This is Wachovia's account recovery services. If your account is overdrawn and doesn't have a direct deposit set up they send it to the recovery department to get you to pay the overdraft
NEW YORK (Reuters) - Wachovia Corp WB.N, the fourth-largest U.S. bank, is fighting a lawsuit accusing it of letting fraudulent telemarketers use its accounts to bilk millions of dollars from consumers, court papers show.....
GOOGLE this for the rest of the story
I answered, and was hung up on. Called back and got a message saying it was wachovia or something and to hold fora representative. well I get "hello krystal?" thats usually not how a rep answeres a call, she was stumbling on her words and told me i needed to verify my address so i did i don't really care if they have my address, they didnt ask for my SSN or account number. which is a little odd usually they need that. They said they were calling because my account was overdrawn 45 bucks. and umm i havnt touched my account in weeks. she said it happened 18 days ago, and i said why is this the first i'm hearing about it then? I don't know but i said I was going to go down to wachovia in person, i didnt trust this lady. I also just checked my online banking, and i'm NOT neg ANYTHING. I actually have $40 in there. sooo.. I am waving the BS flag on this one. I am gonna call wachovia now to straighten this out.
although this post is old, im not sure if anyone else will read this. i too have received calls on my old cell phone from several #s && i worked for a shady collection agency (not proud to say that) but i to was reallllly suspicious about the call because i've known banks to send notices about the account, once upon a time WAMU sent an email stating for you to check your account and so forth.
i have an overdrawn account balance with wachovia, and i refused to pay the full amount of it because i was (and still am) highly upset with the way wachovia handle their transactions and so forth i only want to pay HALF of the amount thats being owed but to keep my credit together, i will pay the full amount and close that account.
i received a letter dated for the 27 of jan (and its now the 3rd of feb) and this # is in the letter stating for me to call it to make resolve the balance ... i would prefer going into the bank and handling it for the simple fact i dont want to give out my card information out. it is however an easier way for me to resolve my balance, that way i dont have to go to bank of america atm and then go to wachovia to deposit the money but LUCKILY those two banks are literally 2 mins away from me and exactly across the street from each other!
so overall the # IS LEGIT, the people that i spoke with (not at this #) did have "stinky" attitudes, but ... i guess thats what comes with their job, it's not their fault we cant get our accounts right!
I have been receiving calls from this number and 1-888-387-1476 as well with an automated message stating that it was not a telemarketing call and was about an important business matter. I also received a letter with the 888-452-1808 number that had Wachovia Bank's insignia on the upper left corner and my checking account number also, which was a notice that my account was overdrawn. I called the number and the representatives were not very kind and the gentleman who assisted me was ushering me to give him money immediately and implied that my account was subject to being closed. This is untrue because my checking account has not been overdrawn past a month. He also was very resistant on working with my plan on depositing a check. He wanted the routing and account number from the individual/place from where the check was going to be drawn from in order to make a electronic debit over the phone because as he said, the account needed to be funded immediately. I told him I would get back with him and called 1-800 Wachovia. The representative was very courteous and she made the arrangements for the date the check would be deposited with no problem. This leaves me with the impression that the 888-452-1808 and 888-387-1476 are in relation to a debt collection agency.
This just this very hour happened to me. I spoke with the Wachovia fraud department and they said it was 100% not Wachovia. The person from this number,866-585-6414, who left me the message was the exact same person who answered the phone and within the first 3 seconds was asking me to verify my social and address! How about NO! Wachovia said they would never call and certainly if they did call, they would not ask for any information to verify the account. This came directly from their fraud department. Our computer was stolen 2 days ago, not so random, I think. I have also reported the phone call to the police department. They also called on my cell phone! This sort of thing ticks me off! Be ware and tell everyone you know, to never ever give any personal information to anyone who "calls" you! You should always be able to hang up and call the direct line, and if it is lagit, they can transfer you.
Got the call that asked for me by name, asked me to call "888-387-1476". I called them (on my cell phone so they couldn't trace the call to my home), and they asked for my name and acct #. I told them I was not stupid, that I do not give account numbers over the phone. They suggested I contact my bank. Moral to the story: DON'T BE STUPID!!! DO NOT EVER GIVE ANYBODY YOUR ACCOUNT NUMBERS OVER THE PHONE. GO TO THE BANK AND SEE IF THERE IS A PROBLEM
these people have been calling me all week on my parents' home line.
i don't even live there.
i do know that i am overdrawn at my bak (yep,wachovia)...
i suppose it is a collection agency of some type.
definitely be aware.
perhaps beware is a better way to put it...
Definitely not Wachovia. I used to be a Wachovia employee, and the idiot on the other line definitely did not follow Wachovia protocol for Customer Service. Seemed like they were phishing for information. Beware.
To everyone who posted on here who is "suspicious" --
It is Wachovia. They call to alert you your account is in danger of going into recovery, where it could possibly harm your credit. They are not going to give any information on the nature of the call without verifying your identity. Repeat: YOU WILL NOT GET ANY INFO WITHOUT VERIFYING YOUR IDENTITY. Asking for this information is not bypassing your privacy, it is not illegal, and the reason the number may come up as "Not Available" is because if someone besides you (being the debtor) knows about the call without your permission, that's illegal.
The reason that you won't find employee names in a directory is because people who work in collections/recovery use fake names. It's a fact - I worked in collections and I did as well. It's for their own security.
As for why they're calling - that's how business is done these days. They HAVE sent statements and letter in the mail. They won't email you this information because it's sensitive, and email virtually has no security. Therefore, if someone else uses your information they stole from an email, they'd be at fault. I wouldn't take that risk either. So if you're still saying you haven't received letters, that's something you may want to look into with either your account info at Wachovia or at the post office.
If you call Customer Service they probably won't know what's up, because people in the Customer Service call center only have a little bit of responsibility with your account. If they need someone else, they'll transfer you to a completely different department. If they don't KNOW what's going on (such as with these calls), well then they just can't help you.
This is not about being professional on Wachovia's end. I'm not sure what the above posters want? They have tons and tons of accounts, to do something like this they need an automated system.
When in doubt, check your account. CHECK YOUR ACCOUNT. Pay your bill. It's there, I'm sure.
I worked in collections for medical bills -- a lot of places like Wachovia and Cap. One don't do their own collections, they hire another agency (or "team," as Lisa said) that take care of it for them. Same goes for a lot of services places like that provide.
Called my company's tech support line and left a message to call back Laurie Campbell at 888 452 1808 and said thank you for doing business with Wachovia.
This number had called us three times daily in the last two weeks. Annoying and highly suspicious!! I called this number so our phone number be deleted from their lines. Representative responded that they are with Wachovia and requested private data like account number and ssn before they can provide the request and what's the reason they call. That is bypassing our privacy!!
If there is something wrong with our account, we should have an alarm e-mail online under security and privacy or a mail by this time. It has been two weeks already!!!
I called a local branch here, where we constantly deal with. I was informed that if there is an issue regarding our account they will call us immediately and the caller ID will be reflected as WACHOVIA instead of NOT AVAILABLE or inform us via mail immediately.!!
Oh.. and you won't find someone in a directory if they are a company working with Recovery to try to help prevent your account from charge off. And no the number is not on our list of numbers... Like I said I DIDNT even KNOW about it until I started digging.
If you don't feel comfortable giving out your information, then DON'T. We would never make you do anything you didn't want to. And like I said... if you feel you're information is compromised.. call Wachovia.. we can close the acct and get a new one.
Okay. LET me rephrase that. I am a Wachovia employee. I work FOR Wachovia in Richmond, Virginia. If I had known one word would provoke so much "suspicion" I would never have said it. I called departments within Wachovia, namely the Recovery Department and Loss Management, and it is legit. They work WITH those two departments. And I work FOR Wachovia in the lost/stolen department. Trust me. I was just as suspicious as you when they called me. Thus why I called around. If they refuse to tell you who they are then don't talk to them. But I work FOR Wachovia, have for almost a year. If they don't want to tell you who they are then by all means hang up because they told me who they were when I asked. Some representatives act differently than others. All in all if you are that suspicious then just don't answer the call or talk to them. You can call Wachovia and ask to speak to the RECOVERY department and ask them any questions because that's where a negative account is heading.
Yes a negative account gets a letter in the mail informing you as well as a penalty fee. However if it is late for a certain period of time and there are no deposits... it will head to recovery. Then it's a charged off account. They are trying to help so that it doesn't have to go THAT far. But like I said... if it's that big a deal then don't even speak to them. I work FOR Wachovia and I did my homework because I don't want my information snatched. And just so you know, not all representatives are AWARE of this number or them calling. I only knew after I asked them and contacted the departments they work for.
If you still suspect so be it. I know who I work for and I know the facts because I did a little bit more digging than most. I am NOT going to accept one representatives word for it. You can call companies and get 10 different answers for one question... I work in a department DEALING with compromised accounts so I am not gonna just hand over my information to just anyone without verification of who I am talking to. If you would like, I can provide you with the Recovery teams phone number as well as loss/stolen if you think your information is compromised.
Caller asked for last four of social and address to confirm my identity. She would not say the subject of the call until I provided the information because the information was personal and they didn't want to discuss with the wrong person.
I called Wachovia Customer Service who said they do not make such calls and that is was likely a phishing scam.
Yeah, my girlfriend kept getting this call, asking for me. Dunno why they would call her and not me, although I think I may have put her cell phone number on my account, I don't remember.
At any rate, I read the post here saying that the number is to alert you that your account has been overcharged. I checked my balance and sure enough it was in fact in the negatives. An old subscription I thought I had canceled was still charging my card.
So as far as I know it seems legitimate. I didn't give it any personal information but I didn't need to. Even though I never talked to the caller directly getting this number did in fact alert me to my account being in the negatives, and I could sort it out (Its still a bother though because I have to pay the overdraft fees, although none of that is really related to this call).
If you are getting this call, and you have a Wachovia account, I would suggest checking your account and make sure everything is all right. I guess I wouldn't give it any personal information though, seem unnecessary, and better safe then sorry.
I'm as suspicious of your posting as I am this phone call. You work "with" Wachovia, but not "for" Wachovia. What was the research and verification process you mentinon? Your whole explanation is suspect also by it's wording.
"They are the early account recovery team working along side a couple of other Wachovia departments."
They are a team working "along side" not "for" Wachovia, they are a "team" and not a wachoiva rep, department or employee? If you have a banking account gone negetive, typically you get a penalty fee and a statement the mail with the info. Not a shadowy phone call. Sorry if I'm being hard on your post, but a good scammer knows how to turn a word well.
I've gotten a couple of calls from this number also, "This call is for X and please call us back." No meaningful info is left in the message.
BUT be careful, instead of saying they ARE Wachovia customer service, the message says "Thank you for doing business with Wachovia". This might imply they are associated with Wachovia, but really means nothing as far as I'm concerned.
I work with Wachovia and I got a call from this number. Upon further research and verification. It IS a working Wachovia number. They are the early account recovery team working along side a couple of other Wachovia departments. You get a call from these people if your account is negative and it hasn't gone to recovery just yet. They want to make you aware of the situation and find out if you can take care of the balance before it takes that final step and gets sent to Recovery. Now if you are getting a call and you have no Wachovia account than someone has given the wrong number and you should let them know that... that might stop any unwanted calls. I have no idea why they would call asking for two specific names... I do know, however, that it is a Wachovia number and they work along side Wachovia with the Recovery team. Just figured I would put this in here. I suggest if you have any problems with this number... as in not having an account or your account isn't negative.. let them know.. maybe they will stop calling. They should if they have no reason to.
Well, I called the number and it automatically says welcome to Wachovia bank and please hold the next representative will be with you shortly. That is most unprofessional. The thing is how do I know this is legit. No automated system asking for my account info that only I would know. They just request your SS# and then tell you what the call was for. I am not answering a call from this number ever or returning a call ever.
not "Andy" not "Jennifer"
Like all the others above, it's "not a telemarketer" and it's for Andy or Jennifer or I forget all the other names. I was getting these calls in L.A., so when I recently moved to DC I deliberately did not give out a forwarding number. Yet they started up right away. I do not and have never had a Wachovia acct. They're never going to get a call back from my home number. (I learned they were Wachovia Bank from calling back from a phone at work.) What do these clowns want? When will they give up? How can I get the calls to stop?
annoyed by wachovia
Same message.....saying this message is for "my name" and it is not a telemarketer call.....please, this is the most annoying and non-professional message I've ever heard.....I called the number back, and it goes straight into a voicemail, not giving you any information about who they are and why you were to call back, and yet now leave them a message...........if it truly is Wachovia.....I'm done with their banking services.......they've invaded my privacy and ruined my banking experience
It pisses me off. My number shouldn't have been given out by Wachovia, and that's the only way they could have gotten it AND known that I have a Wachovia account.
Well I got a call and they said the same thing. That they were asking for me and it wasn't a telemarketer and for me to call back. I do have a Wachovia Account. But in regards to the last note, if they are calling you, they would not be verifying your Social Security number or other personal information. It is up to you to say exactly who you are when they ask on the phone. The only time someone would verify any information is when you make a call in and 99% of the time they would not ask for your SS. Maybe other personal information, like mothers/fathers maiden/last name, where you went to HS, where you were born and so on.
Same thing got a ring to call back then they wanted MY social security number to verify account. Yeah right. Seems some sort of a scam. Beware. They should not be calling and asking for you personal info without identifing themself. Warning.
Repeat calls claim to be Wachovia and that this is not a telemarketer
THESE PEOPLE CALL EVERY MORNING! They leave a message saying they have a call for Jennifer and to call back. I do not know a Jennifer and it's annoying not to know who these people are! I want to get rid of this annoying call waking me up every day!
Cell phone rang for a moment, then they hung up. No message left. No retries at this time. I have several accounts.
Do you have a Wachovia Credit Card? They could be calling on behalf of FIA Card Services