I received a letter in the mail from these scammers stating that I should add/change my passcode because some employees had accessed my account.

They give information that makes one think they're legit such as going to att.com to add/change passcode or call their phone number. How convenient :/ 800-438-5678

The part that caught my attention on the letter is that it's all black and white. AT&T always has a color logo.

You naysayers out there who are saying this is not a scam, are part of the scam!

I called AT&T and spoke to a service rep. I recommend if you call AT&T, do NOT use the number provided by the letter. Call 611 from your cell phone.

AT&T told me it was definitely a scam and they have had several calls about it already.

It's definitely fraud!! And those of you disagreeing are most likely the ones responsible for sending out these letters in the first place!!! I got the same letter in the mail today stating that they need to verify more information!! It's all crap!! Just please ignore the letters!!!

This call showed up on my caller ID today as SBC TEX 800-438-5678.  I am not answering this call if it shows up again or answering it.

How much do you want to bet that the folks saying its legit are the same 3d World Wogs doing the scam

You're quite rude. I'd rate you a zero, but 1 is as low a satisfaction rating you can get. No wonder so many customers are constantly unsatisfied with AT&T!  You should be fired.

Look at&t got me for fraud and I didnt do it now im emailing the presidents and I have documentations the fraud department called me a white n****r and a piece of s***

Hey Here,  that number is AT&T

Yest is AT&T,  cause I work to AT&T and that is the number listed for the fraud dept.  YOur are not that smart lady

Hey Dumbass It is AT&T,  That is the fraud dept.  all u have to do to vfy is call the main customer svc and have them transfer u to that dept,  U really are not that bright.

every time i use my phone i get telemarkers calling within two min from 8 am to 8 pm. are they tapping my phone this has been going on for two years or longer.  did you sell my phone number or is someone tapping your system.

i received a call from this number. i do not want this number caling me.

The number is actually fraudulent - not AT&T.

have been on that number aday. It IS AT&T fraud line but i spent 2 hours on hold , and being shifted around...then it changed to 'customer service' and when someone finally answered they hung up on me.  A fraudulent account was opened in my name, and yesterday, they agreed to delete the account. But they didnt bother to tell me there was an internet gateway on the way to me It arrived with no return address and I thought it was something that I WAS expecting.  NOw they tell me I either have to pay for it or drive 100 miles round trip to take it to the nearest UPS office to return it.

i got a letter that someone was trying to open account in a buisness line  clinton township mi  and that i have a unpaid debt and that is was sent to colllections the letter i got in mail the letter looked very strange i opened it the paper stated there was a account opened in my name in michigan i called att&t  and stayed on hold i hung up and called again i asked to speak with fraud department i was put on hold and transfered to another department i finaly spoke with a customer service rep she to told me a supervisor would be calling me to report the fraud i have been waiting for a week for a return call i called again the rep hung the phone up before after i said that a supervisor never called i asked could speak to super visor now she hung the phone up one me 2 times i called today and i still havent gotten a return call from them

it is not. I checked with ATT and they do not know what or who these people are and I was told to not give any info to them.

Insults

IT IS A SCAM!!!!!!

I got the same letter too. So I went directly to ATT website and customer service says that IT IS A FRAUD LETTER.
Beware of the message above that say it is not a scam. I can guaranteed you that they are the same people that sent you the fraud letter.

I received a letter from what appeared to be AT&T. It was supposed to be the AT&T Global Fraud Management Organization. Not knowing any better I sent them copies of my drivers license and SS card. I got supicious and looked it up on the internet and found this website. Please don't be a victim as I was.

FYI, that is the TOI center for ATT,  but don't worry, I am sure since u did not respond it will get reported to the credit bureau so have fun dealing with them

Wow, now I am confused. I  also got a similar letter referring to OAKLAND, CA, as the place where tha fraud was attempted. My letter came from AT&T GLOBAL FRAUD MANAGEMENT "ORGANIZATION".
The word organization sounds phoney. Anyway, I have id theft protection with IDENTITY GUARD.

I would think that At&t would CALL from their fraud dept on these type of matters. Soooooooooo
to call or not to call................

800-438-5678 is the Global Fraud Managament for AT&T
866-718-2011 is the Theft of identity for AT&T

If you got a letter and don't want to respond then DON'T. Let the person who set up service under your name and social run up thousands of dollars in your good name after all WHO CARES right. Instead of just calling and taking care of the situation IGNORE IT. Wait till you go to buy a house or car or something like that and then get told you have $1000's of dollars in phone charges that are'nt yours and then I bet you call no matter what this site says. HA HA you fool. You will wish you had called and stopped it immediately whe you got the letter in the first place then. So go ahead, ignore it. Enjoy your good credit while you can and forgive AT&T for trying to do their job in proctecting you.

AT&T Global Fraud Management Center: 1-800-438-5678
Handles existing accounts that may be set up fraudulently. Identify/stop fraud in progress.

AT&T (TOI) Theift of Idenity Center: 1-866-718-2011
Handles accounts that have been established in a persons name & SSN.

I have spoken with AT&T after viewing my credit report and seeing I had a debt in collection. I called the collection agency and AT&T both and this was the # I was given.

So long story short, 866-718-2011  & 800-438-5678 are valid AT&T Fraud Dept. number. I'm not sure why anyone is posting that it is a fraud.

Working in a call center, if at anytime you question the telephone # on any document you receive, go to the companies official website, call the customer service # listed and get transferred. It may take 20 minutes longer, but I'd rather 20 minutes longer than months of fighting a fraudulent charge.

AT&T Global Fraud Management Center: 1-800-438-5678
Handles existing accounts that may be set up fraudulently. Identify/stop fraud in progress.

AT&T (TOI) Theift of Idenity Center: 1-866-718-2011
Handles accounts that have been established in a persons name & SSN.

I have spoken with AT&T after viewing my credit report and seeing I had a debt in collection. I called the collection agency and AT&T both and this was the # I was given.

So long story short, 866-718-2011  & 800-438-5678 are valid AT&T Fraud Dept. number. I'm not sure why anyone is posting that it is a fraud.

Working in a call center, if at anytime you question the telephone # on any document you receive, go to the companies official website, call the customer service # listed and get transferred. It may take 20 minutes longer, but I'd rather 20 minutes longer than months of fighting a fraudulent charge.

The reason "they" r still at it is because it is AT&Ts Corporate Fraud Center.  It is not a phishing scam u moron

Hey, just wait and when ur phone gets cut then u know it is real

Dumbass It is AT&Ts fraud line

AT&T Global Fraud Management Center: 1-800-438-5678
Handles existing accounts that may be set up fraudulently. Identify/stop fraud in progress.

AT&T (TOI) Theift of Idenity Center: 1-866-718-2011
Handles accounts that have been established in a persons name & SSN.

It is not an AT&T fraud Hotline. It is a phishing scam. I am on the phone with the real AT&T now to get this cleared up.

Here it is Feb 2010 and I got a letter just like the ones in the string above.  I too was suspicious and suspect a fraud.  I contacted AT&T. I'm still waiting to hear back from AT&T about this letter. BTW my letter said someone from L.A. was trying to open an account in my name.

I fell for this phishing scam back in Dec 09.  Today I received two more letters, but this time, it just says, I had opened accounts in Oakland, CA, and if I didn't authorize the new service to call 1-866-718-2011, otherwise disregard the letter.

The number rang through to a so-called, "AT&T Identity Center"
It had an official sounding options menu but without an operator option.  When I don't select any option, it hung up almost immediately.