I never got any phone calls from anyone...they just appeared on my phone bill!  I called the # that was listed for them on my phone bill and canceled the "membership" that was supposedly signed up for online.  When I asked for the credit back on my phone bill, they REFUSED claiming that they had a VALID APPLICATION from me for their services.  Said that the information on it would be stuff that only I would know....what a crock!  You can hack into virtually any database and get someone's name, address, phone # and e-mail address.  Where they screwed up tho, is I'm not an ignorant woman, I know how to get the IP address off my computer and the IP address that they provided as mine, wasn't!

Consumer ComplaintsThe Attorney General?s Office accepts complaints from citizens on a large variety of consumer matters, such as insurance, cars, health care, banking, credit, utilities, debt collection, mortgages, charities, scams, and many more.  If you have experienced a consumer problem, we want to hear from you!  Reports from citizens serve two purposes:

First, if you are having trouble resolving a problem on your own with a particular business, we may be able to assist you.  When you file a consumer report with our office, we will contact the business on your behalf if we think we may be able to assist you in getting the problem resolved.  We call this process ?mediation.?  When we receive your complaint, we will review it and determine what assistance we may be able to provide to you.  In some cases, we may also assist you in locating other government agencies that can best address the problem.  

Second, reports from citizens help us to identify potential violations of Minnesota law and new problems occurring in the marketplace.  In some cases, reports from citizens may help us build lawsuits against companies that we determine have violated our state?s laws.  In other cases, your reports may help us educate the public about emerging scams or problem areas.

If you have questions about whether you should send us a report about a particular business or would like our assistance in filling out our Consumer Report Form, please call our Telephone Hotline at (651) 296-3353 or 1-800-657-3787 between 8 a.m. and 5 p.m., Monday through Friday.  Please remember that we are not authorized to give legal advice to or act on behalf of individuals citizens in private legal matters (e.g. wills, child support, divorce, criminal proceedings, etc.)  If you need assistance in contacting a private attorney, click here.

If you would like to send us a Consumer Report Form, please follow these steps:

STEP 1: Download Form To Your Computer.

Please click here to download our Consumer Report Form to your computer. After you click the form, it will download to your computer, and Adobe Reader will open it on your screen. You must have Adobe Reader installed on your computer in order to view the form. If you do not have Adobe Reader installed on your computer, you can download it for free at: Adobe.com. You may also call our office at (651) 296-3353 or 1-800-657-3787 and we will mail a Consumer Report Form to you.



STEP 2: Complete the form. Please fill out the Consumer Report Form carefully and provide as much information as possible.  Attach copies of any necessary documents, such as bills, contracts, canceled checks, correspondence, or advertisements. Please do not send us your original documents. You can fill out the form in one of two ways:

Print the form and complete it by hand or with a typewriter.
Use the computer keyboard to enter text into the boxes and then print the completed form. The tab key will let you navigate from field to field.
STEP 3: Sign your name. All complaints require a written signature.

STEP 4: Mail the form to us. Mail the completed and signed Consumer Report Form (and any documents) to our office at the following address:

Office of Minnesota Attorney General Lori Swanson
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
(651) 296-3353
1-800-657-3787
TTY: (651) 297-7206
TTY: 1-800-366-4812


STEP 5: Our Response. Our office will respond to you as quickly as we can after we receive your Report.  In some cases we may assist you in locating other government agencies that can best address the problem.

They did this to me and I am more than happy to see them end up dead in the water. Sending to both States Attournies in Nevada and Minnesota I suggest everyone do the same.

I also had the same problem. Somehow the "www.instant411.net" company which is based in MN and OAN which acts as the "innocent" billing company (which it may be). Funny, they initiated service on July 7, which is the first day of my AT&T local bill cycle. By the time this is detected, there is another charge on August 7 for the second month this un-ordered service.

I called the number listed on my bill which is OAN. After I gave them my name and number, they said that the order was listed made by "Grace De Leon". What galls me is that this or any company has the ability to cram charges onto our local phone bill without prior authorization.

SLEAZY company "OAN Services" - attaches charges to your phone bill...  Unlimited 411.. .for only $15.70 per month!!!

Cancelled the service I never ordered and certainly didn't authorize.  Called AT&T and reported them, cancelled unwanted service again via AT&T and resinded payment, since I'm sure the SLEAZY company will "accidently" lose my cancellation order.