I received a call from them today. Ihave not received any letters.  They were very rude and unprofessional.  Do you have their physical address.  I want to send them a letter.  I am also interested in filing a complaint.

Horrible company, very rude and unprofessional. I started asking questions and "Mr Perez" yelled  at me, said they would ruin my credit, pay thousands in Lawyer fees, take my home and everything I owned, that he was writing down that I was uncompliant and refusing to pay my bills, that I would be served in the morning and hung up on me. I called back to asked who I needed to speak to, in order to get this resolved, and was told that I needed to pay my bills and that they were sick of my excuse after excuse, he was tired of explaining this to me, and I quote "I'm done talking to you bi***" and hung up on me.  Talked to the Health club I supposedly owed money and they show no balance. It is a pathetic scam at best.

Thay called my mom today and told her I don't care if u do have cancer u ate still above ground u will pay this and my mom does have cancer

I have received numerous phone calls from this company.  I have never been treated so horrible in my life.  They twist your words and threaten you and put you down.  They keep threatening to sue me, but nothing has happened yet.  Are they a real company?  Has anyone actually ever been sued by them?

This company is a shame! They collect all your company debts plus their fees but you never get a dime of it!!

Ruben and Rosenthal are not in good standing with the better business bureau. This info below came directly from the BBB in TX.:

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Houston and South Texas.  

Type of Business:  COLLECTION AGENCIES  

# of businesses with NO complaints in the past 36 months  357  

# of businesses with 1-4 complaints in the past 36 months  65  

# of businesses with 5-25 complaints in the past 36 months  27  = Ruben & Rosenthal, Inc. is in this range.  

# of businesses with 26-99 complaints in the past 36 months  2  

# of businesses with 100 or more complaints in the past 36 months  0  

Total # of same relative size businesses in the BBB database in this type of business  451

They are either a shady debt collector or a scammer posing as one.   If they were a legitimate debt collector,  they would not be covered under the Do not call Registry as they are not Telemarketing.  If they are a scammer,  which is probably what they are,  they wouldn't care anyway...

Well,

I got a call from them and Tracy wanted to talk to the owner of the business so I'm not sure what they wanted but I do not need nor want their service, I don't care for any legal people or layers as far as I care they can jump off a cliff. I don't track people down to repay me I just say well it happens and move on.

I just add their # to my block list and never hear from them again.
Unknown #'s go to Voice Mail.

they left this # as a call back 1-800-692-2460

Unknown

My number is on the do not call registry and they keep calling trying to earn my business as a collector for my personal training studio.  Their messages are rude and threatening, implying that I'm in some sort of trouble for something and need to call back immediately.  I am going to make a formal complaint against them.

Call your local Police or Sherriff?s office (non emergency number, all cities and counties should have one) and explain to them what happened; that they are 1. Threating you, 2. Impersonating a law firm and / or authorities (which in all 50 States is illegal).  They should have a detective and / or deputy call you right back and ask the officer to call that number.  The officer will 99% call that number (they love busting people like this or just making them think twice).  I don?t claim to be the brightest person in the world but someone who has the thickest foreign accent and their last name is ?Smith? or ?Brown? don?t really work for me.  Plus, even if this was a true debt anyone owed it is a civil matter and you will NEVER be arrested for this ever so do not fall for it.  Also if you want to extremely vengeful there are ?repeat dial apps? on the internet you can download that will call this number repeatedly and cause the line to be flooded and the line inoperable.  Or call the Altoona, PA police department as well and give them the number they have the resources to physically track the number and if they get a lot of complaints they will force the local carrier to shut the number down.  We just need many people to react like this sometimes us decent people need to take matter in our own hands and fight them at their own game.

I was first contacted by this bogus company one month ago. Since then, they have not stopped calling or harassing myself or my fiance. We had to change our phone numbers. The debt they are claiming is a debt I paid in 2011 to a gym in Las Vegas. I have spoken with collection agencies--this is not a collection agency, it is a scam. My fiance read the fair debt collection laws on the phone (straight from the government website), and the guy said he was an idiot and they were taking everything. The first time I spoke with this company, I let the man know (Mr. Gray--seriously? Come on dude.) that I had proof this debt was paid for, and he called me a liar. I let him know I was putting my fiance on the phone and this guy said, oh you're getting married? okay well if you don't pay this debt, we'll come after everything you own, including your engagement ring. (Mind you, this is over a $300 "debt"...my engagement ring cost much more than that). He had my fiance's name (caller ID) and put him on hold, then told him he was going to call his credit card companies and "warn" them about my fiance. (My fiance has perfect credit and pays off his cards each month in full.) WHAT KIND OF DEBT COLLECTOR SAYS STUFF LIKE THIS AND MAKES EMPTY THREATS?? Oh yes, the fake kind who want to prey on people's fear. I've been getting letters in the mail, EACH ONE says I have 24 hours before it goes to collection, as the guy originally said a month ago. I checked my credit last week--it actually WENT UP. These guys are frauds and the true scum of the earth.

I am also receiving phone calls at my place of employment from a Mr. Roberts.  When I call back a lady answers the phone as Professional Services. I asked to speak with Mr. Roberts (since he is the person who left the message).  He answers the phone & identifies his company as a law firm - Ruben & Rosenthal.  He proceeds to tell me that I owe a debt from 2011 for $137.00.  When I asked him for his fax number so I could send him the paperwork that proved this debt was paid in full he started screaming (literally screaming) at me that I had no paperwork because I did not pay it off.  Each time I tried to ask his fax number or mailing address he would talk over me.  I then tried to explain that I paid the debt in full & had the receipt showing paid in full but he would not listen he just kept screaming.  I told him that while I was shopping in the area of where th loan company was located I noticed that they had closed & was no longer there.  He then started screaming that it was people like me that had put them out of business.  He became so belligerent & started name calling, cursing & acting like a fool.  I hung up on him.  I then called back to get the fax number from the operator who answers & she asked which company was it for.  She said that Professional Services represents numerous companies.  I replied that it was Ruben & Rosenthal.  She put me back thru & I spoke with Mark Jones.  I asked him for the fax number & if Ruben & Rosenthal was a law firm.  He gave me the fax number but then started asking me why was I asking what his company name was.  He told me that if I knew the name of the company then why was I asking for the fax number & if the company was a law firm.  He would not let me talk & then he said that I was crazy & that I was playing games. When I asked him to calm down & speak to me in a professional manner he went crazy insane & started screaming even louder. I told them that their calling my place of employment had to stop & if it continued that I would take legal actions.  All of this over $137.00.  This upset me so much that I hung up & had to take medication to calm down.  These people are crazy & they need to be stopped before they cause someone to have a heart attack & die.  Why won't Texas close them down!!!!

Same thing. Allen Lewis keeps calling and harassing me and then has the nerve to say we need to hire him for debt collecting. He then proceeds to yell at me when I ask him to remove me from his call list. I had to hang up on him . This is the third call to our business.

Allen called back: wanted to let me know that he handles debt collection When I told him we handled all of that in house, he  reminded me that I actually poke with him several months ago (and didn't realize it was a scam then) and I had several in need of attention. I told him we had since collected on all of those and we are fine. He hung up pretty quick.

I received a voice-mail from Reuben & Rosenthal (sp?) asking me to call back. It was Allen Lewis and he knew both names of the owners (myself & my husband). The number he gave as a call back was 800.823.0649 and when I called it, they answered "professional services." The receptionist called the line and said it was busy. When I asked why a law firm would not answer their own phones, she said they answer calls for 7 different companies in the building and has no idea why or what the firm practices. She took my name & number and we hung up. Then I googled the firm and found this page. Hope this idiot calls me back so I can mess with him (and then report him).

Tracy Parks called today attempting to talk to the owners of the facility about handling debt collections.  Spoke with them and ask them to remove me from their list.

I am a business owner.  I actually hired Ruben and Rosenthal to collect past due accounts for my company.  I thought that this was a reputable firm.  After one week, I terminated the agreement because they were rude to my employees and customers.  They did collect from a few clients, but now they refuse to send me the funds.  So I will have to file a lawsuit to collect from the collection agent!  I will hire a reputable attorney going forward.

Paul Stone : of Professional Services said he represented the Law firm of Rubin and Rosenthal.  Asked for me to give info on a non relative.  I met the person they asked for several time.  When I asked the caller for his name.  He said Mr. Stone from Law firm of Rubin & Rosenthal.  I asked for an address and phone. He then hung up.  888 917 6747 is his phone number and the phone number of Profession Services not Rubin & Rosenthal.  I called this number 888 917 6747 and It was the person who just called.

I received a call from Allen Lewis of Rubin & Rosenthal today listed as an unknown caller .
He left a number to call back on but didn't say
What it is regarding. I'm on the DO NOT CALL REGISTRY.

I received a call from them yesterday about a debt from 2009. "Mr. Adams" did nothing but scream at me and made me cry I was so caught off guard. Telling me he didn't want my excuses and I had until noon today to pay the 420$ in full or he was taking me to court and taking my car. Then hung up on me. Once I calmed down I realized a few off things about the call. He didn't tell me he was attempting to collect a debt or any speech like that that all collectors use, his name sounds very generic. Don't you think? Your all talking about mr Allen or hall or Adams, etc. Most importantly, I filed chapter 11 in 2011 so this debt is now gone. I received another call today and got final proof this is a SCAM. I called back and asked for me Adams. Btw, the receptionist that answers will NOT tell you who is on staff there. She makes you ask for him. Same girl answers every time too. I then asked "mr Adams" to spell his firms name and then what his full name was. He started screaming at me again but abruptly hung up when I calmly told him I was recording this call to prove harassment. I called back. I told him I had filed bankruptcy in 2011 and tried to give him my lawyers info. He again started screaming at me telling me it wasn't my lawyers debt. Again I reminded him calmly that I was recording his call and for him to feel free to keep yelling. He hung up again. I called a third and final time. When I tried to leave my lawyers info with the receptionist that answered she transferred me to him again. I told him if he contacted my place of work, my family, or myself again I would be filing my own suit against him he then began screaming that I was crazy and harassing him. He also claimed he wasn't this Mr Adams guy and I was harassing innocent people. I am 100% sure it was the same guy. Needless to say, while these people may have real information about your debts, they are not doing ANYTHING legal here and some level headed threats will shut them up very quickly. Do not get scammed by them!

Too Funny, I recieved a call from Tracy today but was unable to catch it. So after hearing the message i decided to look up this firm. Well I saw this site and read what was said about Tracy Park and R&R. Once she was on the phone she was trying to sell me their collection services. I told her I was looking at all the complaints that had been made about her and this company and she quickly hung up. Rudely as described! So if you all get any more of these calls tell them that you have read the numerous complaints about them and that will end that. It started off really nice and then Bam! not so anymore...lol

I received a phone call from this company. I was spoke to very rudely; cursed at and told I was being taken to court in order to recover their money. I'm sorry but if u call someone and would like them to pay a bill you surly don't bad mouth them, disrespect them or use fowl language. This is very in professional and out of hand. Learn respect. No ones going to give u money when u mistreat them end of story. This company should be shut down or sued.

I cannot believe the treatment I have recieved from this company.  I am going to file a complaint with the texas attorney's general.  these people have called my job numourous times a day, harrassing my assistant on a day that I was not there, called me and her names.  Called my dad and told him all the information in regards to my debt, identified themselves as attorneys.  They call from all different numbers and different names even though I believe its still the same rude person.  This is crazy, I offered them the original payment plan, he told me he didnt have time to waste and keep my file on his desk for that long.  I have asked them not to call my job anymore, and they still do.  I am sending them a cease contact letter today via certified mail.  I cant believe a company could stay in business and call people and harrass them, I called the original creditor and told them kind of people they have hired to collect their debts, they told me they are not gonna use them any more.  I think that a lot of us should get together and file a lawsuit against them.  The more people the better if anyone is interested EMAIL me - Jessicalgoss1982@gmail.com

I spoke with mr bell who was rude originally but then came around and allowed me to pay monthly. Today I received a message from mr bell reminding me to make my payment. when i tried to call him back from thel number he called me from I got a girl named Michelle.  Apparently they use different numbers from your area so they can get u to pick up. This didn't seem legit to me especially when he called from a number he didn't have permission to use. I called the office with the 888 number I also have and spoke with mark a few times because he hung up on me. I also spoke with mr hall who was the same way. I agree with one if the others who posted on here... They must have been picked on in school and now have the guts to speak so rudely over the phone. I too asked if they were attorneys but they refused to answer and turned the questions back to me. Needless to say I did not make my payment today so will probably be summoned to court.  What comes around goes around so their day will come. Hopefully by the numerous complaints they receive they will be shut down.

You can file a complaint with the Texas State Attorney Generals office. You don't have to be a resident to do so. R & R conduct their business there, that's all that matters!

Mr. Allen, yeah that's his name! He hung up on me twice! He announced he was hanging up on me the second time. Very unprofessional!
   Don't be prey for Ruben & Rosenthal! Know your rights! You can make payments, good record keeping and documentation is the key. They would rather you pay the whole amount up front, but your not required to do so and no judge would make you do that if you were unable to.
    Don't be bullied, don't be scared into doing something that would make your situation worse, just because they say that's what you have to do!

I have received 3 letters from Rueben & Rosenthal. Since the first letter I have received approximately 4 calls from the same, with about half of those being blocked or from an "unknown" number. After recieving the first letter I called the number at the top of the letter. I asked to speak with Mr. Long, referenced in the letter as the point of contact. I was told he was unavailable at the time. I don't recall the mans name whom I first spoke with, but asked him for information concerning the debt. After getting some information about the debt, I was able to determine that I was not responsible for the debt, but my ex wife in fact was. When I tried to explain the facts as I saw them. He excitedly, as if angry with me, said that I would be taken to court charged court costs and legal fees in addition to the debt, then he promptly hung up. I called back, and gave this gentlman the benefit of the doubt. I told him I thought we had been cut cut off and wanted to resolve this issue. His response was, " I'm not going to listen to your garbage, and just so you know this time I am hanging up on you". I called back again and asked to speak with that gentlmans supervisor. this time i was offered a deal to pay half the bill by the close of business. I tried to negotiate a payment plan but, the supervisor refused it. i told him i would think it over and call back before they closed to give him my answer. i made some phone calls to to the company who provided the service in question, and my insurance company to verify i was not responsible. I called Ruben & Rosenthal back to tell them that I would not pay this debt and again I was issued the same warning about legal fees and court costs. A third gentleman called me a little later that after noon to ask why I had appeared ready to cooperate and then suddenly became uncooperative. I explained everything thing to him very calmly, at that point he explained that he didn't have my hard file in front of him and wanted to review it and get back to me. I agreed, but never heard back from him again
     Since that initial contact, made by me, I would like to add, I have received 2 more letters and 4 calls. Each call is the same. I am issued a warning that if I continue to be uncooperative, I will be taken to court. I spoke with an actual attorney and he told me it would be more costly for them to do so and they would be fighting a losing battle. In other words I am in the clear. They have nothing, but accusations and scare tactics. The last call I received from this company, predictably began the same with accusations and scare tactics. I calmly told the caller that if his company really wanted to take me to court they could, but I had spoken with an attorney and that I didn't think it would be worthwhile or in his companies best interest to do so.
     I too contacted the Texas State Attorney General office to file a complaint. They mailed me a form to fill out and mail back. It's very easy, and you don't have to be a resident of Texas to file a complaint. Ruben & Rosenthal conduct their business there. That's all that matters! The more people that file complaints with this state agency the better for those who have fallen prey to this company.

Ruben and rosenthal  has clled me at least 4times a day for 5 days they yell and scream and you cannot tell them anything.  They threaten to ruin your credit and  use scare tactics.  the numbers always come in differently and as unavailable.  It is a nightmare and bill was paid by insurance.

Ruben and Rosenthal Debt collectors aare rude and crude...the bill they are after was legally paid by my insurance. They not only  harrassed me but are on tape harrassing my insurance rep at cigna.  This bill was paid in in mach of 2012 and cigna called and told them so but they still curse and shout.  I will report them to the texas atty generl and to ny state as well .... they are garbage

I reseaved a call from my father about a bill that happened in 2009. the message stated called Mr. Lee
and that it was important. I called spoke with a girl who transfered me then spoke with a man named Allen who was very rude I said I would like you to stop calling the number you have listed and he YELLED AT Me TELLING ME HE DIDN'T NEED MY HELP AND HE WOULD CALL OVER AND OVER I said I was trying to give you the correct number HE AGAIN SAID ARE YOU NOT LISTENING JUST SHUT UP SHUT UP I WILL GET MR. LEE HE IS MY BOSS . i THEN SPOKE TO MR lEE HE TOLD ME TAKE OUT A LOAN TALK TO FAMILY OR THEY WOULD SERVE ME AT WORK i HAVE TRIED LOOKING THEM UP AND CAN FIND NOTHING ABOUT THEN OTHEER THEN THIS