I received a fax from this company about some bogus "Employee Vacation".  Of course, there is no company name or any identifying info in the FAX.  I cancelled my number, which irks me bacause I'm using my phone, plus they are using my FAX and my paper and my ink!

So I called this number for "reservations" to voice my complaint and to talk to a live person.  The gal wouldn't identify the company and when I complained about this FAX - she HUNG UP ON ME!

I also received a fax from this anonymous company in memo format stating it was from our company's HR Department.  I called the 1-800 number and asked them to provide me with the name of the person in our HR Department that approved them to send the fax about the "Employee Vacation."  The rude "reservation specialist" ignored my question and asked for my fax number.  After providing the number to him, I asked the question again.  He promptly hung up on me...BEWARE of this vacation scam!

Received a fax advertisement from this number.

any luck yet. because I still cant get through

I fell victim to this scam; and I just found out about this from my wife.
I was planning too vacation in Mexico upon my return from Iraq, and this company scammed my out of $800

Were you able to find out something about CHOOSECANCUN.COM
I paid $800 and I,M trying to book our vacation now but all 800# are busy.

All the names in this letter are correct.  I wrote down every single detail when I spoke with this awful company.  The only name I am not 100% on is the salesman?s name.  But I am almost positive his name was Reynaldo.  I understand this is lengthy, but this is exactly what happened word for word, maybe this will help someone out there who is going through what we are going through?

This started sometime late December?..

I booked a vacation with them last year.  I received a fax through my work and we were looking to go on a vacation to Playa Del Carmen.  It looked legit and it seemed like it would be okay considering the fact that it came to my workplace.  I thought it was something my managers did when they all went on these vacations.  What a joke?.

The salesman's name was Reynaldo.  I specifically asked him how nice the hotels were.  He told me they were all "5 star" hotels.  He also told me that he had one package left and that all the hotels had availability to book.  He also stated that the deals all closed at 10:00 that night.  It was almost 9:00pm and I didn't have my laptop with me so I couldn't look up the resorts.  Like a complete idiot I fell for his selling tactics.  We had to go in August because of my Fiancés job so I asked him if there were any extra fees to go in August.  I also asked him if there were any other fees that I needed to know about.  OF COURSE his answer was no.  After I asked my questions he transferred me to Customer Service.  

When I got on the line with her I asked her the same exact questions.  When I was done, she read the contract.  In the contract, they try to make you agree to the fact that you are 21.  We are not 21 and I told her that twice.  She told me that it didn't matter that I just had to agree to it.  I told her no and after about 5 minutes of arguing she changed it to 18 or older.  So after that, she read the contract again, changed it BACK to 21 and tries to get me agree to it again.  Once more I make her change it.  Finally we were done with the contract.  


Now this is where everything gets even better.....   The next day I called the booking department and spoke with Nakita.  She lets me know that there was only one hotel available?..  (Miraculously all 15 hotels booked up overnight.)  I look up the hotel and I there is no way in hell I would ever stay there.  The reviews were ghastly.  Roaches, rude associates, thieving associates....  the list goes on and on.  So I called her back and told her no way.  Conveniently enough, she said they had an opening for another hotel.  Now it wasn't horrendous so we decided it would be okay for what we were paying.  She then lets me know that it will be an extra $200.00 per person to go in August (Peak Season Fee), AS WELL as $100.00 per person for hotel taxes.....  

I automatically think that this is something that needs to be dealt with through Reynaldo.  I get off the line with her and call him back.  I confronted him about the hotel ratings and told him he lied to me.  He said ?we do not base our hotels upon ?star ratings? so I do not know how I would have told you that. That is something that the Internet does, not us.?  After I listened to his quips and smart remarks for about ten minutes I asked to speak with his supervisor.  He said that he is busy and took my name and number.  Reynaldo said that he would call me back that day.  He never called so I called back.  Reynaldo wasn?t there and no one else knew what I was talking about so I left 5 messages over the course of about a week and a half.  Finally I called back one day and Reynaldo was there.  He put me on the line with his manager Rafael.  Rafael tells me that I verbally signed a contract and couldn't get a refund.  Then he rudely hung up on me.  I called back, got a different associate and asked for Rafael once more.  She states that "Rafael hasn't worked here in almost a year."  Renaldo didn't even transfer me to a manager! He transferred me to another associate who acted as manager.

I called back to speak with Nakita.  You could tell that she didn't agree either and was very apologetic but was not budging on changing any prices.  I asked to speak with her manager.  She put me on the line with Orlando.  I explained my situation to him and the first words out of his mouth were:

Orlando:  You verbally signed a contract.  We do not offer refunds of any kind.  This was all explained to you in your contract."

Me:  I specifically asked my salesman about extra hidden fees and if there were any fees to go in August.  I ALSO asked him how nice the hotels were and he LIED to me about everything!

Orlando:  Well that?s a salesman for you.

Me:  Yes, that?s your salesman and your responsible.

Orlando:  We are not responsible for them.  We are a separate company, we just do the booking for them.  We can listen to the contract again if you'd like.

So we both sit on the line and listen to the contract.  Conveniently enough, the recording started right AFTER I asked all my questions.  It was a joke.  When I was transferred to customer service, the first thing the associate said was that our conversation was being recorded.  To any sensible person that statement means that ANYTHING that is spoken is being recorded.  Not things that are spoken ten minutes down the road.

Now I express my feelings about this situation in a necessary manner and Orlando agrees to discount $300.00 worth of Peak Season Fees and $100.00 worth of hotel taxes.  So now on top of the $700.00 we still have to pay an extra $200.00. He also set up arrangements for us to be picked up and dropped off at the airport.  

Nakita books us a vacation for the first of August.  We confirm our dates and she said we should receive an email in the next couple of days to sign and fax back.  I told her that I needed to make sure that we were going those days because he has to let his job know 3 months in advance for his vacation.  She promise me that no matter what, we had reservations for those days and nothing could change that.  She read us off the information one last time, everything was correct so we were finally satisfied (for the situation we were in).  She said she would e-mail us a form to fill out and fax back?.

It had been three days and we still hadn?t received the form so I called her back and she said she?d send it again.  After repeating this dance for a couple of days we finally received it.  It was fantastic! The form was asking us to sign and agree that we were 21 years of age.  I called to speak with Orlando.  This time, he had the audacity to tell me that I agreed that we were 21 in the contract!   I told him he better listen to it again.  (That was a great feeling by the way; finally something that his rehearsed dialogue didn?t cover.)  He finally told me he would e-mail me a corrected form.  We received the form the next day.  Nothing was changed, every thing was exactly the same word for word.  I called back, he was on the phone with another customer.  I left a message.  Nakita said he would call me right back.  I called back an hour later and Nakita said that he was still on the phone.  He never called back.  I can almost guarantee that he was trying to find a way around sending me a form that said we were 18 or older.   About a week later he sends me a form that does state that we were both 18 or older.  We sign it and fax it in.  (It also stated that they could charge $700.00 to our bank card for the vacation, but that was correct so there wasn?t any problem there.)

Nakita calls me about a week later and said that we needed to send the other form in?  I told her we never received a second form and she e-mails it to me immediately.  It states that we agree to go on the dates we agreed upon and that they could charge our card $600.00 for peak season fees and hotel taxes (Instead of the agreed amount, $200.00).  It also say?s nothing about the transportation he promised us to and from the airport.  So once again I am back on the phone with Orlando, who by now seems to be avoiding us completely.  About mid February we receive a form that is correct and we sign and fax it in.  We called Nakita for one last conversation to make sure everything was received correctly and there were no other forms to sign.  She said we were good to go and it was safe to book our flights.  She said she had faxed our information to the hotel.

We booked our flights, took off work for those particular dates?.. We felt we were finally finished with all the nonsense?.

I had absolutely no faith in this company so I decided to call and check up on our reservations in mid April.  I asked for Nakita and she no longer works there, so I asked to speak with whoever was working on my account.  Evidently when she walked out, no one took over her accounts and they were just sitting there wasting away.  The confirmation number the hotel sent back was never properly responded to and they eventually gave away our reservations.  I spoke with a girl names DaShae.  I asked her to take over my account and she agreed.  She said she would re-book it and call us back.  Surprisingly enough it didn?t happen.  The company never called me back and when I finally got a hold of Orlando he told me that the hotels were all booked up and no one had any openings for the days we wanted to go.  He suggested we switch days.  I told him we didn?t have a choice that we had to go on those days because of our flights and vacation days at work.  He said it wasn?t his problem and we were being unreasonable and hard to work with.  I told him we wanted our money back and he said there was no way possible.  I fought with them for about a month and a half and eventually he gave up.


He transferred me to a lady named Carmen.  I explained everything once more and she said that she could give me my money back. She said she would put the money  in my account no later than ninety days.  I asked her to fax over a statement that said she would refund us our payments.  She agreed and said she would fax it to us immediately.  Of course it didn?t happen and I argued with her for about a month.  Finally she said that she couldn?t send me a statement like that but she promised to put the money back in our account ninety BUSINESS days from that day.  Not only did she push it back another thirty days, she also told me it would be business days now.  I told her it needed to be sixty days because she originally told me that about a month prior.  In the end I agreed to ninety business days?

So here we are, January of 2009 and I am still trying to get my $900.00 back from them.

I paid for a vacation about six months ago. I cannot seem to reach anyone reguarding my the vacation package. what do I do now!

This is a total scam..I lost well over $900. dollars! And now I can't reach anyone of course on their 800 numbers it just says all lines busy call back later! DO NOT USE CHOOSECANCUN.COM it doesn't exsist I sadly learned later.

I also booked a vacation and now I read all this negative stuff.  They said not to buy airline tickets until a confirmation is received.  Was everything legit?  Did you have any problems?

I got the same same fax, multiple times.  They are changing 800 numbers frequently and hard to pin down.  I have complained to the Do Not Call website,but doubt anything will be done.  Our Govt does not really care that much.

Thank you for informing us. Two weeks ago I found the  same memo from human resources at my work. I've made reservation and paid $1596 for 4(each$361). They lied. How can i get refund? Please help me!

Did you really have a good vacation because I fell for it and am now worried sick that I have been scammed! Please help with any info you can give me.  Thank you!

I booked a wonderful vacation through choosecancun.com.Me and my wife had the best vacation we had in a very long time at an incredible price.I would recommend them to anyone who wants an affordable vacation.Their fax is misleading,but they are a real company.

Good for you. I did the same thing. peace.

Memo
All Corporate Employees
Human Resources Dept
Empolyee Vacation Time
Reply to 1-800-723-5704

Same memo different phone number  don't be fooled.

We get faxes about once a week from these people, and each time I call the tollfree number to stop sending.  Still, they keep coming.

whether this is ther fax number or not. I pulled this lil stunt. i do it to all the tela faxers should i be able to get there fax. get there fax then write your complaints, Fu%@ Yous, I know where you lives yada yada yada so on and so forth. then fax it in a loop. to do this you will need three to four pages. lay them all down end to end then tape them together. make sure you tape both sides the whole lengh so you dont get a paper jam. then write your message. i my self put a cover page then a blank page then some kind of formal intro then my FU@# YOUS. to make it formal and all. put the paper in your fax and start it. make sure you have tape ready to tape the end and beginning to gether. after the first page is threw tape the last page to the end of it. then sit back and enjoy the fire and forget fax you just sent. it will just keep looping over and over and over till you shut it off or they disconnect. they use up all our paper i figure i would return the fav. well yall hope you enjoy this lil tid bit of info. the fax that follows i believe is the correct fax for that cancun 1-800-724-4107 #. if its not well sorry to the pore saps that got that 2 hour long fax bomb. lol got their fax

# 661-250-7995

Enjoy and fire and forget responsibly! HA

My husband got this fax at the office, he works for the State of Utah. I called the number and the guy told me first they were sold out, when I told him we just had received the fax yesterday he said: "ok I think I still have some", he gave me an incredible price for 6 nights, 2 adults, 4 children...he didn't even asked for my dates of travel, that made me suspicious, he kept asking for my credit car number. I told him I would call him back, he said: "no you cannot disconnect this call!". I hung up on him. It's a scam...beware!!

THIS IS SUCH A WASTE.  IT SEEMS JUVENILE, BUT  HOW  ABOUT WE ALL
CALL  THEM  BACK--
DO THE "STAR" 67  ON YOUR PHONE  OR THEY WILL  JUST HANG UP--

ANYWAY--- LET'S  ALL CALL THEM  WHEN  WE THINK ABOUT IT  AND  WE  ALL
ASK  FOR " GOOBER ".  WHO KNOWS  THEY MAY HAVE A GOOBER !!!

WHY NOT ??

These guys are shady dealers and scammers and if you get a call from them file a 1088 Complaint with the FCC at https://esupport.fcc.gov/form1088/consumer.do and if you are on the National Do Not Call List, file a Complaint at https://www.donotcall.gov/default.aspx.

If the government gets enough complaints from you, we can put these guys out of business.

I got a fax and called it.  First person hung up when I asked who they were.
Second call, I ask for supervisor, the  girl said she was supervisor and
and  "what does you want ? ".

I thought, just  leave it alone.  But, these  folks annoy me, so  I called
back.  Third  guy said he would transfer me to super, if I would loose the
accent.  I do not apologize for  sounding like I was born and bred in
Texas. ( I do have advanced degrees  and do not  sit in a room  with these poor  souls  being a hemmoroid on society. ) ( sorry )

I liked the  previous writer's idea about keeping  their 800 line busy
with  calls  just  to have  fun. But like most of us I need to be doing
real  business. (So--maybe just  a couple of more calls ).

Next  operator  ended  up asking if I was an "idiot",  I got her to
ask  me  three  times  before  she "got it". ( sorry,  but it was too
much  fun.

I am  torn  between  feeling  anger at these  folks  or  just  sorry
for  them  and  their  parents.  I hope  their parents  do not know
what they do  for a living. Perhaps  they can be content  dreaming that
their  kids  are  piano players at the local cathouse  or  topless
dancers  or  drug dealers.

bye, rick

Memo
To: All Corporate Employees etc

Chus Cancum

This company is Travelcomm, industries aka cancunonsale, aka 21 other websites including the choosecancun.com.

Open up three tabs in your browser first entering www.yourcancunvacation.com, then the next browser put www.cancunonsale.com, and then put www.choosecancun.com.   Notice that these are all the same websites.  I was just in a dispute with them about $400 that they said was non refundable.  They lied to me and I finally got my money back by calling them repeatedly and recording the conversations with all of their lies.  They gave me fake addresses to send my written requests for refund.  What a bunch of jerks.

You must send them in writing your request for refund and you must do it within 30 days of purchasing the package.  Also, they have 5 days to send you the package, if you do not receive it in the 5 days then by florida law they must refund your money if you request it in writing within the 30 days of purchase.

You can find them on the bbb florida by typing in travelcomm.

Make the letter addressed to Miss Mary Marshall.

The address to send a CERTIFIED LETTER WITH RETURN RECEIPT is to:
Attn: Mary Marshall
P.O. Box 300039
Fern Park, FL  32730

This company is repeatedly breaking the law and they have in my case violated Section XI of the Florida Traveler and Seller Act and they have also violated section 227 of the communications act of 1934.  


Here is a link with a lot more info on this company

http://www.junkfax.org/fax/profiles/Travelcomm.htm

Here is a link to their company profile on the BBB
http://www.orlando.bbb.org/newsearch2.asp?ComID=07330024000572

It helps if you talk real softly just before you blow the whistle.

Responded to this fax sent to the office.  As I asked questions, they attempted to ask for personal information.  This is not from the Corporate office at NWA Airlink.  They also gave me a website, www.choosecancun.com.

Responded to this fax sent to the office.  As I asked questions, they attempted to ask for personal information.  This is not from the Corporate office at NWA Airlink.

Thank you - a rock through their car windows would be a good place to start.

800-724-4107

These scamming vermin are walking-talking, living-breathing, parasitic insects, and need to be exterminated off the face of the earth. Somebody please go to their office and spray them with a can of raid.

I CALLED THIS NUMBER AND ACTED LIKE I WAS INTERESTED IN THE VACATION.AFTER THE GUY GOT EXCITED,I TOLD HIM TO NOT SEND FAXES ANYMORE.HE BECAME VERY ANGRY AND TOLD ME TO GIVE HIM MY NUMBER.WHEN I REFUSED, HE SWORE AT ME AND HUNG UP.I CALLED BACK AND ANOTHER CLOWN ANSWERED.I ASKED FOR THE COMPANY NAME, THEN THE GUY PUT ME ON SPEAKER PHONE WITH THE PREVIOUS MORON AND THEY BEGAN TO TALK ALL KINDS OF CRAP INCLUDING CALLING ME A MOTHER F-----.HOW DID THEY KNOW
I KNEW THERE MOTHER? ANYHOW, I WILL LOCATE THESE RETARDS.