Why would they call. Usually people call art but not the company. How do u know that somebody in the company is not trying to scam you or get your credit card number or information to use it, rather than make your payments online where nobody can scan you.

Call the number from your AT&T bill - that way, you will KNOW you're calling the correct people.  They should be able to tell you if there's actually fraud on your account.

I got a call from (1 877 844 5584)  please is this a genuine company or people trying to scam people) somebody help me understand this.

This is a legit AT&T Fraud Department number (https://www.wireless.att.com/businesscenter/s ... le-services.jsp).  I was receiving multiple text messages -- one after another -- from AT&T that changes were being made to my account and to call 611 if I did not make them.  Shortly, following the text messages I received a called from an a rep asking to speak with me.  I was kind of suspicious and asked for a number to return the call.  Returned the call and it was AT&T Fraud Department.  They had caught changes being made to my account and wanted to know if it was me.  When I told them it wasn't, they wanted me to create a pass-code to protect my account.

Its funny because i received a call from a woman claiming she is from AT&T fraud department, and the thing was, i was actually talking to att customer service on the other line and i said, : r u really from at& t, because i am talking to them right now, and she said, you need to hang up with them because i am from att fraud dept. And indeed i was talking to the real at&t agent and mr. Att checked for me f someone put out a call to me, but there was no notation he can fine. And i told that lady, u r a scammer, get off my back, and she hang up....

Legit number, AT&T Fraud Department...$1,500 worth of iPhones in my name, in July...I own a two year old Samsung!

I actually called customer service to ask whether this number is associated with AT&T. The agent looked it up and told me it is fraud dept.

This AT&T Fraud Dept

you should of called 611

i got a call from 2015763000 informing me that someone is trying to access my account, and to call 877-844-5584.it was a real Fraud AT&T number. i even called back and i called using 611 and they confirmed the 8778445584 is a real AT&T number, and its the Fraud Dept. Always double check all the calls don't call any number they give you, just call 611 from your cell phone. all they wanted me to do is add a pass-code to protect my account.   Call 611 and have them double check the 8778445584, they will tell you its their number.

2015763000- called to say people were adding to our ATT account
we do not have an ATT account- and asked us to call  the 877-844-5584 Fraud number

when called it went through a bunch of advertising

Woman claimed she was from ATT fraud, saying an order had been placed for some equipment on my ATT account.  Needed to verify my info and want last four of my social.  I asked whether or not she could not simply place a hold on that order since I had not placed an order.  Said she needed to verify account info.  Told her I smelled a rat.  She gave me 877 844 5584 as a call back number.  I did not call back after reading this forum.

Got a call and mail saying I owed money to AT&T and they were hired to collect.  First of all, I have never had anything with AT&T.  Secondly the letter said I owed $1743.23 but they would settle for $871.62.  Haha!!

Found this: https://wireless.att.com/businesscenter/smb-r ... le-services.jsp
Looks legit.

Go to the AT&T website and get the number for their mobile service.
http://www.att.com/econtactus/callUs.jsp?serviceGroup=phone
I have a feeling the guy that called you is the one trying to open an account in your name.

Someone left a message today asking me to call this number. They said someone had tried to open a cell phone account in my name. When I called, a man started asking me personal questions...name, address, ss#. When I refused to give any information, he refused to tell me what was going on. I said fine and hung up.

I got a call from this nmber saying someone ordered phones using my name and SSN.  I was suspicious because the woman who left the message, apparently unaware she was still being recored, "I'm going to terminate this sucker."  Nevertheless, I called, and was asked lots of  questions  (they also read from my credit report). I was told thae matter would be investigated and I would receive a letter in the mail.  I smell a rat.

Got the same message in my email. See below

Your temporary password to log in at att.com/mywireless is 709368. You will be asked to set a permanent password after logging in.
If you did not request to have your password reset, please call 877-844-5584.

Thank you,
The New AT&T

www.att.com/wireless

This e-mail was auto generated. Please do not respond.

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Received a letter saying we owed A T & T money.  Our A T & T account is automatically billed to our credit card so this looked suspicious.  The address to us is marked "AUTO" which makes me thinks this is blanketed mail.  This is from a collections agency and we never received any notice from A T & T.  The letter said to call 877-844-5584 if we feel we are a victim of Identity theft.  Seems funny that a collection agency would say that.  I am going to ignore it.

Just got a call from "AT&T Fraud Dept" telling me that "a cell phone account was opened in my your name with AT&T just now, and we need your SS Number for verification purpose" the person calling called himself Peter Buxter, who said that when I call back with the requested information He will not be the one answering the phone.

they just called me from that number and asked me a lot of question about my adress. they asked me to fax them my  ssn or passport.

just got an email saying - "let's talk about your new iphone" from "AT&T" & that I was assigned the number (713) 569-3654.  But don't have an iphone! Definitely a scam.

Got a call asking for my SSN.

A collect compay mail us a letter to told we own their ( AT&T) money a few year ago.After we told we have a question about ,they told us this number 877-844-5584.But when I call them it was not told ATT ,just say for English dial 1 ....................Than hear thanks to call New AT&T.We told then we never own account with them.The told will mail us a form to fill in.
Get the form yesterday ,but it was ask a lot of  personal question and need all copy of our ID.My friend told not to doing it.And stop by ATT storefind out ,Is it the true ATT or not.

phishing i think. who is this?

Same here, exactly same thing, They just want us to call and provide them all our personal confidential infos. If we fall into their trap,  who knows what's gonna happen next !!!!. May be we have to report that to the Attorney General for fraud investigation.

i got the same thing today through mail.  decided to ignore it as I googled this 1-877-844-5584 number and it is not on any AT&T website. I will ignore it as if I call, I may have to release my personal information.  It definitely doesn't sound right.

Got a message "from AT&T Fraud" that someone opened an account with my name and SSN. Asked me to call and discuss.

I just got the same message too. I didn't ask for a reset temp password. This is odd.

Got a call notifying me that the password for my wireless account at AT&T had been reset...and that if I hadn't done this to call 877-844-5584.  I hadn't reset anything...and subsequently logged on with the old password...which worked fine.  

Is this a scam, or what????