing they want to do is call and let me know there are suspicious charges. Now that I know there were fraudulent charges, if there is no action by my actual bank, I'm going to call them in a few days, cancel it myself, and repudiate any charges. Why would a scammer want to let me know that they or others have been running up my card?

Man, even looking at the "Call Type" dropdown, there's no selection remotely close to "Legitimate business." You people are bonkers; take off the tinfoil hat.

the number did not match my credit union's number. When I called them they told me it was a scam.

I received an empty text msg from this number which I thought was weird.  A few seconds later, someone called from the company which handles our debit cards stating there is suspicious activity on our account and to call our bank immediately.  I looked at our bank account online and sure enough, there was a whole list of transactions for the same amount around $41; there were also two trans for $720.  I called the bank to get things started and my husband and I went straight over there.  The lady at the bank said the charges were all from a "store", probably bogus, in Mexico.  The total of the transactions was over $2500!!  We surrendered our debit cards and signed the papers to have the bank investigate and to order new cards.  They are expediting the process of getting our money back to us.

But how did they get my card number, exp date, and security code?  We thought it was from one of two hospitals I was in for 3 wks (just got out last Saturday), but my daughter, who works at a different bank, said her co-worker was hit with the exact same thing and that her cards were very secure, whereas mine were in my purse in the closet of my hospital room.

Legit.  I was dubious so I called the number on my bank card.  They gave me an 800 number for their card services who confirmed that there had been a fraudulent charge on my card (from the other side of the country).  If you don't trust this number at least call the 24/7 customer service number on the back of your card.  You won't regret it.

It's legit! I called it back after they left me a voice message in which they did call me by name and identified the bank that services my credit card (It was a company calling on behalf of my bank), and it turned out that somebody made 4 attempts to charge $345 at a beer & wine store in Latvia (I live in Virginia!), $48 at McDonald's, and $7 at a children's clothing store! There were a couple of other random charges listed, but none of them were mine. Thank goodness I called them back!!

This is a legitimate company called FIS Global.  They provide third party monitoring service to banks and credit unions and do contact cardholders if there is suspicious activity.  The only thing they will ever ask you to verify is the last 4 of your SSN or the full mailing address on the account.  If you don't even want to give that, just call your credit union or bank and verify with them because odds are there was suspicious activity on the account.  If you don't wish to be monitored, the bank can also remove you from monitoring.