AltCharge debited my account in the amount of $84.80 on 9/4/12, on behalf of a merchant that neither delivered the product nor responded to phone or email contact attempts by myself or AltCharge.

Approximately three weeks ago, AltCharge advised me by phone that they would process a refund to me, and to call back in a week to check on the status. Since that time, I have called more than 40 times, but have been unable to get through to a CSR.

After varying times on hold, I eventually get to "First in Line," and then hear a recording that the person at that the "person at extension 1101 is unavailable." Personally, I think they're just blackholing my phone number when I call, and that they have no intention of processing the refund.

AltCharge is the processor of last resort for scumbag merchants that no reputable processor will deal with. If the merchant doesn't deliver, AltCharge will do NOTHING to help you get your money back.

Do yourself a favor: If a merchant wants you to pay them through AltCharge, RUN as fast as you can.

AltCharge debited my account in the amount of $84.80 on 9/4/12, on behalf of a merchant that neither delivered the product nor responded to phone or email contact attempts by myself or AltCharge.

Approximately three weeks ago, AltCharge advised me by phone that they would process a refund to me, and to call back in a week to check on the status.

Since that time, I have called more than 40 times, but have been unable to get through to a CSR. After varying times on hold, I eventually get to "First in Line," and then hear a recording that the person at that the "person at extension 1101 is unavailable."

Personally, I think they're just blackholing my phone number when I call, and that they have no intention of processing the refund.

AltCharge is the processor of last resort for scumbag merchants that no reputable processor will deal with. If the merchant doesn't deliver, AltCharge will do NOTHING to help you get your money back.

Do yourself a favor: If a merchant wants you to pay them through AltCharge, RUN as fast as you can.

My mother got ripped off by these scumbags for $1,800.  You can get relief from your bank by reporting it as fraud.  The bank is liable.  Don't let them say they are not.  This RMP has a big surprise coming to them soon.
GD

Same $387 deducted from my mothers account after she was frauded by a telemarketer for a Prescription service.  She thought it was AARP mistakenly.  This company is now out of business and Altcharge (888) 778-6987, who runs their customer service, will not take any actions.

Jerry

Same deal.....$387 was taken out with a check # duplicating another one written to pay for groceries.  Since then the company has gone out of business and is untraceable.  Good luck to all!  If anything is discovered please post information so we can ALL get these bastards!

Jerry

Never received a call. number was on check  that they stole from me.

they electronically stole $399.00 from me using an electronic check. I've never spoke to these people, nor have I received any calls from this number. I don't know how they got my info, nor my check account number. Good thing I notice it in time, because bills are coming up that needs to be payed.

If this happens to you call your bank, and make a police report also. Hope they catch these jerks!!!

My elderly mom was bilked by this rip-off company:  RMP Meds.  She called altcharge.com.  They game me an number for "INT" 866-304-2401.  That company answered as "Third Party".  I called the same number.  I was told by "Lina" the operator that the charge was for $387 to RMP Meds.  She said that her records show a request for refund in Oct 2010.  The refund should have taken "21 working days".  Over 6 days later my mom has received nothing.  The Third Party said she had no other information and that I should check back weekly.  They are ripping off the elderly in many states.  This looks like a case for federal investigation.

I was ripped off for the same amount as your mother in October, 2010.  I don't believe I gave them any info about my account.  They must have used another name or found it some fluky way.  I made several calls also and was given the same run around.  I didn't know what state they were in & was told NY.  Now I see you referred to Iowa.  I also will file a complaint with the Attorney General 's office of the state.
Are you sure that it is in Iowa?  My bank also called.  It was the initial call & we spoke to Trevor.  I have had this happen to me 3 or 4 times this past  year by different companies & I finally had to change my account no.  I am very frustrated!

this is a third party service line supposedly and the number listed on the check that ripped my mom off for $371.00.  Scam I wonder how they will like getting a call from me daily seeing how they are paying the phone bill

Who is this company and why are they still taking funds from our loved one's????? I just got info. Re: my elderly Mom's acct. 387.00 was also takin from her aacct. at Altura Bank ! ? On 11-05-10 I can't wait to get these greedy cowards!!!!!!!!!!!!!!!

I hope we stop them soon. My elderly Mom is on a fixed income and takes pride in her saving and having her $ spent wisely and after retiring 40 yrs of working this is just sad and unGodly !!! Let's ban together and get these creeps!!!  I called and a Rob 829 company he says and then when i asked about this incident he said the computers were running slow and the manager doesn't take calls that they get all info. through the computer and he asked me for my # and other info. I told him God don't sleep and that he'd be hearing from me again real soon !!!!!!!!!!!  Mad as hell in cali.!

My mother was bilked by a company called RMP Meds.  The name on the check they used to withdraw $387 from her checking account on October 25th was Altcharge.com, but when I called the number listed on the check (888-778-6987), they answered as Third Party Service.  They claimed the money would be reimbursed by their client, RMP Meds, in 21 days.  When it wasn't, I called back and they said "21 working days".  When that deadline passed and there was still no reimbursement, they said give them another week to work with their client.  I'm not holding my breath.

My mother was phone solicited for $387 by this company. She suffers from early onset dimentia and has been coached not to provide account number over the phone or purchase any products over the phone. Nevertheless, she was convincedto buy and gave her account numbers to them.

I am now in the "21 day" cancellation period, after speaking with a third party customer service company.

Time will  tell whether the funds can be recovered, and then I still am concerned about her account number being comprised, and the possibility of future transactions posting!

I am researching the State of Iowa Attorney General's website to file a compliant.

Does anyone know in what state this company is located?  I know that it is "eastern" time.  They scammed my older sister to the tune of $387 and she is a disabled senior on SSI income only.  Here again, Altcharge was involved.  I called and wrote to Altcharge and was ignored both ways.  Incidentally, Altcharge is located in Las Vegas.  These people need to be accountable for their actions.  I wonder if ABC or one of the major TV networks would like to check in to them.

Same deal.....$387 was taken out with a check # duplicating another one written to pay for groceries.  Since then the company has gone out of business and is untraceable.  Good luck to all!  If anything is discovered please post information so we can ALL get these b*****ds!

Jerry

I wish I had found this website sooner!  

My husband and I are both disabled.  In Febuary, this "IBN Med" scammer above took $387 from our joint checking account, causing a cascade effect.  Immediately, almost all of our regular payments began bouncing and account overdraft fees added up quickly, causing us to go -$491+ into the hole.  This experience left us with no money for food or gas for the car, but somehow God got us through the month.  My bank is working on this incident now, but I waited for almost the "21 [promised] business days," before actually starting the fraud papers against the scam.  

How can something like this process so quickly, when it takes several days for anything we try to cash to go through? I think our banking system needs an overhaul, to protect the innocent, especially those on SSI and Social Security.

My father  had a check for 399.99 taken out of his checking account.  The check said no signature was required for cashing, and a capital one bank in texas cashed it.  He had fraud alerts on his account becuase this isnt the first time someone hacked his account. bank should reimburse him. hopefully

I am the power of attorney for my neighbor who is 92.  He was scammed out of $399.00.  I have been working with 3rd Party, and each time they just update my file.  The number they list on his account is a phone number from a year ago prior to having it changed.  There's no way he ordered whatever they were selling.  He won't even pick up the phone, I have to go to his house in person.

Yeah, well good luck with THAT!  The recordings are probably old and for something else entirely.  Tim, per your website, you state that your clients must have a storefront..........REALLY???  So where are INT Med or RMP Med located?  There is absolutly NOTHING that can be found for them except this "888" number with all these complaints.  No address, NOTHING!!  The whole thing just sceams fraud and scam!!

Please call our offices at 800-851-2004 if you feel you were charged in error.  We will be able to provide telephone verification recordings for most sales processing via our payment platform.

Tim Otter
Altcharge.com

they got my account for 396.38. very nice young lady on the phone says I signed up for some medical benefit program. Apparently they called me on Dec. 17th when I wasn't home... convenient. I am filing a complaint with my bank.

Here is the phone number for the National Fraud and Abuse dept of Social Security:  1-800-269-0271 or you can call the Public information dept. at 410-965-7700.  I haven't called yet, but I am going to.   I will also be contactin the United States Treasury Dept  AND the United States Attorney General.  I will pass along any information I obtain from these sources.

Shannon Surgener
REO Closer
Continental REO Services, Inc.
7777 Bonhomme, Ste 1100
Clayton, MO  63105
314-678-4332 (office)

This is the same company that took 387.00 dollars from my sister-in-law bank account to.                                                                                                                                                                I pray that someone will stop this company from taking money from people. I call. and they said they would replace the money in 21working days, we have yet to see the money.

This is the same company that took 387.00 dollars from my sister-in-law bank account to.                                                                                                                                                                I pray that someone will stop this company from taking money from people.

My mom got hit also, for $ 396.38.  We have gone through the same "shell game" as everyone else.  I don't know how they are getting the bank accounts to pull this off.  We did discover that this electronic check from my mom's account, made out to altcharge.com, was deposited at Holladay Bank in Utah.

Beware when you call the number to complain. A jerk named Rob will get very rude with you and insist that INT Med is a reputable company and they have been doing business with them for years.

They took my 80 year old mother for the same amount $449. We went to the bank and they credited  back her account. The bank took the loss and is requesting reimbursement.  It was paid to altcharge. We created a new banking account and filed a police report. The police gave me a web page to file a complaint. The best thing to do is to file a complaint on ic3.gov   You can file it on behalf of the person scammed as well. I then called altcharge to question their business practice. Likewise they said they only process the charge and gave me the number of the party who they received the charge from. Of course I called that number and they in turn are only a charge processing service as well. They in turn told me they are not allowed to disclose the name and number of the original business that requested the charge. Interesting huh?

It's just one big shell game.

So I reported all of them to the ic3.gov web page. Got a reply back already same day. I urge all of you to file a claim at this website, if anything else it just feels good !

got my mom for 254.71, she says she did not give up any info so they could, how do they get bank info?

I believe this is the same fraudulent group that in August harrassed my mother into providing her bank routing numbers.  In August, 2010, they called from 866-442-3943 and took $449.  I will now have to change her account.  This time (November, 2010) they took $254.71.

They got my mother in law for $449 as well. I don't get it...why are they getting away with this and how do we stop them? The name on the draft is Altcharge.com but when you call them, they state that they just take the money but don't reimburse it and you have to call the Merchant, who they claim is INT Med.