801-945-5000
UT, US
Tok
Tok
2014-06-27 21:21:37
Unknown
Received call saying they were from AmEx checking on application for a business Costco card I had applied for a few days ago.  They informed me that the card was approved and I would have it by next week.  After reading these posts I called AmEx using the number on the back of one of my cards - they verified the Utah number was theirs and everything is OK with the account.  They gave me the same last date for arrival that the caller from Utah did.  It appears to be legit.
Brittany
Brittany
2014-06-18 20:28:25
Unknown
I received a call from this number and a voicemail stating it was American Express. I do not have an American Express card nor have I ever applied for one, and the voicemail asked my dad, I assuming because his name is attached to my phone & phone number. Seems suspicious to me and know I am wondering if someone is trying to open an account in his name. I read the mixed reviews on this site about the call, but I think I'll follow-up directly with American Express.
Jennifer
Jennifer
2014-03-18 20:15:19
Unknown
I got a call from this number showing a caller ID of Gina Rodriguez. Didn't leave a message and no idea of who this person is. Need these calls to stop
Hassle
Hassle
2014-03-14 23:14:16
Unknown
I got called. I do have an Amex card through my bank.  They left a message to discuss recent transactions on my account.   I've looked at my recent activity and nothing suspicious is going on.  I did not even bother calling back or talking to them.  No doubt it is a scam!  My bank is very good at letting me know if there is suspicious activity.  Don't fall for it people!
Yogi Lim
Yogi Lim
2014-03-07 17:00:04
Unknown
This is a legit American Express numbers, they called and left me a voice mail.  Apparently, I complained to our state of Maryland regarding the practice of their business on American Express Reward cards that it is useless after the balance is less than a certain amount.  I asked if I could combine two cards remaining balance into one, they said non-transferable, then I asked if I could add some fund into the card, so I can use it for purchases, they said the card can't be added more fund.  Technically, any balance under $1 is forfeited because of most merchandise required a minimum purchase amount to run for the transaction.
Felix
Felix
2014-01-13 18:47:26
Unknown
Lady called claiming amex asked for my last 4 of social and my address.
I have her as she did mentioned the right card I applied and I googled the number showing it's Utah amex.
Then after the call. She approved my card application and I did received an email from amex saying that my card is approved and I was able to link back to amex.com registration so I suppose it's legit
Biggie
Biggie
2013-12-27 18:11:11
Unknown
I just received a call from this number to verify a transfer from my American Express savings account which I did indeed schedule online over the weekend. They called because it was the first transfer to a newly added account I previously set up.
danigirl
danigirl
2013-09-18 22:48:00
Unknown
We had an old Amex traveler's card that we didn't use up on our cruise a few years ago, and Amex discontinued them. We were told by Amex to call the number on the back and get an address to send the card number so they could send us a check for the balance on the card. Completely legit. They even left voice mail stating that this is what it was. I forgot that I sent the letter in to them last week to get my balance back.

Completely legit.
Badge714
Badge714
2013-09-08 15:27:29
Unknown
Because caller ID can say anything NEVER give out personal information on a call you did not make, no matter what. Say "Karen", what are you doing here? Why would you search for & post about, a phone number you think is good? How did you "just happen" to think today is a great day to post about this number on 800 notes? This is what makes "spot the Shill" so easy, because nobody who comes to 800 notes is happy about the call they got.
Fraud Buster
Fraud Buster
2013-09-08 15:23:58
Unknown
Looks like more B.S. from the fraudsters.  Don't believe any of it.
Fraud Buster
Fraud Buster
2013-09-08 15:21:28
Unknown
Looks like the shill for the scam is busy posting B.S. here.
Karen Vaughn
Karen Vaughn
2013-09-08 15:00:35
Unknown
I worked for American Express and 801 945 5000 is an AMEX phone number. As far as I know American Express is the only company who has numbers that begin. with 801-945-
msteek
msteek
2013-07-10 20:18:17
Unknown
801-945-5000 is a legitimate AMEX number. I was on the phone with them FOREVER after dialing the 800# on the back of my card trying to get transferred to the correct department for my issue, the representative came back on the line finally and told me they were having phone issues and to give her a number where she could reach me within the next few minutes. I gave her the number and 10 minutes later, she called back from that 801 number and asked for me. She did NOT however, ask for any of my personal information. She just called back to tell me that she confirmed AMEX was having phone issues and I should try to call back within the next 24-48 hours to have my issue resolved by using the number on the back of my card.
Richard V
Richard V
2013-06-23 02:47:47
Unknown
Rec'd call 6/21/2013. Didn't answer due to Caller ID = PRIVATE NAME and the  "5000" looked like a spoof.
Turned out my wife had applied for an AmEx card recently so the call was probably valid. Will answer if they call again, but not give any info out. They can mail us if they need to.

The number could be used by Spoofer's though. An LA Times article reports that Caller ID spoofing is on the rise. Shady companies who somehow know how to do it perform the task, for a fee, any name, any number.

It's against federal law to use spoofing for fraud but perfectly OK to use it, like to fool your friends. The charge to you would be a little over $10 for the service the article says.
Bill
Bill
2013-06-14 20:15:29
Unknown
After reading the above posts, let me add...

This call was wasn't a hoax.  I didn't give them any information (like SSN, etc.) and they didn't ask for it.
They told me they were asking about a transfer of $X to Y I made today and if that account was in my name.
And they asked about a second account at Z that I had linked to my American Express account and if that was in my name.

They told me X, Y, and Z which was information only American Express has.

Again, they asked me for no information other than to confirm my transfer request.

But if they did ask for information, I would have been suspicious and followed the above suggestions to call an known Amex number.
Bill
Bill
2013-06-14 20:07:48
Unknown
Caller ID showed "Unknown name"
They were calling to verify a money transfer I initiated earlier.
Not "unwanted", but I wish they would display their name.
Steve
Steve
2013-05-29 13:46:10
Unknown
Yes, it is AMEX. No, it is not a scam.

I did apply for an AMEX called a few days ago. They called and asked me to confirm the last 4 digits of my SSN and year of birth. They also mentioned that I had a fraud alert on my account (which is true, I put it on there myself). Then they told me I had been approved for my card and would receive it in 10 days or so.

It is a legit number. However, if you did NOT apply for an AMEX card, then I see how you could think it is a scam.
Urban Amish Boy
Urban Amish Boy
2013-05-28 16:53:24
Unknown
Purportedly calling about my American Express (I don't have one). Then they stated "it's your business American Express" (I just left working for this place). They asked for my date of birth and social security number. I asked for the name of the company they were calling about; they refused and stated that as soon as I gave them my DOB and SSN they could confirm. I told them that THEY called me and I refused to give any info. They then rang off.

SCAM!
801-945-5000
801-945-5000
2013-04-27 17:41:04
Unknown
Called AMEX customer service and claimed nothing shown regarding call from AMEX.
MinTX
MinTX
2013-03-21 21:42:09
Unknown
Two calls in a row from this number and no message left. It is AmEx, but I have not filled out a credit application with them nor do I have a credit card with the company.
Smith J.
Smith J.
2013-01-30 23:25:39
Unknown
n/a
mark
mark
2012-12-18 15:26:30
Unknown
its a scam and the scumbag ^^Jeremy^^ is a lying sack of shi#...... do not give out any information!!!!! When u get a call from these people tell them to Fuc# off and hang up!!!!!
Sam
Sam
2012-11-08 21:18:41
Unknown
This is a scam..  Says it was American Express ... guy with an Indian accent..   Call the real AMX ....Dont give them any info..  when in doubt call back with the number on the card
Bob
Bob
2012-09-06 18:16:21
Unknown
Just got the same type call purportedly from 801-945-5000, which is a legitimate Amex number. However,the caller idea read "Private Number." The woman had an Indian accent.. I made her spell her name, which was Manasvini (of course probably false). She knew my name and that I had recently done something about a credit card, but when she asked for the last four digits of my social security number, I said no, send me a letter if there is a problem, but I don't give out information to people who call me.

I called Amex immediately with the number on my card, and the representative said there was no indication at all in my record that would suggest the need for additional information. He said he would report it to
Amex security. Obviously a case of a sammer spoofing the caller ID.

The lesson as other say is never supply information to people who call you. Call back to a number that you know is legitimate--preferably from your card itself.
John
John
2012-08-24 02:00:54
Telemarketer
I received a call from this number at about 9:30PM (7:30PM Mountain Time).  I didn't answer, but immediately looked this number up, and found this thread.  Apparently this number IS AMEX's phone number, but when I called them back, a recording said that they were closed and to call back during business hours, which end at 5:30PM Mountain Time.  Since the call came 2 hours after closing time, I figure that a scammer is using a phone number cloner to come across as AMEX.
I've done my bit to stop them.
I've done my bit to stop them.
2012-07-25 13:08:47
Unknown
Hi folks
 - for those of you like me who are absolutely fed up with such calls despite being ex-directory and  
   registered with TSP I suggest you complete the e-petition to HM Government
  - its to stop cold calling by phone by person/company and automated system but it needs 100,000  
   signatures by August
                                   https://submissions.epetitions.direct.gov.uk/petitions/6918
Hi companies who are pestering us be warned
 - by folk on the receiving end forwarding your numbers to Ofcom & Telephone Preference Service
   they send reports to ICO (Information Commissioner's Office) who will take enforcement action
 - Ofcom regard "inauthentic or misleading telephone numbers" and "silent calls" "as a form of    
   persistent misuse of an electronic communications network" which can result in you being fined
Lanie
Lanie
2012-07-25 12:25:29
Unknown
It's American Express. I requested a credit because I missed out on a promotion that would have paid me $25. They called back to say they posted the credit. This forum really needs another "call type" from the drop down menu.
Gang
Gang
2012-07-16 21:00:47
Unknown
My case was the same. I received phone call then I called the official number. The first operator said no activity but he made a call then confirmed the event.

It seems they don't update activity log fast enough. Can't blame them. They have their needs to confirm something. And they can't always send you mail, right?
Gang
Gang
2012-07-16 20:56:46
Unknown
Sorry for some typo. Especially the last one.

Even my case is real, I can NOT speak for all. ......
Gang
Gang
2012-07-16 20:53:35
Event Reminder
Hello everyone, I received call from the same number and I gave out my wife's social. Then I found this forum which made me worry a lot. I call AMEX official number and confirm the call was authentic.

Here is the full story. I applied for Cosco membership and added my wife as the 2nd card holder. At Cosco the membership service did not ask my wife's social. After 3 days I received a phone call from this 801-945-5000 number. They lade speaks English with Indian accent. There were beeps for about every 10 seconds all over the conversation. She seems following the regular procedure and asked me my last 4 digit of social and my home address. Although I hesitated but I gave out (I won't do it again). At first time I didn't say apartment number then she requested. Another good sign she did tell my wife's name without getting it from me.

Later I came to this forum. The above information did confuse a lot and I started to worry seriously. I went to amex office website and called 1-800-528-4800. This time the customer service does speak very fluent American English and answer my questions with passion. He spent about 1 minute and confirmed the previous was authentic. He said my account does require my wife's social and they just got the number. So, this is a closure and I put my heart back.

Even my case is real, I can speak for all. Technically it is possible to fake a call in number. NEVER give out such critical information in a received call. I will not do the same thing again. One of the best practice is to request a case number and caller's ID, then call the official 800 number to confirm and provide the needed information.

This is a very good website!
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