Sunbright is phishing for elders who have Lifeline...
See the article posted to their web site.
http://www.lifelinesys.com/content/resources/telemarketing-fraud-alert

They did not call my 83 year old MOM either but this is the number shown on the back of a fraudulent ACH (electronic converted checked) unauthorized withdrawal on her account; appears we are lucky though as our amount was only $219.00.  BUT LOOK OUT EVERY ONE!   Whether it is Sun Bright, Sun Brite or Sun Bright Ventures, Inc. (as found in many complaints all over the net), our bogus check indicated Citadel ID Pro which further checking appears to be Sun Bright - Citadel ID Pro.  Sun Bright currently appears to be located in Riverview, FL; the new scam name Citadel ID Pro is supposedly listed as having an address of 4511 North Himes Ave, Suite 200, Tampa 33614.  Have not searched to see if this is a real address.  Both Sun Bright  in Riverview and Citadel have the same customer service number of 877-992-4757 (read more below); Citadel contact number is listed as 866-585-5550 of which no one ever answers as the 'extension is not available'.  Both of the two web pages are similar & extremely generic.

Regarding 877-992-4757, no one ever answers there although a couple noted above they got through to some one.  I tried the number with the same results as claimed by others; "next in line, call is very important to us, thank you for your patience, 5 min. wait" etc., etc.  After more than 20 min. there is a disconnect.  I tried a couple of times with two phone lines for over two hours; one line would tell me next in line, second would say I was number two; when the first line would disconnect second line would say I'm next in line.  Calling back on the the other line indicated I was number two; 20 minutes later a hang up on the opposite line and now caller number one.  Get the picture; after two hours twice doing the same; appears no one would or could get through.  If this is a separate answering service for the two companies, they from complaints appears they two are in cahoots and should be held equally liable.

Their site claims a full refund would be issued if services were cancelled within 30 days; first we do not know what services supposedly the $219 was for and can't cancel as you can not get through.  If you check the FL BBB complaints on Sun Bright you would shudder & realize you may never get the money back UNLESS YOU CAN DO IT THROUGH THE BANK OF WHICH THE BOGUS WITHDRAWAL HAPPENED.  Every bank is different; ours in the Northeast (VT) requires a notification within four days of finding out, filing an Unauthorized Withdrawal Form within ten days and they usually will return the check and credit the account.  I say usually.  From experience my MOM has been scammed by a FL 'company' ever month for the past five, with a few other times over the past three years; once I have notified the bank, attempted to notify the company and filled out the form the bank has always sent a credit notice within a week; at least so far.

Any one being scammed please make sure to file with your State Attorney General, Police Dept., the BBB & FTC; its the only way they will be shut down.  FL BBB rates Sun Bright with an F!; check out their site; the complaints are the same as.

A few above were wondering if Life Alert might be part of this scam; I would suggest NOT.  My MOM has been on the program for nearly five years, her monthly fee is auto withdrawn from a credit card & then I pay the credit card company so appears there is no connection.  Life Alert has worked great for my MOM in a few cases; suggest direct contact to that company vs. falling for the scam telemarketing calls from all over the country as who knows then what one is getting into.

Call / Company Type: Fraudsters

My mother received a call from 877-992-4757 turns out it is a scam. Her bank account was charged $448.52. How they got her account information is a mystery as she never gives out her information over the phone to anyone, she doesn't have internet access or pays any bills online. She receved a call from someone who already had all her account information and she wondered how they got it. Will be contacting the police, her bank, and the Attorney Generals Office to try and get her funds back.

When I called the number no one answered just got a machine. Will try again Monday to see what they tell me.

Also file a report with the FTC and CFB as well.

https://www.ftccomplaintassistant.gov/#&panel1-1
http://www.consumerfinance.gov/complaint/

Ok the same thing happened to my parents.  They debited their bank account for $448.52. in October 2013.  We did not notice it until the December Statement.  The bank said it was already 30 days over so they could not reimburse my parents bank account.

 With some searching on the web I found out some more information about this company "SUN BRIGHT".  
This is their web site.   I went to contact us and emailed them a demand letter, telling them I want the money put back into my parents account or I will file charges.  

This is the web site:

http://www.sunbrightnow.com/index.php/contact-us

Sun Bright Now
11705 Boyette Road
Suite 207
Riverview, FL  33569
1-877-992-4757

I am going to file with the Attorney General and also file a police report.  

I hope this information helps you.  

They called my parents house and got my dads checking account number and debit his account for $448.52 on 10/11/2013.  They are going after the elderly.  I am very upset about this matter.   My parents do not have alot of money.  The bank cannot reimburse the amount.  I called the company that is on the fake check "Sun Bright" and it is just a recording.  Their phone number is 1-877-992-4757.

same thing happened to my parents account.  I did not notice it until December.  The bank said they could do nothing about it.  I am going to file a police report and report it to the attorney general.  Not sure how to get the money back.  My parents do not have alot of money.

Bank of America replaced the funds, changed the account and opened a fraud investigation. They said they deal with these people daily.

Update from September fraud:  

As of today, Sunbrite never sent any policy to my Mother. Mark of United Answering Services promised on 9/20/2013 that she would be receiving info. in the mail. Nothing has come. Sunbrite is a complete rip-off, and United Answering Service is in collusion with them.
Thank goodness PNC Bank had my mother close her account and re-open another one. They credited the money back.
I hope that someone can stop these scam artists from hurting our seniors with their scam about a medical policy that is part of Medicare.

Why can't these people be shut down?

Report this through your local police Fraud Victim unit.  They will investigate and pass their findings on to the DA who can collaborate on a wider state/federal level.

I called these guys this morning after my mom called and told me that $448 had been debited from her account by them.  They were extremely reluctant to provide ANY information; the 'customer service rep' was not forthcoming about the company or companies for whom they 'provide service.'  I asked that the $448 be returned to my mom's account immediately and not the 3 weeks (!!!) they told my mom it would take to credit her account, and of course I was told this could not be done.  When I asked to speak to a supervisor, I was cautioned not to be rude!!  The guy I spoke to, who is GMY Medical, was defensive beyond description and blamed my mom for not reviewing her checking account statements as she 'signed up' for this program in September (which is nothing but a lie).  When I told him the funds just now showed up on her statement, he again said this was her fault; when I told him I would be filing a claim through the DA's office, he hung up.  I called back to find out where they are located, and the same 'customer service rep,' told me to stop harassing them!!  
I would love to be there when they are arrested, because they will be.
My mom does not have a computer and does not spend any time with telemarketers so I'm wondering how they got her account information...maybe the bank was hacked.
In any event, these are bad bad people and pressure should be kept on them to both put them out of business and have them spend some time in jail.

Same with my aunt's account.  She did notify BOA in July that there was a suspicious call asking for confirmation of her banking numbers and that they had the numbers. They want a police report before they investigate because there has been no notification of a problem with this company.  Has anyone else dealt with Bank of America on this?

I just found the same thing on my mothers acct,  how did you resolve it?  my mom is 85 and cant hear well and didn't know what they wanted and cant remember..  Help.

My friend, age 78, had the same thing happen to her banking account ($448.52 deducted).  Same company, Sunbright, same bogus phone number, etc.   She contends she did not give out any banking information over the phone, so how did they access her account?  Thankfully her bank is going to reimburse the money and waive the overdraft fees (that is a large amount of money for a person on a limited income), but it is terrifying to think how easily it was accomplished.

Today my aunt just got hit by SUN BRIGHT for the amount $448.52   The bank and my aunt tried to call but never
got a answer.  I agree with Louis these people are scumbags.

My parents got hit as well. Same story $448.52  The bank came up with sunbrightnow.com and this number for GMY 1-800-260-8452  You probably won't accomplish much by calling but you can vent on this scumbag if you feel the need to.

My mother just got scammed too! The same MO...Sun Bright in the amt. of $448.52. Thank goodness I reviewed her accounts and caught it!  I too tried calling the number listed on the check and the same thing, a recorded message that says hours are 9-5 M through F. No one has picked up yet after calling about 6 times. Her bank will credit the amount, but they could not give me a good answer on how to prevent this in the future. Guess will have to insist on closing it out and opening another. Calling the attorney general for their state too to complain

This happened to me. Check is for $448.52. I says "pre-authorized check No signature required."  Take it to your bank.  Our bank is crediting the amount, but we have to change our account, a pain in the ---, and this is definitely a scam and should not be legal.  Our bank is investigating.

What did he have to say. I'm not about to give out my number by calling them.

Thank you for the info my Mom got hit for the 448 she has dementia and swears she didn't give any info out.  Had to close her checking acct.  These people need to get caught I'm not stopping going to call Florida's attorney general on them tomorrow! I will call the number from the website which is the same as above on this site want to see what they bullcrap they tell me.  They will get caught someday and hopefully soon!

Please call me at 319-338-4561, Colleen.

Thanks for the info.

I never purchased anything and got hit. See my reply to Diane

I got hit with this also. Rude Spanish woman insisted this was for a new Medicare card. She had most of my information. It scared me because anytime I hear government I panic I even questioned how she was working when the government was shut down. She hung up one me several time  and told me nothing would be done to my account. The last time she hung up on me she called me a stupid bi***. Went to my bank and they credited my account and are looking into this

What a joke!  They offer identity theft protection!!

My mother's checking account was hit too.  She called the phone number and the rep told her she must have ordered it over Facebook.  She does not have a computer, and probably has no idea what Facebook is.  Rep said she should be receiving her policy in the mail, then she can call for a refund.  I suspect nothing will ever come in the mail, and the scammers are just trying to buy some time to get out of Dodge while all those people who were scammed wait for the policy to come in the mail so they can request their refunds.  

Initially, I thought maybe they hacked the auto deposit information for Social Security, since it looks accounts at so many different banking institutions were hit.  Figure there has to be a common denominator.  Now am wondering about the medical alert co.  She did purchase a medical alert system sometime this year.  Not sure if it is Life Watch, but I can find out.

I recommend that you file reports with your State Attorney Generals office, the BBB, and also file with the FTC.. They should not be allowed to just send forged checks through a bank and keep doing it. The only way to get this scam shut down is to file complaints. The Government agency's need to be aware of this..

https://www.ftccomplaintassistant.gov/#&panel1-1
https://esupport.fcc.gov/ccmsforms/form1088.action

They told me the same thing re: sending a package that would have all of the info. in it.
No package has ever come to my Mother's home. It is a complete scam.
My Mother banks with PNC, and they ended up crediting her back the money, but she had to close her checking account and open a new one, unfortunately.
Sunbright's customer service firm told me once I received the package, I could call back with the correct policy no. to cancel, but since they never sent a package - how could we cancel?
They use this story as a stall tactic.
So many people are being lied to and taken advantage of from this scam.

so this company charged my mom 448.52, also and her bank jus started investigating it and the police called 877-992-4757 and they were  the answering service and the man talked s****y to the cop about my mom and told the cop a package would be here next week. so the cops wont investigate it for another week, then they will make a report if no package from Sun Bright or GMY it could take a month the law said, and my mom loses her whole SS check on the 1st of nov.....bank wont do nothing till they invetigate, we did the affidavit with the bank today.....has anyone got thier money back from SunBright.....?????