When I answered they hung up!

phone rang, hung up before I answered....tried calling them, and got

a message that it is a disconnected #

I was able to reach Numark Industries with no wait. I called @ 8:53 AM EDT. I stayed on the line for a Customer Service Rep and she answered immediately. I ordered a replacement canopy for the Garden Treasures Living 10'x10' beige steel gazebo, Item# 013277. They do charge for both upper & lower sections separately ($79.94 for both). I needed jus' the lower section. It is $69.99 + S&H = $79.33. However, it is on backorder for 6-8 weeks. CC will be charged when shipped (via FedEx).

I just got in touch with them, I left my phone on speaker and went about my business. After a 1/2 hour wait Chandra finnaly answered. She was polite and I got my replacement part for a office chair under warranty but the shipping cost me $16.35 for a small plastic piece. HMMMMM I wonder how much the piece cost LOL. Anyhow have paitience its a 800 number so just put it on speaker and surf the web or something.

were ever able to find them? i sespect it was for a gazebo, which i have as well

so how did you get in touch with the company?

I was given this number by Lowes as a contact number for Newmark Industries every time I called a message said "we apologize for the delay all agents are assisting other customers please try your call again."  and then it hangs up, MOST FRUSTRATING