THEY JUST CHARGED MY CARD FOR 35.75 AND I WANT TO KNOW WHO AND WHY!

THANK YOU!!!!!!!!!! I called this and was able to cancel however, they will not refund the month already charged but at least its canceled now. Thank you very much for your info

I JUST CALLED THEM BACK FOR A RGA# AND THE REPLY WAS "THE PRODUCT IS NON-REFUNDABLE, YOU WILL NOT GET A REFUND FOR THE PACKAGE EVEN IF YOU SEND IT BACK HOWEVER, YOU WILL NOT BE BILL ANYMORE".

I WAS ABLE TO CONTACT THIS NUMBER AND CANCELLED MY ACCOUNT AFTER GETTING 4 BOTTLES I DO NOT WANT. SHE SAID I COULD NOT RETURN ANY OF THE BOTTLES FOR A REFUND I "HAVE TO KEEP THEM". O WELL SO MUCH FOR THE MAGIC PILL... JUST PRODUCED A BIG BILL.

Did you get your money?  My guess is no.  I got conned with "Google Treasure Chest at the same address.  Now the "customer service center" is in the Phillipines.

I ordered the free sample and received it. I tried to cancel before I received the product. I tried calling and got no answer, tried emailing and the email address came back as bad. My card company refused to re-emburse the charges of $2.79 because I had authorized it even though I tried to cancel. I am out $3, but I reported my card lost/stolen so I could get a new card, which is what my card company told me to do. So I wasn't charged the $90 bucks for the product. I even tried sending the product BACK to the address that was on the ewnvelope and after 2 months it was returned to me saying that they refused it. This company is a fraud and I wouldn't recommend buying from them. If they send me a bill for this product, I am sending them the bill back and the product back and I have already reported them to the BBB.

ONLY PART of the Terms and Conditions taken directly off securecartcenter.com for the product Acai X3 as of June 12th, 2009 3:00pm Pacific time:

REMINDER: Please review the terms and conditions before ordering anything online. If it says free trail anywhere, know that the word "trail" is a determined amount of days that you are agreeing upon and you will be charged the amount of the product if you have not canceled your account before the free trail is over.
__________________________________________________



TERMS & CONDITIONS

ATTENTION: This is a binding agreement between You, the person or entity agreeing to the terms contained in this document (?You?, ?Your? or ?Customer?), and FWM Laboratories, Inc. (?FWM?, ?Our? or ?Company?) the owner and administrator of this Website and all content and functionality contained herein.

IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE.  

1.INTRODUCTION


1.These terms and conditions, as well as any additional terms, conditions and covenants referenced in or made available by hyperlink in this document (collectively, these ?Terms? or this ?Agreement?), govern Your use of and access to this Website and any and all of its sub-pages (collectively, the ?Website?).
2.This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act.  You manifest Your agreement to the terms in this document by any act demonstrating Your assent thereto, including clicking any button containing the words ?I agree? or similar syntax, or by merely accessing the Website, whether You have read these terms or not.  It is suggested that You print this form for Your personal records.
3.FWM reserves the right to revise, amend, or modify this policy and Our other policies and agreements related to the Website at any time and in any manner, without prior notice to You.  Accordingly, You should periodically check this page for any modifications of these Terms.
4.If You do not agree to be bound by these Terms, You may not enter, access or use the Website, or purchase any products through this Website, and You should exit the Website immediately.  By accessing, using or ordering products through the Website, You affirm that You have read this Agreement and understand, agree and consent to all Terms contained herein. You further agree not to use or access Website if doing so would violate the laws of Your state, province or country.
5.At the bottom of this page appears a ?last modified? date.  If the ?last modified? date remains unchanged, then You may presume that no changes have been made since the ?last modified? date.  A changed ?last modified? dates indicates that this document has been updated or edited, and the updated or edited version supersedes any prior versions immediately upon posting.
1.ORDERING PRODUCTS THROUGH THE WEBSITE; POLICIES.


NOTE: All products come with a fifteen (15) day free trial period (?Free Trial?) as described in this Agreement.  If You have any questions about Our Free Trial, please contact Our Customer Service Department toll-free at 1-866-949-0138.  Our Customer Service Department is open twenty-four hours a day, seven days a week.

1.Free Trial Policy:   Our Free Trial policy requires You to understand certain important dates.  The policy, and the important dates for You to know, are as follows:


1.Beginning on the day that You place an order for a product (?Product?) from the Website, Your fifteen (15) day Free Trial period begins (?Free Trial Period?).  The Free Trial Period is calculated in calendar days, not business days.
1.You will be shipped a thirty (30) day supply of the Product You ordered.  Generally, Your Product is shipped 3 to 5 days after placing Your order.  Delivery time is subtracted from Your Free Trial Period, and will reduce the number of days allocated to Your Free Trial Period.  If You want to extend Your Free Trial Period due to slow postal delivery or delayed pickup, You must call Our Customer Service Department toll-free at 1-866-949-0138.  Reasonable requests (as determined by FWM) to extend Your Free Trial Period generally will be granted.


1.If You are satisfied with the Product and wish to continue to receive the Product on a monthly basis, You need do nothing else.  Upon the expiration of the Free Trial Period, Your credit card will be billed for the full cost of the Product that You ordered (i.e., a thirty day supply).  
1.On the thirtieth day following the date You first ordered Your Product, FWM will send you another thirty (30) day supply of the Product, and the credit card You provided to us will be automatically billed $88.55 for the Product.  


1.Unless You cancel this service, every thirty (30) days thereafter FWM will send you an additional thirty (30) day supply of the Product You ordered, and the credit card You provided to us will be automatically billed for the Product.  
1.If You are not satisfied with the Product and wish to cancel future deliveries of the Product, You must call Our Customer Service Department toll-free at 1-866-949-0138 prior to the expiration of the Free Trial Period and cancel Your order.  You need not return the Product to FWM if You cancel within the Free Trial Period.


Please note, if You fail to call us prior to the expiration of the Free Trial Period, Your credit card will be charged for the Product that was shipped to You.  

YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.

1.Regardless of whether You cancel Your Free Trial in a timely fashion or not, You will be responsible to pay the shipping and handling charges associated with Your Product (currently ranging between $3.95 and $5.95, depending on the Product ordered).  You agree that we can charge Your credit card for this amount, and You agree to pay such amount regardless of whether You cancel Your Free Trial in a timely fashion or not.  No refunds will be issued for shipping and handling charges.


1.Cancellation of Orders.  If You wish to cancel future deliveries of the Product and You are within the Free Trial Period, then You should follow the procedures described in the preceding section of this Agreement.  If You wish to cancel future deliveries of Product outside of the Free Trial Period, then You must call Our Customer Service Department toll-free at 1-866-949-0138 and request that such future shipments be terminated.  Alternatively, you can send an email requesting cancellation to billing@fwmlabs.com.  When emailing us, please include your full name and address, as well as the name of the Product(s) that You ordered.
Your request for termination, whether by phone or email, will be processed immediately; however, subject to Our refund policy (described below) You will be responsible for payment for any Product that has either (i) already been shipped to You or (ii) already been delivered to You at the time of Your call.

1.Refunds.  We want You to be satisfied with Our Products and Our services; therefore, if You are ever not satisfied with any Product that You ordered, You may call Our Customer Service Department toll-free at 1-866-949-0138 and request a refund.  Our refund policy is as follows:


1.You may receive a refund of any Product that You ordered up to thirty (30) days after Your order is placed.
2.Customers are restricted to receiving a single refund per Product ordered.  Repetitive refunds are not permitted unless the Product, as delivered to You, is defective.  FWM reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in FWM?s judgment, requests refunds in bad faith.
3.In order to process Your refund, You must supply FWM with Your name and delivery address.  If You provide us with insufficient or incorrect information, Your refund will be delayed.
4.Depending on the bank that issues the credit card You used, Your refund can take up to thirty (30) days to appear on Your credit card statement.  If You have any questions about whether a refund has been issued by FWM, please call Our Customer Service Department toll-free at 1-866-949-0138.
1.Credit Card Descriptor.  By ordering Products from FWM, You authorize FWM to charge Your credit card accordingly.  This authority shall remain in effect until and unless You have cancelled future orders of the Products as described in this Agreement, above.  Please be aware that the descriptor (or subject line) that appears on Your credit card entry will refer either to FWM Laboratories or, alternatively, it will refer to the type of Product ordered (e.g., ACAI X3).  If You have any questions about the descriptor on Your credit card statement, You should call Our Customer Service Department toll-free at 1-866-949-0138.

I called the customer service number listed on their terms and agreement page. The website I ordered the Acai x3 from was securecartcenter.com, I probably waited for about 10 minutes before someone answered. Her name was Jen. I was able to cancel and close my account. I receieved a confirmation number and I hope i wont be charged anymore than what i paid for. I'm sorry to hear about your losses. I hope all goes well.

970 west broadway ste 83 jackson wyoming 83001 same thing has happened to me and im trying to cancel my cred card now

There is a long list of Acai scam sites on this page:

http://wafflesatnoon.com/2009/01/29/acai-cleanse-scams-update/

Yes Acai X3 is a big scam.

There is a company here in the USA promoting AcaiX3 (check it right there on their homepage under Diet & Weight Loss)

Acai X3
Payout: $35
Preview: Landing Page


Here is the company advertising this scam:

Convert2Media LLC
http://www.convert2media.com/

Convert2Media
Address:
358 South 700 East, Suite B147
Salt Lake City, Utah 84102
Email:
info@convert2media.com
Telephone:
800.689.1260

Here is the email and phone number for the head honcho:
Direct: 407.704.0522
Email: ruck@convert2media.com
http://www.convert2media.com/content/executive-team

The domain (securecartcenter.com) is also linked to the Google Easy profits and Google Treasure Chest scams.

We were told that once they recieved the pills, mailed them back to them and they recvd them that our card would be credited in 7-10 business days and that was on the 8th of May it is now the 26 and they have do idea when the card will be credited.  We have called the card company and issued a dispute on the charges.  This company is crap and should be turned into for their bad business that they

Yes the zip is 83301.

Hey thanks so much for the info.  the Phone # you gave worked and I recieved an RGA # to put on the outside of the package to recieve a refund.  I was instructed to send to Fulfilment Center 405 East 12450 South Suite I Draper UT. 84020  Now I just need to watch for the refund on my credit card.  thanks for the information It was Right On!!

By the way, I tried clicking on their advertisement on http://acaix3review.blogspot.com/
and I got an error saying the page was "unavailable"
Does anyone have the website they found them on? Or an email address?

On April 21, 2009, I ordered a free bottle of Acai3x from a website that said Oprah endorsed it. the website said it was a free bottle to try out, and I only had to pay postage of $2.79. I received the bottle on May 1st. I also noticed a charge of $88.55 and $2.79 in my bank account on May 1st. I called them at 866-882-1281 and was told I had to cancel within 10 days to not be charged "the monthly supply". When I told her I only ordered the free bottle, she said, "Didn't you read the fine print?". In any case, I didn't receive the first bottle until 10 days after I ordered, so I didn't have 10 days to "try" the product before I was charged for the second bottle I had not received yet. I told her I wanted a refund and she said I had to wait for the second bottle to arrive before I could get a refund. She said I would then need to call them for an RGA#. Almost two weeks later I still had not received this second bottle so I called back. She said I should get it any day and gave me the RGA# and to send it to 405 E. 12450 Suite I, Draper, Utah 84020. I finally got the second bottle and sent it back via USPS signature on May 14, 2009. I called to let them know I sent it back and find out when to expect my refund. She said 7-10 days. I told her that didn't make any sense. It's not like they had to mail it somewhere. She said she couldn't expedite the refund until they received the product. I said "fine". I checked the tracking number on May 19, 2009 to find out it had been signed for. I called back on May 19th and talked to a guy who said they hadn't received it yet. I told him someone signed for it. He said it "wasn't in their system yet". I told him I wanted to speak with someone who does the refunds. He said they were not "reachable" and that I had to just wait for the "process". I asked him how much longer this "process" was, and he told me 7-10 days. I told him this was not acceptable. He said "It isn't MAGIC Maam" I told him I was reporting them to the BBB and he said "Fine, have a great day!"

866-882-1281 is the correct number to call and cancel this acai x3 crap.

Im going threw the same crap.. trying to cancel . And now they sent me another month supply .the address is real technology labs 970 broadway ste 83 jackson wy 83001     I hope this helps

Shawn, I just have to thank you.  You were a real sanity saver!!! The number worked for me-got a cancellation number and assured no future billing.  Just hope they will really follow through.  Thank you, Shawn.

I received a trail bottle and do not want any more. I too have been trying to cancel this order. Today I tried to get a toll free number
talk to a customer service person to have this taken off my credit card as well. I appreciate this information from all of you and I will attempt to cancel this ..what we all believe is a scammed ordeal. We do not need this with the economy the way it is. Thank you again.

Natalie

Whoever posted this thank you times a thousand. You saved me from ridiculous bills.

After waiting and waiting for the pills to come to get our money back, I called them just to find out that when I called (the first time when charges were pending) to cancel the order over a week ago the product never shipped and they could have stopped the shipping of them and crdited my card back and not made us wait longer and longer.  I have nothing nice to say about this company and NEVER will recommend them.  When I asked about the $88.55 charge the lady said it is because there is a clause and consumers dont read.  I went back to the site that I ordered the trial from and there was not one hidden clause she said on page 15, but there was two pages one for the shipping info and the other billing.

I asked about cancelling the card and was told they can forward the charges to the new card.  It's supposed to be all in the fine print which never appears on the website.  Did get through on 866-882-1281.  Got an RGA number and an address to return the product for credit.  Also disputed the amount on my credit card though so I will get a refund from them... the address to send back is: Fulfillment Center 405 East 12450 South Suite I Draper UT 84020...but you do need an RGA number for credit...hope that helps...

You can also have your credit card company cancel your credit card number and have them send you a new card with a new number to avoid any further charges to your card. Thats what I did and now I am refuting the charges  for a product I have never received.

Thank you soooo much.  The number they give is not good.  Thanks for sharing the number to cancel.  I'm on hold now as I type to cancel,  Thanks again.

The website is

http://acaix3review.blogspot.com/

Hit the free sample button, then go to terms and conditions at the bottom of the page and you will see directions to cancel.  So far they have not worked for me.  Is there a better business bureau for these creeps?  I am pretty sure we have been scammed.

They claim they have no records on me.  But I am sure they will bill me for the next bottle.  Wierd stuff.  Looks like I have to take this up with Mastercard.   Mary

As of 5/1 this number has a "disconnected" message.  Many of the other numbers are also invalid.  What a scam!

Thanks for the information!

I also sent for the free trial sample and was debited $2.79 for it.....I intended to write CANCEL for any future orders.  However, the bank debited my account for $88.something just two weeks later with no product sent.  There was a partial phone number listed on my online banking information.  Today May 2, the next bottle appeared....There is no paper inside and I haven't opened it yet.  I am at the library now and plugged in the address from the package and pulled up all THESE negative comments about being ripped off.  I feel totally scammed.  I copied down the phone number and will call it later.  I just hope the bank will cancel their automatic debiting.  I will consider the $88 dollars lost as a valuable lesson.

Thank you for the information. I called and cancel and got a 13 digit cancelation #, just hope it will be done.