315-724-4022
NY, US
Shell Bush
Shell Bush
2014-06-20 17:04:55
Unknown
While some of these calls may indeed be scammers who are spoofing BoA's support number, not all of them are. This is what makes it so confusing for people and why the scammers continue doing it; they are banking on people believing they got a legit call.

BUT - BoA will not ask for your private info like the scammers will, and at any rate you should tell them you will check your account to verify and call them back. BoA will be cool with that, but the scammers will try to scare you into thinking immediate action is required.

I was just called by this number today, and it left a message to remind me to activate my new debit card (ironically because of a data breach on BoA's servers) and I knew this was real because I did get a new card in the mail.

I work in IT and see these kinds of scams all the time. It is called social engineering; they are trying to fool you into feeling secure by using numbers and language close to what the actual company would use but bottom line is: TRUST NO ONE ON THE PHONE WHO IS NOT FAMILY OR FRIEND. CHECK IT OUT ON YOUR OWN BEFORE GIVING OUT ANY INFO.
TN
TN
2014-06-17 16:30:14
Unknown
Recieved a call from 315-724-4022 & the message stated "Overseas call & they will accept the charges".  No further details were provided.
loandoctor
loandoctor
2014-06-13 17:14:30
Unknown
I have now received 3 calls from this # to my cell phone and yes they said they are an overseas operator with a collect call.  I hung up immediately so they could not charge my cell carrier for some amount.  This is a scam and no one should accept this call.  There are countries with gov owned cell companies who will bill you and pay their customer for this type of call.  It is hard to dispute this charge as well once you accept the charges.  100% Scam and stay away.  Not a bank.
JHamilton
JHamilton
2014-06-10 15:52:50
Unknown
How dare these scammers call me, then automatedly(?) ask ME what account I was calling about!!  What kind of cheap bulls??£ IS this?
Eponymous
Eponymous
2014-06-10 15:49:35
Unknown
Is this EVER a bold scam!! They actually will put someone on the phone to ask you for your SS and/or bank acct. number! After giving them totally bogus access numbers!!! It is NOT Bank of America. 100% positively not!
Annie
Annie
2014-06-07 19:10:58
Unknown
I just got off the phone with a Bank of America rep after dialing the number on the back of my bank card. They said there was unusual activity on my account and after I did verify I asked her about this number and she said it does belong to boa still and is very much an active number. Not a scam.
Anon
Anon
2014-06-03 20:06:50
Unknown
I got a call from that number on Sunday. I assumed it was a fraud.  I get too many of them anymore.

I just now ran a google search and confirmed the fraud.

No surprise, really. Bank of America does not have my phone number, so how could they call me?
G Williams
G Williams
2014-06-01 14:24:17
Unknown
This is the number on the back of my BofA ATM card. It is not a fraud.
Mercfan
Mercfan
2014-05-30 13:05:24
Unknown
Right, Utica is where their Fraud office is located. This is NOT a scam.  I received a Text message, phone call (from this number) and email about recent activity they wanted to verify to make sure someone else wasn't using my card.  Instead of calling this number back, I called the 800 number on the back of my card and they immediately transferred me to their Fraud Dept.   They didn't ask for my Social Security number (they only store the last 4 digits of this anyway).  Thye asked for the keyword I set up on the account and my driver's license number to verify it was me.

They read back 3 transaction I placed yesterday and unlocked my card after I confirmed them.
Mercfan
Mercfan
2014-05-30 13:04:17
Unknown
Is it possible that you were recently assigned the phone number they called?  They could have been reaching another customer if they switched phone numbers and you just received that number recently.  It certainly is not a scam.
Mercfan
Mercfan
2014-05-30 13:02:17
Unknown
This is NOT a scam.  I received a Text message, phone call and email about recent activity they wanted to verify to make sure someone else wasn't using my card.  Instead of calling this number back, I called the 800 number on the back of my card and they immediately transferred me to their Fraud Dept.   They didn't ask for my Social Security number (they only store the last 4 digits of this anyway).  Thye asked for the keyword I set up on the account and my driver's license number to verify it was me.

They read back 3 transaction I placed yesterday and unlocked my card after I confirmed them.
el
el
2014-05-29 07:27:28
Unknown
I disagree with Char, etc. because I don't bank with BOA, I don't have a  card with them so why are they calling me & telling me my card has been compromised, etc.  I hung up.
Tom
Tom
2014-05-27 16:16:42
Unknown
This is also quite valid but even if the number was spoofed, the same number is listed at the very bottom of the BofA card. "From Outside the US call collect at 315.724.4022". That being said, I'm not disagreeing with you anon.
anon
anon
2014-05-27 14:55:49
Unknown
The point being, people should not trust a phone call - they should call the number on the back of their card since there are obviously scammers spoofing numbers here.
Tom
Tom
2014-05-27 14:43:39
Event Reminder
Wow... all this back and forth nonsense on whether this is a scam or not. To be honest, it is not a scam. Yes, you do receive a phone call from the 315-724-4022 number. After a period of a minute or so, an automated voicemail is left. The voicemail states that it is BofA notifying you of unusual activity on your ATM Debit Card with the last 4 digits.

It then asks you to call their fraud department at 877-248-6276 (which is a message retrieval service offered by BofA and is also backed up by a text message you receive as well) by a specific date and use a specific alert message number. I since checked my BofA account to verify this and it was plastered RIGHT ON THE PAGE:

We've placed a restriction on a card associated with this account due to some unusual activity.  
ATM/Debit card XXXX
Please contact us at 1.877.833.5617

The second number connects you to their fraud department. This is all valid.
Lala
Lala
2014-05-27 01:43:00
Unknown
I think you are one of them who wants fraud the people with this bussines
Steve h.
Steve h.
2014-05-23 18:40:07
Unknown
Sorry dear but you are wrong!!  I just talked to a guy that answered the call i made to that number and he said he was in Mexico. RED FLAG #1, And they don't call you from that number at all RED FLAG #2, And BOA no longer has that number , it has been discontinued, RED FLAG #3. BOA will turn your card off then you have to call them to get it back on, THEY DON"T CALL YOU!!!! And I talked to BOA( the real one) and they said it is so new of a scam that they haven't heard about it yet!!!. So Sorry, you need to check out work a little better..
Steve H.
Steve H.
2014-05-23 18:30:34
SMS
This is such a big scam that even the Abuse Department at Bank of America didn't know about it yet!! It is totally fake and the number does not belong to BOA... The people are in Mexico and getting all your info to use later!! Call them and use a fake number and you will still get through. I talked to Daniel but no last name and no address. He said its against the rules!! Its because he's fake!!!! I talked to the Abuse line at BOA and they confirmed it is FAKE and the number don't belong to them any more. Sure hope BOA fixes this before it gets out of control !!
steve holt
steve holt
2014-05-23 18:24:15
Unknown
this is such a big scam that even the abuse department didn't know about it yet!! It is totally fake and the number does not belong to BOA... The people are in Mexico and getting all your info to use later!! Call them and use a fake number and you will still get through. I talked to Daniel but no last name and no address. He said its against the rules!! Its because he's fake!!!!
Pavan
Pavan
2014-05-22 22:29:34
Unknown
My debit card was hacked, and was used for various transactions. And then called the number up on BOFA account concerning fraudulent activities reporting, cancelled those transactions, and cancelled my card and got a temporary card. But the next day, i started getting call and voicemail from 315-724-4022 as posted above asking personal information .And I checked with Bank of America officials, and confirmed that its not from Bank of America(I have a transcript of their confirmation) .Please be careful while you give out critical info on call. Thanks
Will
Will
2014-05-20 22:27:12
Unknown
I work for Bank of America and this is our fraud department calling to verify suspicious activity on your card which they have been monitoring. They are basically seeing if it is you specifically conducting these transactions. BTW @Jenny... They are not calling from overseas collect. It's them saying that "IF THIS IS an operator calling from overseas that BofA will 'yes' cover the collect call charges." The bank will eat the cost of the collect call just to protect their customers.

Also if you try to call the number back it will direct you to the general customer service number which you can find on the back of your debit card. I laugh when I have customers come to me saying that they have been receiving fraud calls from the number 315.724.4022 and that it's suspicious. It's ironic because it's YOUR transactions that have been suspicious that the bank is trying to verify.

These calls should be coming from Utica, NY, USA

If you call the number on the back of Bank of America debit card, they will confirm the number is legit and simultaneously, indirectly confirm that you are all conspiracy theorists.

I reiterate, call the number on the back of your Bank of America debit card or go into the local branch to confirm that this is in fact the real 'Debit Card Customer Protection Department' from Bank of America.
Will @Jenny
Will @Jenny
2014-05-20 22:20:26
Unknown
I work for Bank of America and this is our fraud department calling to verify suspicious activity on your card which they have been monitoring. They are basically seeing if it is you specifically conducting these transactions. BTW @Jenny... They are not calling from overseas collect. It's them saying that "IF THIS IS an operator calling from overseas that BofA will 'yes' cover the collect call charges." The bank will eat the cost of the collect call just to protect their customers.

Also if you try to call the number back it will direct you to the general customer service number which you can find on the back of your debit card. I laugh when I have customers come to me saying that they have been receiving fraud calls from the number 315.724.4022 and that it's suspicious. It's ironic because it's YOUR transactions that have been suspicious that the bank is trying to verify.

These calls should be coming from Utica, NY, USA
Lynn
Lynn
2014-05-20 19:55:02
Unknown
Also, as I read a post above, my caller ID shows Bank, of America with the comma after Bank, which is incorrect.
Lynn
Lynn
2014-05-20 19:50:44
Unknown
It has to be a scam. I've been getting calls on my home phone for two weeks from BOA at 315-724-4022. I have never had a BOA card and I have never done business with BOA. They aren't calling for someone who might have previously had my phone number because I've had this number for 13 years.

I have received calls from BOA in the past and answered one. The person with a middle eastern accent told me my husband's BOA card had a $300.00 balance on it and they wanted me to pay it immediately. I was asked for my husband's SS#. Of course, I don't give personal info out so I asked the caller to give me the SS# they were calling about. He told me he couldn't give me that info and attempted to cite privacy laws and tried to tell me that by law I had to give him the info he was asking for or he would have my husband and me arrested. I told him he was a loser and no one in our household has ever used BOA and never will. He tried to tell me the man can have accounts and it's none of the wife's business. Well, yeah they can, but mine doesn't. I finally told this moron that I would believe him if he sued my husband for the money. Never heard another word from them.
Steve
Steve
2014-05-20 19:02:34
Unknown
This call is legitimate. BofA sent me new Debit cards because one of the places I used my debit card may have been compromised. This call simply notified me that they were sending me new cards and deactivating the old ones.
frank
frank
2014-05-20 17:30:15
Unknown
Absolute SCAM.  Got a call from 315-724-4022 saying my B of A card was breached.
I DON'T HAVE A B of A Credit Card !
Ilene B
Ilene B
2014-05-19 15:44:33
Unknown
First I got a text from them (855 number)  THEN a call (315 number),  and it was indeed B of A where I have 2 debit cards. I called them after I got the text which had a legit B of A phone number I recognize. No one asked for my SS. They stopped a $59 charge from overseas and cancelled my card. I am grateful, as I have had probs with this company before. I was actually pretty impressed B of A caught it.            It's possible those of you getting calls without B of A accounts etc, can be computer error, wrong number etc.  I'm a 54 year old woman living in Oregon who works on the garden not computer scams, plays in the forest not masterminding how to beat people out of their money and I think all these conspiracy theories just say you all need to get out of the house more!
js
js
2014-05-14 16:51:07
Unknown
It's not a scam -  unless they managed to hack into BofA's website and post the same alert on my account.  I received automated recording call, text message, and had the alert on my bank account website.  The gent I spoke with said that my debit card  is listed among those for a company who's financial transactions were compromised.  He couldn't tell me which company, as they are not given that information, but he did say that it could have been a vendor I shop with or a clearinghouse company used by a company a shop with.  He also said there are confirmed fraud activities on some of the compromised cards.  They are cancelling all cards potentially compromised and expediting new ones to their customers affected. Since he was able to cite transactions I made yesterday, that I was looking at listed on my bank account, I presume this is legit - but I guess I'll know for sure when I do or don't receive my new card tomorrow.
Alex
Alex
2014-05-14 15:37:35
Unknown
This definitely is not a scam. I received an email alert, text alert, and phone call from BofA and there definitely was fraudulent activity on my debit card. I logged into my account to check. The person I spoke to on the phone (from this number) had access to my account transactions and everything. They only ask for your drivers license number to verify your identity. If you are getting this call and you are not a BofA member then you probably have someone's old and recycled phone number or its just an error.
dcRaleigh
dcRaleigh
2014-05-13 16:36:08
Unknown
I received a call on my cell phone from an unknown number today and this time I did not answer, but Google'd the caller's number ( Utica, NY) to find all these complaints from so many recipients, getting different types of calls from this same phone number (315-724-4022). Just a week ago I picked up a call and a recorded message started telling me" Your MasterCard has been Frozen and you will need to" .... I quickly hung up the phone suspecting Fraud and checked All of my accounts for suspicious activity...
Thank GOD there was none and I have changed my passwords on All of my accounts.
LOOSERS!!!!
1-202-000-1111 1-773-945-5517 1-205-208-5519
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