I agree with you New York New York hotel, this man is very rude and I do not believe his authenticity in regard to kids coming first (which incidently is his email address). At work whilst doing my job I spoke to Neil for 10 minutes and could not believe Neil's manners and attitude to another human being, also the whole room rebate issue is also questionable.

Caller's name is Neil Sheppard.  He is very rude, vulgar and offensive to the staff not only at the New York New York Hotel but also as the Belagio and MGM Grand.