I just got this call at my home number.  The woman asked for "the person in charge of the Sprint account", obviously not knowing my name, which Sprint would know if they were calling me.  And she actually told me that they were only setting up these pin numbers and security questions by phone.  Yeah, right.

I got a call from these people, too.  They said they were from Sprint -- I told them I didn't believe them after they told me that I could not get into my account if I didn't get a pin number.

just got a call from this number.. didnt leave a message. I am so tired of these calls.

Its sprint, I called the, they are updating passwords. I called sprint from my phone dialing *2

I've had this call many times. They say they are from Sprint and want to set up new security features. If it were Sprint, I'm sure they'd call me on my Sprint cell number!

I received an incoming voice-mail on a non-Sprint line.  The caller did not identify me or the Sprint number she was calling about, but did mention my account access would be revoked if I did not quickly provide updated contact information.
I emailed Sprint and received a reply indicating this call is not legitimate.

Caller left a message on my work voice mail after hours (5:19pm). Caller spoke softly, with an accent, there was some noise in the background, and she muffled the name of her company. It sounded something like this "Fren-ma-na-ma". Doesn't sound like ANY company we deal with at all. Basically she left her name, muffled the company name, gave this call back number and hung up. She never said WHY she was calling. Sorry, but I refuse to return the call so I don't know what rip-off company they are.

rcvd call 11:45 on main business line - Accented female asked for person in charge of sprint account - wanted to set up 6 digit pin # - I asked if she was freaking crazy - she argued - I cursed

Caller dialed my work phone and spoke softly and I heard "account", "cell phone" and "Sprint".  I asked some questions and got this number as a call back.  Then I called Sprint and the idea is legitimate, they do have pin numbers and security questions for added security, but as usual, they do not call you and ask you to set it up.  Duh.  It has been reported by Sprint, per the CSR I spoke to.

An hour ago I too had a call from this number.  The caller could hardly be understood because of a strong accent.  When she asked what my new PIN # would be, I felt certain it was a scam.  I said "nope ... you're not getting that!!", and hung up.  I called the Sprint cust service # to report the scam.   The rep, "John" said "yes, we need to change your pin. I can help you.  What will the new # be"!!!   I can't believe it!!   After all the warnings we've had ever since the "internet" began to NEVER give confidential info such as PIN #'s !!!!    I'm wondering if "John" is not part of the scam!   I am seriously considering dropping that Sprint PCS service and I think everyone should!!!

SCAM

DO NOT TRUST!

ITS NOT SPRINT!

I got a phone call on 10/29 from Lakisha login id 63711 (phone numbers 877-866-6533 and 877-866-6536) she said i need to make a pin #. very suspicious. her supervisor samuel was very uniformed of sprint. he said his manager is Steve Yuko.

I just got a call from these people and I was immediately suspicious but curious as to how crafty they would be.  As it happened, the first question he asked me (after informing me that my call would be recorded for *quality* purposes) was to tell him what all my sprint passwords are.  When I told the gentleman that that was out of the questions he got belligerent and told me it was time sensitive, that I could talk to him or I'd have to go down to my local sprint store, which of course is ridiculous.  I admonished him for being a criminal and hung up.  I would be shocked to learn that he was in any way associated with Sprint.  Law enforcement should be dealing with this.

I got this same call today.  I was suspect immediately.  The person talking did not sound very professional.  Don't give them any information.

http://www.sprintusers.com/forum/showthread.php?t=145013

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Sprint's interest in removing passwords from accounts and migrating to a 6-10 digit PIN isn't an FCC requirement. Don't let them fool you. They're actually desiring to migrate to the legacy Nextel billing platform, which was coded for 6-10 PINs. They're telling customers this change is for security and is required by FCC mandate, citing FCC document "FCC-07-22A1" (could not upload to post, exceeds size limit). I have already responded to my Sprint National Account Representative with the following discrepancies in their intentionally misleading information they're broadcasting to their customers.

Quote:
That FCC order describes the changes to revising customer proprietary network information (CPNI) rules. The order specifically calls out requirements for customer authentication and the establishment of customer account passwords, citing that carriers must authenticate their customers without asking the customer for publicly available biographical information or account information. Your listed available security questions are directly in conflict with the order. The order states that carriers must instead use another authentication method. Examples of permissible authentication methods include:

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Calling the customer at the telephone number of record for the account. Carriers may not call any other contact number supplied by the customer. Thus, if the customer subscribes to wireless service, the carrier will have to call the customer?s mobile number, not the home number; or

Sending the customer a PIN by voicemail or text message to the telephone number of record, or by mail to the address of record for the account.
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Both of these options are intended for individual line wireless services, by individuals, certainly not by national accounts with thousands of cell phones. I wouldn't expect Sprint to actually call someone from Voice Services on the actual handset that we are requesting action on, etc. There is nothing, absolutely nothing, in that mandate which requires customers setup a 6-10 digit pin, composed of only numbers, and to limit and restrict the complexity of the passwords used on an account. That appears to be a Sprint direction, which I take conflict with.

Specifically, Section IV, Article A, supra note 57, of "Carrier Authentication Requirements" states:

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A carrier could also use a Personal Identification Number (PIN) method to authenticate the customer. A PIN authentication method could entail a carrier supplying the customer with a randomly-generated PIN, not based on readily available biographical information, or account information, which the customer would then provide to the carrier prior to establishing a password. Carriers could supply the PIN to the customer by a carrier-originated voicemail or text message to the telephone number of record, or by sending it to an address of record so as to reasonably ensure that it is delivered to the intended party
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Note, a carrier COULD use a PIN, it does not require or mandate that implementation. It also states you COULD originate the PIN by sending a voicemail or text to the telephone number of record. Further paragraphs state the information could be sent directly to each handset, which certainly doesn't apply when you're considering an enterprise account. Personal, single phones, is another story. Footnote 57 also mentions that a carrier cannot authenticate a customer by sending the customer a PIN to new contact information that the customer provides at the time of the customer?s PIN (or other authentication) request. It says carriers could also authenticate the customer by requesting that the customer present a valid photo ID at a carrier?s retail location. I don't suspect Sprint is customers walk down to the nearest store and provide a valid photo ID every time they need changes to an account.

Having read all 101 pages of that order, I see nothing mandating cellular carriers establish PIN code and security questions for all accounts, as previously stated. The order can be summarized in saying
the Communications Act requires telecommunications carriers to take specific steps to ensure that CPNI is adequately protected from unauthorized disclosure. I have issues with the manner in which Sprint has interpreted this order and the manner in which they are attempting to 'protect' such disclosure. The order EXPLICITELY states in the executive summary of the Carrier Authentication Requirements that, "We prohibit carriers from releasing call detail information to customers during customer-initiated telephone contact except when the customer provides a password. If a customer does not provide a password, we prohibit the release of call detail information except by sending it to an address of record or by the carrier calling the customer at the telephone of record."
My personal and national accounts I manage already have a defined password. I don't need a PIN. The FCC does not require I have a PIN. And Sprint saying so simply isn't true.

I say hello and never get an answer.  I Called the number back and a lady in what sounded like a VERY noisy call-center asked if I was with Spint or Nextel (which I am, Sprint, Spint).  She said I would continue to get these calls until I changed my PIN number.  She then referred me to another 800 number to call to actually change the pin number.  I hung up her and didn't write down the number.  It sounds suspicious.

I also received a call from 877-866-6536. The female caller said she's from Sprint and also asked me if I want to setup a pin number. I was informed by Sprint the day before that someone attempted to place an order for 10 cell phones. I asked her how she got my contact number (although I'm not managing directly the Sprint account) and she said that my contact number was in her system. It's not a scam. It's a fraud!!!

I just received a call from this number on my 1-800 line!  The caller said he was from Sprint and needed to verify the account password i asked if he was a telemarketer then he hung up on me.

i also just got a phone from this number 3 times, i have no idea how them got my number but DO NOT GIVE THEM ANY INFOMATION, IT IS A SCAM.

i too received a phone call saying they are from sprint & need a 6-10 numberic pin setup.  I told the so called "rep" that i would have to think about it.  I then googled the 877-866-6536 & led me to this forum. to review comments about scams.  Yet I dialed the *2 & s/w a sprint agent & said they are preparing to upgrade systems to finalize their Nextel/sprint database.  I then asked the rep well since I have you online can't I do the setupwith you, but he said that his pc did not have the software to do so.  Well at this point I am unsure weather to comply.  Probably best to wait to hear from Sprint via letter regarding the PIN upgrade.

I had the same experience. I also called Sprint & verified it is a scam, but they didn't seem interested in doing anything about it.

I received a call from this number stating that there is a Sprint FCC requirement to change the PIN number on our account. I informed the person that I was contacting my Sprint/Nextel account representative for details concerning the FCC rules forcing this change. The person hung up the phone. I am contacting my Sprint/Nextel account representative to report this call.

these people left a voicemail!!!!

basically, this is a telemarketer SCAM! the person left a message suggesting that he's calling from Sprint and that the Co. needed the primary person on the account to update PERSONAL INFORMATION in order to continue with their existing account.  he goes on to say that, "this information will be kept strictly confidential and etc....

beware of this number and certainly do not return their call.

i keep getting calls from this number without a message.  wanted to find out who & where its coming from.  any idea anyone has would be helpful.