Having heard from these scammers before and mostly ignored them, this time I had some fun.  Each time he said something I laughed as if his statement was a punchline of a funny joke.  Over the course of the short conversation I explained once, that I thought it was funny that he thought he could tell me anything about my computer.  I kept laughing and he eventually hung up.

scam call, didn't pick up

KILL THEM ALL HAVE SOMETHING LIKE THE X-FILES RESTRAIN THEM KEEP THERE EYES OPEN AND LET THEM WATCH THE COMPUTER TILL THEY DIE

j'ai recu   un appel   du  518-399-9911    comment  faire  pour   ne pas  etre  harceller    ...  merci

F*** YOU................
SON OF A BI***....................

F*** YOU................
SON OF A BI***............................

Called at 12:30 AM, I wish I had my whistle on me because it would have gone in his ear.  Started saying something about Windows and I hung up.  Call registered as "payphone".  Two minutes later a number from IL called and said "goodbye". 630529-5537

These goofs called me and were rude and stupid to the point that their lies were easily seen thru. In case I was hacked I called my network provider and had the "Network or Gateway" password changed. My provider told me that was a smart thing to do and I was secured again, especially since I had already changed the admin. password on my PC. In their lies the price must have changed at least ten times. And then I ran a full scan with my Norton package; no viruses were found. Just in case I look up in program files any files that were created on that date and deleted them.
So if they say you've been hacked; have your provider change the "Gateway password and change your admin. password". I never do on-line banking as I still do not trust computer security, especially since working with computers for 34 years.

I would try to get to another computer and access all of my online accounts and change the passwords. I would also run anti-virus and anti-adware programs.  I would also consider taking my computer to a reputable computer shop to see if they could remove any malware, trojans, viruses, etc. if I wasn't sure I got it all.  And then I would no longer store passwords in a file on my computer.  Good luck.  Oh - you can contact your local police and they will either help you with the legal ramifications (like identity theft) or the state attorney general's office.

so ive let these ppl have access to my computer not knowing it was a scam what do i do now

Just so you know I too fell for the scam, I contacted Microsoft support and we ran a scan and there was no damage done.

The man quickly hung up after I told him I would not purchase, and he was going to enter his info in to note pad, then he closed it and then opened my pictures up and tried to go through them, I closed it and then he started to open pictures I had saved to my desktop. I then shut down my computer and he lost access to my computer. SCARY! I feel so stupid and VIOLATED!

k 24 1//2 mins... and i got him to agree to call me back. I'm going to do the exact same thing. hahahah.... and it is fastheal.net lol!

hahaha... as I type this, i have one of these guys on hold- well, he can hear me typing, but i want to see just how long they'll wait for me to hang up on them. :D I'm totally buying into this too!! LOL! he's got me on mute (you tell tell by the silence) and every few minutes i 'pick up' and ask if they're still there, then put them back 'on hold' hahahha.... loving this. :D

I experienced exactly what you have described, and I did let him in using "showmypc" as he directed. He even left notes on the Notepad, with his telephone number, his name, employee i.d. and email address, saved on my desktop. Then he showed the cost for 1-yr., 2-yr., 3-yr., and Lifetime Service Plan and proceeded to close me for one of them. I resisted, despite him showing me on a website he represented that there was a full refund policy, etc. However, I responded that since he had provided all his contact details, I could call him back on Monday (Yes, it was late Saturday morning that he called) after I first checked with my IT consultant. Then I hung up/

This is what is shown in the Notepad:
Help Desk Number: 4169153536 / 01180050044600
Name:  Rick Liao
Employee I.D.:  1339
Email us at: support@fastheal.net

I have not called any of these numbers yet - I'm afraid to.

Can you please tell me what to do since I let him enter my computer. I do have online banking information, credit cards information and passwords stored in Outlook Contacts. Are these all at risk, and what should I do? I'm 72-yrs old and retired.
Please reply as soon as possible. My direct email is "pat@gillplan.com".

This message has been sent on my MacBook computer - but the sensitive info is also stored in my PC running XP Professional.

Pat

The key question here is if you let them into your computer, as I stupidly did, is any personal information at risk and if yes, what do you do about it?

I just moved into this house that has a satellite connection included and they asked for the owner.  I explained it was not me and well.. to move on, he wanted money and told me I could afford it!   He also told me that it was all to do with my IP address and that it could never be removed or changed and that I was hacked.  Even if I bought a new computer and connected it only to a new server I would still have the same problem.  LOL  Man this guy wouldn't give up.. just kept saying it will always be a problem no matter what, so I had to buy the Window's based fix, even if I bought a MAC LMAO.  In the end I told him he was full of s*** and I wasn't buying anything from him!

There must a way to prosecute these thugs. Hope I can find some way of doing to them.

be alert folks!!!

Below is a copy n paste from another forum explaining the scam:-

I get these phone calls about one a week. Last time, I was ready for them: I had a machine set up with a clean XP installation, so I played dumb to see what they would do.

They pose as "Windows Support Centre", or suchlike, and say that they've been receiving reports from your computer that there's a problem. You'll probably be asked how old the machine is - however old it is, seemingly, you'll be told that the warranty on your Windows software has expired, or that you should have taken one out when you bought it. Then, you'll be talked though opening something called the Event Viewer, and shown a screen that contains a number of warnings and errors. They will tell you that this is serious, even to the extent that it's causing problems that might force your ISP to cut your connection and/or inform the police.

Let's stop here and make two points:

1. There may well be something called a "Windows warranty". However, I have been a Microsoft Partner for nearly a decade, and I've never heard of such a thing. I think we can assume that if such a thing existed, Microsoft would be sending me lots of information on how I can make money selling it. They haven't, because there isn't.

2. I've never seen an Event Viewer that didn't have warnings and errors, and I've been a Microsoft Certified Systems Engineer since 1999. Its function is to keep a record of everything that happens to the operating system so that people like me can find out what's happening if something has gone wrong. Most of the time, though, there's nothing to be alarmed about - in my case, most of the warnings were due to a printer not being found on the network because I'd switched it off.

OK, so the next stage is that you get passed to the "Technical Department". This is where it got interesting: I was told that a six digit support number was being generated so that my problem could be resolved, and I was directed to a website called logmein123, where I could enter this number. Now, this is a common tool used by people like me to fix machines over the network - clients call me with a problem, I can connect to the machine and show them what to do without having to leave my office. In this case, they were going to "fix" my machine. So I let them in. At this point, we will pause for a warning:

WARNING: DO NOT TRY THIS AT HOME ON YOUR MACHINE. I WAS GIVING THIS GUY COMPLETE ACCESS TO MY COMPUTER. HE COULD DO ANYTHING HE LIKED, TRANSFER FILES TO INSPECT AT LEISURE, ETC. I WAS USING A MACHINE WITH NOTHING ON IT BUT THE OPERATING SYSTEM. REPEAT: DO NOT LET ANYONE YOU DO NOT KNOW AND TRUST ONTO YOUR SYSTEM IN THIS WAY.

The first thing was that as soon as he connected, I could see the IP address he was connecting from, and I was able to trace this back to a company name, and trace the company back to its offices in Mumbai. While I was doing this (on another machine), I was watching a rather nasty piece of software being uploaded to my machine and installed. A bit of fiddling around, and I was asked to try running a few programs. Lo and behold, they all crashed with frightening looking error messages - remember, this was a machine that was working perfectly a few minutes before. This was explained as a consequence of the problems that I was having before, and that the diagnostic program they were running was now blocking programs that could get me into trouble.

This was the point at which I was asked for money - they started at £100 to fix the problem I already had, with an additional £80 for a simple one year warranty to protect me in the future, or if I preferred, I could give them £299 for an all-in package including fix, anti-virus software and a five year warranty. Visa and Mastercard accepted. If I didn't want to go ahead, then I wouldn't be able to do anything with it until it was fixed.

At this point I let him know what I was doing, complete with telling him the name and address of the company he was working for. I expected him to hang up on me, but he decided to argue with me, at one point telling me that I wasn't an MCSE and I didn't know what I was talking about. In the end, I just told him that if he had been in this country, he could expect to be arrested, and hung up on him.

So, in summary, I wasted my time in this way so you don't have to. If these pirates call you, don't say a word. Just put the phone down.

LOL !!!! Person who's english as his second language wasn't very good, told me he was Microsoft calling to tell me my computer was infected by hackers and proceeded to instruct me on how to access my email. He got frustrated with my inability to follow his simple directions. I asked him for his email address and he swore at me, then hung up ! Yeehew ! Better luck next time loooosah !!!

They are a scam anti-virus site:  http://www.fastheal.net/contact.php

Whether or not Fast Heal is a real anti-virus... no idea.

They also call from 416-915-3536 if you are in the Toronto Canada area. They must have messed up and used this NY number the second time they called.

If you DO manage to get a phone number to call them back, they answer with a heavy Indian accent "Hello" then when you tell them you are calling back for help with your computer he says "um i mean Windows Tech Support please hold"  *then you hear a kid crying in the background and the guy covering the phone with his hand, shouting to many people in some other language (probably to quiet down)  Then a woman comes on and directs you to the fast heal website to buy their product. Their story is that you have a virus and going to the website and buying their product will fix it.

MORE INFO HERE:
http://www.guardian.co.uk/world/2010/jul/18/phone-scam-india-call-centres

its a scam

I have no idea who they are, they refuse to leave a message on voice mail.