This is a legitimate call and you may want to talk to them. Especially if you have any medical claims that are unresolved like I do.  The lady whose name is Elisabeth was very nice and very helpful and had important information that I needed.

I would proceed with caution.  I received a voice-mail from this number.  The person identified as being from the benefits coordination department with United Health Care. She left her number & extension, requesting a call back.  I was suspicious, so I called the number on the back of my insurance card & asked for the aforementioned department.  The person with whom I spoke at United Health Care confirmed that this was an illegitimate number calling me & there is no reason United Health Care would need to call me for benefits coordination at this time.  He also stated that this has been an ongoing issue as some individuals are misrepresenting themselves as working for United Health Care.  If in doubt, I'd suggest calling a reliable number to confirm.

This is ligitimate. We were United Healthcare, now under Optum which provides services for United Healthcare.  We coordinate benefits between other commercial insurance and Medicare for all of our United Healthcare employer groups.  If we're calling to obtain OI (other insurance) info, is because there has been an indication on a claim that you may have other insurance.  If we call you, it is because the claim did not provide full or correct OI information.  We then call the other insurance to make sure benefits are coordinated correctly.  For example, if you have UHC and your SP has BCBS and you both cover one another on your plan, we call BCBS and determine which insurance pays first and second when a claim comes in.  If we call requesting your SSN/Medicare #, is so we can coordinate with Federal Medicare as to who pays first and second.  We call all members who are Medicare age that we do not currently have their Medicare Number, or are unable to find Medicare under their SSN.  Some members are also disability or ESRD entitled.  If a code on a claim indicates you may have one of these, we also call to verify.  In some cases, yes, we have your SSN, but sometimes your actual Medicare number may not be under your SSN, therefore we call to confirm if you have Medicare.  We also call groups to verify employee work status and group size.  These factors determine whether Medicare is primary or secondary.

I received a call from this number also, and they left a message for me to call back.   My caller ID said UnitedHealthCare, and when I called back, they announced themselves as a company that provides services for UHC.  It is NOT obvious that this is not a scam -- if I were to run such a scan, I would certainly answer calls by claiming I was such a company.  And caller ID's can be spoofed.  I called UHC afterwards, and they did confirm that the call was legit, but it still seems odd to me that they wanted my SSN.  I've been covered by UHC for years, so they should have had my SSN on file.

caller left msg on machine asking about Medicare Coverage

Called asking questions about insurance coverages.  Number of employees who work 20 or more hours per week.  Stated that they were simply trying to update our United Healthcare Coordination of Benefits for employees.

A person named Jeannie Taylor called my message machine.  She did not say which company she was representing, just that she was with the coordination of benefits department at extension #whatever.  Sounds suspicious to me.

If you would just return the darn call you would know its United Healthcare. Its the real company :)